A beginner's guide to online shopping

by Russells 30 October 2019


With so much innovation going around, some things can be quite intimidating, but we all have to start somewhere. Get started with our beginner guide to online shopping and never feel out of depth again when buying your furniture or appliances from our website. Your favourite items are only just a click away, and we'll walk you through the somewhat intimidating process of making that purchase online.

So, you've been browsing Facebook minding your business on your timeline, then you come across and advert: The Kensington 4-piece lounge suite you've been dreaming about is on special at Russells. A quick click on the link provided and you are in. When it comes to shopping on our website, there are two options, you either register as a customer or shop as a guest. You can sign in using your email address or your Facebook profile. Add your desired item to your shopping cart, and you're a few steps away from making it permanently yours. After you've filled in all your details, you'll move to the checkout stage. This is where you'll fill in your payment information and select whether you'll be picking up the order or have it delivered. We have stores spread nationwide so no place is out of reach for us. Enter your delivery address and leave it to us.

Then it's on to the payment. When entering your payment information, take note not to save it, unless you trust the computer or mobile device, or have exclusive use of it. With so much scamming and viruses on the internet, one can never be too careful. What's great is that not only can you buy from us online using cash, we also offer other payment methods like online credit and lay-by, for when you need it most. Simply apply on our website and get the process started.

Now that you've got the payment sorted, you'll proceed to finish the order and wait for delivery. You'll get an order confirmation email/sms, depending on your chosen method of communication, which will have your order number. This is the number you'll use to keep track of your order until your item reaches you. Just make use of our order tracking function and put your mind at ease about the progress of your purchase, from shipment to home delivery. Any more concerns and you can always get in touch with us, we've got your back. Happy shopping.

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