At Russells, customer satisfaction is of the utmost importance, which is why we not only offer you safe online shopping, but the option to choose between different payment methods, insurance, and other benefits, among which is "Track my order". Besides the convenience of being able to shop from wherever you are, finding bargains with our great deals, you also get the peace of mind that comes with being able to know exactly where your order is at any time with our order tracking function.
It's quite an exercise of trust to buy something just by clicking 'buy now', sharing your payment information, and then waiting for the promised period until your order reaches you. The questions that arise at every turn can have you feeling quite anxious. What if the order wasn't actually processed, what if it never arrives? Needless to say, you'll be a ball of nerves if these questions stay unanswered.
Fortunately, we have an order tracking function to give you the assurance you need to know that we care and will get you your items as soon as possible. It's also pretty straightforward to use and is available one to two business days from the moment you place your order. Bought a TV, fridge or that bedroom suite you've been eyeing from us? Then we'll get it to you, and you'll be in the know of its whereabouts until it gets to you.
All you need to do is purchase your furniture/appliance, choose the delivery option and enter all the details needed then proceed to checkout. To track it, you will use your order number and the email associated with your order and voila, you'll have access to all the tracking details. See when it's ready to ship, when it’s in transit and right up to the moment you have it with you. Talk about peace of mind. Now you know, not only do we provide quality furniture at affordable prices, we also keep you in the loop about your purchase until you're enjoying making use of it in your home. Try it today!