Terms And Conditions for the sale of Online Only Products Online Only Products

Defects, Returns, and Refunds

  1. Should you not be satisfied with your product purchased by from us by reason of a defect, or otherwise, and subject to Consumer Protection Act (“CPA”) and the Electronic Communications and Transaction Act (“ECTA”), you may, under certain circumstances, be entitled to either be refunded or have the product repaired or replaced. As a valued customer, we shall at all times endeavour to provide you with the best customer service and ensure that all your rights in terms of the CPA and ECTA are protected. You are encouraged to ensure that you have read the specifications of the product purchased as these products can only be refunded or replaced under certain circumstances as catered for in the CPA and ECTA. In line with the CPA a handling fee of up to 15% of the value of the product may be charged when the product/packaging is not returned in its original purchase condition.
  2. Under no circumstances will we accept returned products where the consumer has been afforded the opportunity to inspect the products prior to the purchase and subsequently changed his/her mind about the products, the products have been damaged due to the consumer’s negligence, the products have been disassembled, permanently installed, physically altered, used or installed contrary to our manufacturer’s instructions and/or have been subjected to misuse or abuse. We sell products for domestic purposes only and for the purpose for which they were manufactured. Normal wear and tear will also be excluded. If you want to return alleged defective products in terms of a warranty, we or the manufacturer will assess the products to determine the reason for the defect in the products. We will consider and deal with all other returns in terms of applicable law, the manufacturer’s warranty or terms of the extended warranty. All refunds are less any charges permissible in terms of the law. If you are entitled in law to return products to us for any reason, the law in certain instances allows us to charge you for the use of the products and to get the products fit for restocking.
  3. Certain products available for online purchase are dependent on ourselves or our agents installing the products. It is the customer’s responsibility to ensure that the products ordered will fit in the premises that that they are intended for, including how the products will enter the premises. Further terms and conditions may apply for these products.
  4. In the event that you qualify for a return or a refund as stated above, Russells will collect same from the delivery address, alternatively if you selected the “click and collect” option, you will be required to deliver the purchased products to the Russells store that you collected same from.

Guarantees

  1. Subject to these terms, all products carry an implied warranty in accordance with the Consumer Protection Act 68 of 2008 (CPA) which gives the consumer the right to return the unsafe and defective products in terms of section 20 read together with section 56 of the CPA. Certain of our products also carry a manufacturers’ warranty where applicable, which will run concurrently with any warranty in terms of the law. Where applicable, same will be expressly stated in the product description.
  2. The implied warranty on products supplied places an obligation on Russells to accept the return of unsafe or defective products within six months of delivery, in the event of the products not complying with requirements and standards contemplated in section 55 of the CPA. Furthermore, the consumer has a right to return products to Russells if:
  3. a) A consumer finds within 10 days that the products are unsuitable for a particular purpose for which the consumer has expressed intention to use the products as contemplated in s55(3) of the CPA;

    b) The consumer did not have a chance to examine the products and rejected delivery of the products for any reasons contemplated in section 19(5) of the CPA; and

    c) The consumer has refused delivery of any of those products, because they were mixed with items that were not ordered, as contemplated in section 19(8) of the CPA.

Age Restriction on Sales

  1. No transaction concluded between Russells and a person under the age of 18 shall be binding upon Russells unless written consent thereto is received by Russells from your parent or legal guardian. Russells therefore reserves its right to request proof of identity prior to concluding any transaction with you. By your continued use of this website, you warrant that you are 18 years old or older.

Sales Records

  1. Full sales records regarding the transactions between you and Russells shall be maintained on the website for a period of 12 months from the date of conclusion of the sale or related transaction. You shall thus only be able to view and print such record during such period, where after you shall be responsible for retaining your own record of the relevant sale or related transaction.

Governing Law And Jurisdiction

  1. This website is hosted, controlled and operated from the Republic of South Africa and therefore governed by South African law and, subject to the 'Disputes' clause of these Terms and Conditions, you and Russells submit to the non-exclusive jurisdiction of the South African courts.

Changes to Agreement

  1. Russells may, in its sole discretion, change these Terms and Conditions or any part thereof at any time on notice to you. You bear the sole responsibility to ensure that you are satisfied with the amendments. Should you not be satisfied with the amendments, you must refrain from placing any further orders on the website, or from further use of the website in any way.

Dispute Resolution

  1. Should a dispute arise between you and Russells on any matter arising out of these Terms and Conditions, and the matter is not resolved through the Customer Relations Department of Russells within 1 (one) calendar month to your satisfaction, then you are at liberty to submit your complaint to the Consumer Goods and Services Ombudsman (the "CGSO").
  2. Should such dispute be outside of the jurisdiction of the CGSO, such a dispute shall be submitted to confidential arbitration in terms of the expedited rules of the Arbitration Foundation of South Africa which rules can be downloaded at: http://www.arbitration.co.za/downloads/expedited_rules.pdf

Address for Notices

  1. Russells chooses as its address for all purposes under these Terms and Conditions, whether in respect of court process, notice, or other documents or communication of whatsoever nature, Marlboro House, 6 Eastern Service Road, Eastgate, Sandton, 2090, South Africa, with a copy to be sent to [email protected]

Terms of these Terms and Conditions

  1. These Terms and Conditions shall commence from the date on which they are published on the website and continue indefinitely, as amended by Russells from time to time, for so long as the website exists and is operational, Russells being entitled to terminate these Terms and Conditions and/or shut down the website at any time

Electronic Communications

  1. When you visit the website or send e-mails to Russells, you consent to receiving communications from Russells electronically and agree that all agreements, notices, disclosures and other communications sent by Russells satisfy any legal requirements, including but not limited to the requirement that such communications should be "in writing".

Russells Products, Price and Availability

  1. All pricing displayed on the website is inclusive of the current South African VAT, is in South African Rands Only and is subject to price changes. Such change may be enforced without any warnings or notifications.
  2. Should Russells be unable to fulfil any order placed by you at the advertised price due to stock unavailability, you will be notified and you will be entitled to a refund of the amount paid for such products. Should you select the “click and collect” option, you must take particular notice of this clause. Russells will not be liable for any damage you suffered by our inability to provide the products ordered.
  3. Should products become sold out, we reserve the right to cancel your order and to refund your payment with the inclusion of any applicable delivery fees.
  4. Please note that although Russells endeavours to accurately describe and/or depict each product on the website, some descriptions or photographs may be of a generic nature and not specific to the particular products you wish to buy. Russells has made every effort to display as accurately as possible the colours of the products that appear on our website. However, as the actual colours you see will depend on the device that you use to access our website, we cannot warrant that your device’s display of any colour will be accurate.
  5. Online Only Products are products that may be purchased online only. Online Only Products must be paid for in full before your order can be made and delivered. The turnaround time for Online Only Products deliveries are 2 to 9 working days for deliveries in metropolitan areas, and for all other areas 5 working days.
  6. Image Disclaimer: Where products are displayed with compatible devices, these devices will not be included as part of the sales price unless specifically identified as part of a products bundle. In all other cases images are shown to display products within a lifestyle setting and do not include part of a sales proposal including any said devices or lifestyle additions.

Consumer Duties

  1. You must ensure that the products are fit for the purpose for which you want to buy it before you take delivery of the products. You must ensure before delivery, that the products listed on the invoice correspond in description, price and quantity with the products purchased. You must adhere to the user/manufacturer’s instructions. You must keep proof of any repairs conducted and proof of purchase on all returned products.

Agreement of Sale

  1. Placing a product in YOUR SHOPPING CART without completing the purchase cycle does not constitute an agreement of sale; and/or an order for such product, and as such, Russells may remove such product from the shopping basket if stock becomes unavailable and you cannot hold Russells liable if such product is not available when the purchase cycle is completed at a later stage.
  2. An agreement of sale only comes into effect if and when:
  3. you electronically submit a completed order for one or more products in your shopping CART; and
  4. payment is either authorised, or received by Russells in its bank account.

Termination of Sales and Cancellation of Orders

  1. By Russells: Russells reserves the right, for purposes of preventing suspected fraud, to refuse to accept or process payment on any order, and/or to cancel any sale concluded between you and Russells, in whole or in part, on notice to you. Russells shall only be liable to refund monies already paid by you in this regard please refer to clause 1, and accepts no other liability which may arise as a result of such refusal to process any order/sale.
  2. By You: Subject to certain charges and legislation, you are entitled to cancel any sale concluded on this website within 7 days after date of receipt of the products and to obtain a refund. In line with the CPA a handling fee of up to 15% of the value of the product may be charged when the product/packaging is not returned in its original purchase condition You may also cancel a sale where delivery is delayed beyond the stipulated delivery date/time frame.

Amounts Payable by You

  1. Prices: the price of each product is displayed with the product listing. In the event of a sale or special offer, the discounted price is displayed.
  2. Delivery Costs: The products will be delivered to your chosen address for R300.00 (Three Hundred Rand), and if the delivery address is within the borders of South Africa.
  3. Value Added Tax: Value added tax at the rate of 14% is charged on products bought by South African residents.
  4. Errors: Russells shall take all reasonable efforts to accurately indicate prices and delivery charges. However, should products be erroneously offered at incorrect prices and/or delivery charges for any reason whatsoever, specifically also including negligence or gross negligence on the part of Russells, Russells will not be obliged to sell products at such incorrect prices and/or delivery charges nor will Russells be held liable for any damages caused whatsoever as result of such erroneous prices, but shall refund monies paid by you should you not wish to proceed with the purchase at the correct price and/or delivery charge.

Payment Methods.

    Credit Card Payments:The website only accepts (3D Secure) South African bank issued Credit Card payments which include Visa and Master card. At the time of placing the order, the transaction details are presented to the bank for authorisation immediately. If bank's authorisation is not obtained, the order will be cancelled. Payment is not collected immediately it is a reserved for payment transaction. Only when the order is settle by Russells are the funds collected. Please note that Master Card Cheque and Debit Cards are not accepted.

  1. 3D Secure:
  2. We are proud to introduce a more secure online shopping experience for you! Registration with 3D Secure is required when shopping online with us as a 3D secure merchant and no username and password to remember anymore. You will now receive a One-Time-Password (OTP) that will only be valid for one transaction when shopping at a 3D Secure merchant, protecting your Credit Card against fraudulent online use. We all love the convenience of shopping online, but are concerned about the risks that may be involved. This is why we a deploy technology, such as 3D Secure, which has been designed to protect you while you shop.
  3. For a further explanation of 3D Secure, please click on the following link [insert link]
  4. EFT Pro:

  5. On the successful completion of your EFT Pro you will receive an order confirmation email.
  6. When paying using PayU EFT Pro, the communication between you and your bank occurs as it normally would when you conduct an EFT.
  7. You will be redirected to the online banking login screen and will be prompted to login with your online banking credentials.
  8. You will receive a one-time pin which you would need to enter to confirm payment.
  9. The EFT must be in SA Rands (ZAR) only (no other currency will be accepted.). Russells cannot be held liable for any delays, cost associated to bank / admin charges and currency fluctuations.
  10. PayU EFT Pro merely facilitates the transaction between you and your bank. PayU does not store any online banking login details.
  11. Your delivery timeframe is dependent and will commence from the time and date of the successful EFT Pro confirmation.
  12. Lay-By:

  13. Should you wish to make your online purchase by way of lay-by, please select the lay-by option at the payment point;
  14. Once the lay-by option has been selected, Russells will contact you via email with the applicable forms for completion;
  15. All lay-by’s are subject to the following terms and conditions (insert link)

Delivery

  1. Online Only Products can be delivered or you can “click and collect”. This means that you agree to collect the purchased products from your nearest Russells store. Once this option has been selected a Russells agent will contact you as to the stores availability.
  2. The Delivery and the Click and Collect option only commences once the order has been verified and settled.
  3. An order will only be settled once payment has been received and "Verified".
  4. Deliveries are door to door and must be a physical address within the borders of South Africa and not a Post Box. We do not deliver to any postal addresses ie: deliver to a post box or to any post offices. Please ensure all delivery details, including the postal code, are accurate, as you will be liable for all additional handling and shipping charges as a result of such errors.
  5. Deliveries are done between 8 am and 5 pm on weekdays and not on Weekends or public holidays. Deliveries will take place within 2 to 3 working days after the order has been verified and settled. All deliveries in rural areas will take up to 5 working days. Please contact the customer care on 0800 110 775 or [email protected] should you be uncertain as to your delivery time
  6. All deliveries are done by the JD Group’s Supply Chain Services.
  7. Proof of identity may be requested upon delivery.

Purchasing Televisions

  1. You will be required to produce a valid TV license and ID document when purchasing a TV online. You will also be required to email us an electronic copy on [email protected] of the TV license holder's South African Identity Book and TV license for verification, before we can conclude your order.
  2. You may purchase or renew your annual TV license either in our online In terms of the Broadcasting Act and Television License Regulations, license holders are required to take note of and/or comply with the following: Statutory obligations pertaining to a television license:
  3. A television license is valid only at the permanent address reflected on the license.
  4. A person purchasing a television set must be in possession of a valid (paid-up) TV license. A television set may not be purchased using someone else’s TV license.
  5. When taking out a domestic/household television license for the first time, a person is required to provide his/her personal particulars: surname, initials, ID number (a copy thereof, fixed address and contact details)
  6. When renewing a television license, a person is required to present an existing license, a copy thereof, or a renewal notice.
  7. A license holder must notify the SABC in writing, of a change of address within 30 days.
  8. A television license is not transferable from one license holder to another except between spouses or between unmarried “life partners” in a permanent relationship, on the death of a husband/wife or partner.
  9. A single domestic television license is required per household regardless of the number of TV sets, provided that all sets so licensed are used at a license holder’s residential premises only by members of his/her family.
  10. A separate domestic television license at the full annual tariff is required for a second or additional residential property (e.g., a holiday home) since a different physical address is involved.
  11. “family members of a television license holder” – defined as all persons who are permanently resident with the license holder; and are dependent on him, and are owed a legal duty of support by the license holder – are covered by a single TV license in his/her name. A person has to meet all three of these conditions to be covered by a household’s TV license. In practice, such domestic license covers a license holder and his/her immediate, dependent family members – in the case of a married couple, a husband/wife and his/her dependent, minor children. Adult (non-dependent) children or more distant relatives – such as adult children, parents/grandparents, brothers/sisters, uncles/aunts – or boarders or lodgers sharing a family’s home, are not defined as family members. They are separately liable for television sets in their possession and/or used by them. Business TV Licenses
  12. A business television license is required by businesses (including government departments) using TV sets in their business/commercial activities or on premises occupied for business purposes. Businesses pay per TV set in their possession.
  13. Once a year, the SABC has to be provided with an audited statement indicating the number of television sets and the period for which such sets were in their possession. Should an inspection reveal any irregularities in this regard, a business is liable for the additional TV license fees and fines.
  14. Russells will not refund you in the instance of a television licence cancellation request.
  15. For further information on television licences, please click on the following link [insert link] “terms” mean these terms of use, any specific terms, the privacy policy and any other terms, policies or notices agreed between you and Russells;
  16. “we” or “us” or “Russells” means Pepkor Trading (Pty) Ltd trading as Russells whichever one applies;
  17. “site” means www.Russells.co.za or the USSD string *120*2887#

Site Use

  1. As a user, Russells grants you a limited, non-transferable revocable license to access and use the site subject to the terms and conditions. Your license does not extend to the site’s source code or to the source code of any software or computer programme that forms part of the site.
  2. You may only use the site for personal use, limited to viewing the site, providing information to the site, downloading product information for your personal review from the site.
  3. You may only use the site if in terms of South African law you have the legal capacity to enter into an agreement.
  4. You may only link to the site by linking to the home page of the said site.

Restrictions

    You may not:

  1. Provide any untrue or incorrect information to the site or Russells;
  2. Modify, copy, decompile or reverse engineer the site or use the site to make derivative copies;
  3. Lease, sell, assign or in any other way distribute the site or any information obtained from the site without the prior written consent of Russells;
  4. Use malicious search technology, including but not limited to spiders and crawlers;
  5. Frame any pages of the site;
  6. Deep link to any pages of the site in a way to suggest that you are the owner or license of any intellectual property in the site.
  7. Use the interactive sections of the site, for instance forums, clubs, surveys and e-mailing, to post any material which in Russells discretion is false, defamatory, inaccurate, abusive, vulgar, hateful, harassing, obscene, profane, sexually oriented, threatening, invasive of a person’s privacy, or otherwise violates any laws. Russells does not have editorial control over the submission of any content to the interactive sections of the site. You submit all information, including the publication of pictures and or articles, at your sole risk and responsibility. Russells is not responsible or liable for damages or other adverse consequences caused by the use of the submissions. Russells reserve the right to remove any material that it deems to be false, defamatory, inaccurate, abusive, vulgar, hateful, harassing, obscene, profane, sexually oriented, threatening, invasive of a person’s privacy, or otherwise violates any laws.

DISCLAIMER & DISCLOSURES

  1. This clause is subject to applicable law.
  2. You use the site at your own risk.
  3. Russells publishes information on its sites as a convenience to its visitors for information purposes only.
  4. Russells provides the site “as is” and “as available” and to the extent permissible by law disclaims warranties including but not limited to warranty of title, merchantability, non-infringement, fitness for a particular purpose and that the sites are free from defects, uninterrupted and error free.
  5. While Russells attempts to provide accurate and timely information, Russells cannot guarantee this. Russells may correct and change the site if required.
  6. The Russells goods and services described on the site may not be available in all regions. Although Russells has made every effort to display the goods and their colours as accurately as possible, the displayed products and colours of the products will also depend upon your equipment and Russells cannot guarantee that your equipment will display an accurate representation of the actual goods or their colours.
  7. Where pricing on the site differs from the actual in-store pricing, the applicable price will be the lesser of the two prices, unless the lesser price is made in error and we have taken reasonable steps to rectify the error.
  8. Russells will not be liable for any other site provided by any third party.

IMAGE DISCLAIMER

  1. Where products are displayed with compatible devices, these devices will not be included as part of the sales price unless specifically identified as part of a product bundle. In all other cases images are shown to display products within a lifestyle setting and do not include part of a sales proposal including any said devices or lifestyle additions. This clause is subject to applicable law.

INDEMNITY

  1. Subject to applicable law, you agree to indemnify, defend, and hold Russells harmless against any claim, or liability (including attorney’s fees) arising out of your use of the site.

COPYRIGHT AND INTELLECTUAL PROPERTY RIGHTS

  1. All materials published on Russells site is protected by copyright and owned or controlled by Russells or the party accredited as the producer of the content, software or other material. Nothing in these terms and conditions of use shall be construed as conferring by implication or otherwise, any license or right under this copyright, patent, trade mark, database right or other intellectual property or proprietary interest of Russells or any third party. All logos, names and trademarks, which appear on the sites are the intellectual property of Russells or are used by Russells under license. Russells will prosecute any violation of intellectual property rights to the fullest extent that the law permits. Reproduction of part or all of the contents in any form is prohibited other than strictly for individual use.

CONFIDENTIALITY

  1. If you respond to Russells vie e-mail, surveys, forums, registration, or any other communication medium with any information, including but not limited to feedback, data, questions, comments or suggestions, but excluding your personal data, the information will not be deemed confidential. Russells will not have any obligation to keep such information confidential and will be free to reproduce, use, disclose and distribute the information to others without limitation. Russells will also be able to use any ideas, concepts, know-how or techniques contained in the information for any purpose, including but not limited to developing, manufacturing and marketing products, which incorporate or otherwise rely on the information. You consent to the aforesaid use of such information. By submitting information, you agree that Russells may publish the information, use it as part of its operations, and incorporate its concepts in Russells goods or for any other purposes, which Russells considers necessary, without liability. Russells will deal with your personal information in terms of the privacy policy.

Termination

  1. Russells may immediately terminate use of and access to the site if you breach the terms. This will be without prejudice to any other remedies and rights that we may have in terms of the law, including but not limited to claims for specific performance and damages.

Consumer Duties

  1. You must ensure that the goods are fit for the purpose for which you want to buy it before you take delivery of the goods. You must ensure before delivery, that the goods listed on the till slip correspond in description, price and quantity with the goods purchased. You must adhere to the user/manufacturer’s instructions. You must keep proof of any repairs conducted and proof of purchase on all returned goods.

Privacy Policy

  1. Russells respects your privacy and will handle your personal information with care. The privacy policy forms part of the website terms and sets forth the way Russells will collect, use, process, secure, retain and disclose your personal information. By visiting, accessing or using the website you agree to the terms, which include this privacy policy. In order to use certain services you may be required to provide your personal information.
  2. Russells reserves the right to amend the privacy policy from time to time. Russells will post the revised policy on the website. Each time you visit, access or use the website, you agree to the privacy policy posted on the website at the time.
  3. Russells will take all reasonable steps to use and disclose your personal information only in terms of this policy.

Definitions

  1. Words defined in the website terms of use will have the same meaning in the privacy policy. In the privacy policy:
  2. Direct marketing” means any direct communication between Russells and you for the purpose of goods and service information, marketing goods or services, customer profile building and personal customer care;
  3. Information” means any information, including personal information that you provide to Russells;
  4. Interactive sections” means all sections of the website which allow you to communicate via the website with other visitors of the website or with Russells, including but not limited to forums, clubs and e-mails;
  5. Personal information” means any information by which you can be personally identified, and includes, without limitation, your name, surname, address, (mobile) telephone number, e-mail, address, age, birth date, gender, profession, product data and details, product preference, product satisfaction, language;
  6. We” or “us” means “Russells” a brand of Pepkor Trading (PTY) LTD part of the Steinhoff Group, trading under the registration number 1963/002315/07.
  7. Website” means www.russells.co.za;
  8. Social media” means any social media platform, including, but not limited to Facebook, Twitter, YouTube and Pinterest.
  9. You” or “user” means any person who accesses or uses the website.
  10. Active collection of personal information
  11. The website actively collects personal information from users by asking users specific questions and by allowing users to communicate directly with Russells through interactive sections of the website.
  12. When you register for any service or benefit or if you register to participate in a particular activity (like a competition or other promotion), we may require that you provide personal information to us.
  13. In these situations, Russells will ask the user for particular information, and inform the user at each information point what information is mandatory and what information is optional.
  14. Passive collection of personal information
  15. Russells passively collects (i.e. without the user actively providing information) personal information from your browser, including an IP address, cookie information, and the page requested.
  16. A cookie is an alphanumeric identifier which Russells computer system transfers to your hard drive through your web browser when you visit the website. It enables our system to recognize you when you visit the website again and to improve our service to you.
  17. It also enables us to diagnose problems with our server, to report and aggregate information, to determine the fastest route for your computer to use in connecting with the website, and how to better administer and improve the website. It also enables us to compile aggregate information about your website access and use
  18. We can use this information to enhance the content of the website and to make it more user-friendly.
  19. Please note that you may disable the use of cookies by configuring your browser accordingly.
  20. Consent to collection, use and storage of user’s personal information
  21. You agree that Russells may collect, use and store your personal information to:
  22. Establish and verify your identity;
  23. Maintain and update Russells customer, or potential customer databases;
  24. Greet you when you access the website;
  25. Send you direct marketing material from which you will be able to opt out or unsubscribe;
  26. Provide you with value added services like specialized services and knowledgeable staff, free advice, technical call centre, peace of mind supplier backed warranties as well as special corporate deals;
  27. Send you messages about the website, your account, the goods and services we offer.
  28. Communicate with you in general;
  29. Customize the website to users’ preferences;
  30. Inform you of facts relating to your website access and use;
  31. Improve the content of the website or any of our services, installation, guarantee, extended warranties, customer care and product reviews;
  32. Inform you about Russells goods and services, including information particularly aimed at a specific user;
  33. Inform you about competitions, promotions and special offers from Russells;
  34. Do marketing and product research for Russells;
  35. Provide you with targeted advertising when you access the website;
  36. Disclosure of users’ personal information
  37. Russells will not sell or distribute personal information or share or disclose personal information except as provided for in this policy.
  38. You agree that Russells may disclose your personal information to:
  39. 1Russells affiliates;
  40. 2Employees or third parties contracted or employed by Russells to provide services to Russells, including for example, website hosting and development, technical support, financial services like credit or other payment processing, delivery services, and other support services. These companies require access to users’ personal information to perform their functions and not for any other purposes and Russells will take all reasonable steps to enter into confidentiality and non-disclosure agreements with the relevant service providers.
  41. Any third party to investigate or resolve complaints, including abuse complaints;
  42. Any third party who acquires all, or substantially all, of the assets or shares in Russells, any of Russells affiliates, and/or the Russells website, whether by sale, merger, acquisition or otherwise;
  43. Governmental agencies, exchanges and other regulatory or self-regulatory bodies if Russells is required to do so by law or if Russells believes that this is necessary to:
  44. Comply with the law or with any legal process;
  45. Protect and defend the rights, property of safety of Russells, its affiliates or their customers
  46. Prevent or deal with fraud or the abuse, misuse or unauthorized use of the website;
  47. Protect the rights, property or safety of members of the public (if you provide false or deceptive information about yourself or misrepresent yourself as being someone else, Russells will proactively disclose this information to the appropriate regulatory bodies and to commercial entities).
  48. You agree that Russells may use your personal information to compile profiles for statistical purposes and may trade with these profiles and statistical data, provided that the third party will not be able to link the profiles or statistical data to the user.
  49. You may update or correct your personal information to ensure it is accurate, current, and complete, by e-mailing Russells Head office at [email protected]
  50. Russells will take reasonable steps to correct or update such information as soon as possible.
  51. Where a user requires Russells to delete information from the live database, the user agrees that the information may still be retained in backups or archives.
  52. Monitoring Russells may monitor, intercept, read, block, or delete communication over its information systems.
  53. Security Russells takes reasonable steps to put in place and maintain electronic procedures and systems with reference to accepted technological standards to secure all information under its control.User name and passwords You acknowledge that Internet communications and transactions are not 100% secure or error free. Moreover, where the user provides particularly sensitive personal information like passwords, ID numbers, or other special access features on this site it is the users’ responsibility to maintain the confidentiality of it and to safeguard them.
  54. Children The website is not targeted at children under the age of thirteen and Russells will not knowingly collect information from users in this age group.We encourage parents to talk to their children about the use of the Internet and information they disclose to websites.
  55. Unauthorized Use Unauthorized use of information systems may be a violation of the law, including the Electronic Communications and transactions act 25 of 2002 and the agreement between you and Russells. A violation may result in civil and criminal penalties.
  56. Resolution Disputed If a dispute between Russells and a user concerning the interpretation or application of this privacy policy remains unresolved, and the user wants to pursue the dispute, the user must refer to the dispute to arbitration in terms of the expedited rules of the Arbitration Foundation of South Africa.The arbitration proceedings must be conducted in Johannesburg in English.The arbitration ruling will be final and the unsuccessful party will pay the costs of the successful party on an attorney and own client sale.

CREDIT TERMS AND CONDITIONS

  1. Monthly instalment and total credit price shown include interest as shown, Basic insurance, Initiation fee, Service Fee and VAT. Delivery charges, deposit, Comprehensive insurance and extended warranties are excluded. Credit and “No deposit” remain subject to credit approval, an affordability assessment as required by the National Credit Act and a debit order where relevant. INTEREST RATE, DEPOSIT, INSTALMENT AND CREDIT PRICE MAY VARY BY CREDIT PROFILE AND TERM LOAN. Minimum Application Requirements: ID Book, latest payslip, 3 months bank statements, monthly expense details and a copy of your Credit Life Insurance (if you have your own policy) is required when taking up a personal loan. If you do not have your own Credit Life insurance, you will be required to take out a policy with us before the loan amount can be approved. JD Financial Services, A division of Pepkor Trading (Pty) Ltd, An authorized Financial Services Provider (FSP 3247) is duly authorized to act on behalf of Century Capital (Pty) Ltd, A registered Credit Provider (NCRCP 74.)t/a Russells. Abacus life Ltd and Abacus Insurance Ltd.

QUICK ON-LINE CREDIT APP TERMS AND CONDITIONS

    General

  1. Quick On-line Credit App is subject to your acceptance of the Ts and Cs set out herein. By clicking on the tick-box provided, you acknowledge that you have read and understand the use of website T’c & C’s as well as Quick On-Line Credit App T’s & C’s and agree to be bound by them.
  2. These T’c & C’s must be read together with our website terms of use, a copy of which can be found at www.russells.co.za or may be requested from us by e-mail or calling our call centre.
  3. Quick On-line Credit App process
  4. By completing and submitting this Quick On-line Credit App, you:
  5. Confirm that you have read and understood these terms and conditions, their meaning and that the Quick On-line Credit App is subject to a full credit application which includes an affordability assessment as required by the National Credit Act, as amended Confirm that you are the person whose details you have given to us as the applicant in the quick online credit app Confirm all information that you provide us is truthful, complete, accurate and correct. You must immediately notify us if any of your information changes Confirm you are capable and have the capacity to apply for credit and to enter into a credit agreement with us which includes that you are mentally sound, not under the influence of alcohol and drugs, above the age of 18 and obtained written consent from your spouse or civil partner (where applicable) Consent to further processing of your personal information for purposes relating to the Quick On-line Credit App including any Credit Bureau and other agencies, as permitted by law Once you receive confirmation that you qualify for credit, confirmation of which you will receive by way of email and/or SMS you are required to visit any Russells store, quote your ID number/Passport number and complete a full credit application. Minimum full credit application terms and conditions include: I. ID Book or Passport (for non- RSA nationals); II. Latest payslip III. 3 (three) months bank statements IV. Monthly expense details and your household content insurance and/or Credit Life policy documents V. These requirements are dependent on your employment status and risk profile. INTEREST RATE, DEPOSIT, INSTALMENT AND CREDIT PRICE MAY VARY BY CREDIT PROFILE AND TERM LOAN VI. The Quick On-line Credit App is subject to the verification of the identification of the applicant being above the age of 18, who is in possession of a valid identity document or passport. VII. Your Quick On-line Credit App offer will only be valid for 7 (seven) days from Quick On-Line Credit App date.
  6. Disclosures and consent :Pepkor Trading (Pty) Ltd is an authorized Financial Services Provider (FSP3247) duly authorized to act on behalf of Century Capital (Pty) Ltd, a registered Credit Provider (NCRCP 74) t/a Russells, Abacus Life Ltd and Abacus Insurance Ltd. You consent to and agree that Pepkor Trading (Pty) Ltd is to access any of your personal information required from any Credit Bureau and other agencies, as permitted by law, to:
  7. Make enquiries to obtain or confirm your credit profile and repayment behavior To supply and/or submit any information about you or provided to us by you Seek, verify and receive information from any credit bureau or third party (with whom you have financial relations at any time) when assessing your quick online credit app or your creditworthiness To disclose the above information as required in law; and To disclose the above information as required in law: and To retain records of your personal and credit information in any database in accordance with the provisions of the NCA. You acknowledge and understand that a credit bureau will provide us with credit profile information and possible a credit score reflecting your creditworthiness. We cannot be held responsible for any loss that you may suffer or damage that you may incur caused by any credit bureaus or agency.
  8. Information Security Policy :You agree to keep your information safe and to not disclose it to any unauthorized third party. You further agree that we cannot be held liable for any damages or loss sustained by you as a result such information becoming known to third parties, whether through your actions or through fraud, malware or phising.
  9. We reserve the right to suspend any account that we believe may have been compromised accordingly. You must notify us immediately if you believe that your information has been processed without your permission. You can contact us on our call centre number or e-mail us as per details below.
  10. Law :This Quick On-Line Credit App is governed by the laws of the Republic of South Africa, irrespective of whether or not you are South African or are accessing our website outside of the Republic of South Africa.
  11. in terms of the Electronic Communications and Transactions Act of 2002, as amended, (“ECTA”) these terms and conditions are binding and legally enforceable against you. We do not sell any products via this Quick On-Line Credit App and accordingly, the provisions of ECTA relating to electronic transactions in this regard do not apply in respect of the Quick On-line Credit App. You have the right to resolve any dispute that may arise between us by way of alternative dispute resolution, or to file a complaint with the National Credit Regulator, or to make an application to the Tribunal as per the details below. Subject to the provisions of the NCA, we may, from time to time, update or change these terms and conditions. We recommend that you read these terms and conditions every time you access and use our website. No indulgence or extension of time which either you or us may grant to the other will constitute a waiver of or, whether by estoppel or otherwise, limit any of the existing or future rights of the grantor in terms hereof, save in the event or to the extent that the grantor has signed a written document expressly waiving or limiting such rights. We shall be entitled to cede, assign and delegate all or any of its rights and obligations in terms of these terms and conditions without notice to you. All provisions of these terms and conditions are, notwithstanding the manner in which they have been grouped together or linked grammatically, severable from each other. Any provision of these terms and conditions which is or becomes unenforceable, whether due to voidness, invalidity, illegality, unlawfulness or for any reason whatever, shall, only to the extent that it is so unenforceable, be treated as not having been written and the remaining provisions of these terms and conditions shall remain in full force and effect.
  12. CONTACT DETAILS :The following contact details are hereby disclosed:
  13. Customer Care: ………………………… 010 211 1120 or [email protected]

    Credit Ombudsman: ……………………086 166 2837

    National Credit Regulator: ………… 086 062 7627

    National Credit Regulator: ………… 086 062 7627

  14. General : The above terms and conditions as well as the products and/or service specific terms and conditions govern the sale of goods and/or the provision of services for purchases made from Russells. Any additional terms and conditions are subject to the company policies and procedures (available on request) as well as the law. Any queries may be addressed to the Customer Care Line 0860 100 1000, or please ask for the Manager. Please visit our website at www.russells.co.za. Access to the services, content and downloads available from Russells sites may be classified as “electronic transactions” as defined in terms of the Electronic Communications Act, Act No. 25 of 2002 (ECT Act)

PROMOTIONAL OFFER

  1. These are the standard terms and conditions for promotional offers conducted or promoted by or in association with Russells. Each promotional offer conducted or promoted is subject to these terms and conditions and the rules, promotional material or adverts (“rules”) pertaining to the specific promotional offer.
  2. Your Participation in the promotional offer; and or/
  3. Fulfillment of the conditions pertaining to a promotional offer; constitutes your binding acceptance of these terms and conditions on behalf of yourself and any other person with whom you may share a prize, reward, gift, free goods or services, price reduction or concession, enhancement of quantity or quality of goods or services or other discounted or free thing being offered (“prize”), in the event that you obtain a prize which is for you and one or more additional persons (“your partner”)
  4. The promotional offer is not open to :
  5. Directors, members, partners, agents, employees, consultants of Russells and/or any affiliated companies, agencies, associates, partner and or/any suppliers of goods or services in connection with a competition; and;
  6. The spouse, life partner, business partner or associate, or the natural or adopted parent, child, or sibling, of any of the persons specified in 17.1.3 (1) above.
  7. Entrance criteria or conditions are set out in the rules of each promotional offer.
  8. The judges' decision is final and no further correspondence will be entered into.
  9. Russells and its affiliates are not responsible for any entries which are not received by Russells, its affiliates and promoters, whether timeously or at all, regardless of the cause thereof. Without limitation, Russells or its affiliates are not responsible for any problems or technical malfunction of any telephone network or lines, computer online systems, servers, or providers, computer hardware or software failure or malfunction, traffic congestion (whether physical, or the internet, telephone lines or at any service provider, website or other device or medium), or any combination thereof, or any other technical or other problems.
  10. It is your responsibility, as a participant, to ensure that any information, which you provide in respect of this promotional offer, is accurate, complete and up to date.
  11. It is your responsibility, as a participant, to ensure that any information, which you provide in respect of this promotional offer, is accurate, complete and up to date.
  12. Russells does not make any representations or give any warranties, whether expressly or implicitly, as to a prize, and in particular, but without limitation, makes no representation and gives no warranty that a prize, or any aspect thereof, will:
  13. Meet your, or, if applicable your partners, requirements, preferences, standards or expectations; or:
  14. Be satisfactory and punctual.
  15. Prizes are not transferable and may not be deferred, changed or exchanged for any other item.
  16. You may not obtain a prize if it is unlawful for us to supply such a prize to you. If you do qualify to receive such a prize, you will forfeit it.
  17. You must possess whatever documents and permissions that may be required in order to take part in the promotional offer or claim a prize, in the event that you win. Such documents or permissions, if any, shall be contained in the rules of the specific promotional
  18. Should you be a participant to whom a prize is due, you consent to Russells or its authorized agents taking, capturing, recording and/or using your name, voice, photographic images or video images for the purpose of marketing and publicity campaigns.
  19. Should you cancel any deal, which is precondition of this promotional offer, you agree to return the full value of the coupon, which has been offered by Russells and accepted by you. Failure to return the coupon will result in the full value of the coupon being set-off against your refundable amount.
  20. Russells and its affiliates will not be responsible, and disclaim all liability, for any loss, liability, injury, expense or damage (whether direct, indirect, incidental, punitive or consequential) of any nature, whether arising from negligence or any other cause, which is suffered by your participation in the promotional offer or the acceptance and/or use by you, or your partner (if applicable), of any prize, or by any action taken by us or any of our affiliates in accordance with the terms and conditions.
  21. For purposes hereof, “affiliate” means Russells partners, promoters, co-promoters and sponsors of this promotional offer, its subsidiaries, the subsidiaries of Russells subsidiaries and respective holding companies, the subsidiaries of such holding companies, and the directors, officers, employees, agents and representatives of all those listed herein.
  22. These terms and conditions will be construed, interpreted and enforced in accordance with the applicable laws of the Republic of South Africa.
  23. Russells reserves the right to amend these Standard Terms and Conditions for promotional Offers at any time and will publish same on our website or make same available to subscribers on request.

WARRANTIES AND RETURNS

  1. Subject to these terms, all goods carry an implied warranty in accordance with the Consumer Protection Act 68 of 2008 (CPA) which gives the consumer the right to return the unsafe and defective goods in terms of section 20 read together with section 56 of the CPA. Our goods also carry a manufacturers’ warranty where applicable, which will run concurrently with any warranty in terms of the law.
  2. The implied warranty on goods supplied places an obligation on Russells to accept the return of unsafe or defective goods within six months of delivery, in the event of the goods not complying with requirements and standards contemplated in section 55 of the CPA. Furthermore, the consumer has a right to return goods to Russells if:
  3. A consumer finds within 10 days that the goods are unsuitable for a particular purpose for which the consumer has expressed intention to use the goods as contemplated in s55(3);

    The consumer did not have a chance to examine the goods and rejected delivery of the goods for any reasons contemplated in section 19(5); and

    The consumer has refused delivery of any of those goods, because they were mixed with items that were not ordered, as contemplated in section 19(8).

  4. Under no circumstances will we accept returned goods where the consumer has been afforded the opportunity to inspect the goods prior to the purchase and subsequently changed his/her mind about the goods, the goods have been damaged due to the consumer’s negligence, the goods have been disassembled, permanently installed, physically altered, used or installed contrary to our manufacturer’s instructions and/or have been subjected to misuse or abuse. We sell goods for domestic purposes only and for the purpose for which they were manufactured. Normal wear and tear will also be excluded. If you want to return alleged defective goods in terms of a warranty, we or the manufacturer will assess the goods to determine the reason for the defect in the goods. We will consider and deal with all other returns in terms of applicable law, the manufacturer’s warranty or terms of the extended warranty. All refunds are less any charges permissible in terms of the law. If you are entitled in law to return goods to us for any reason, the law in certain instances allows us to charge you for the use of the goods and to get the goods fit for restocking. Due to the nature of the goods and/or copyright restrictions, you cannot return computer and gaming software, speakers, CDs, DVDs and Blu-ray discs unless it is found that the goods were defective at the time of purchase. As a valued customer, we shall at all times endeavor to provide you with the best customer service and ensure that all your rights in terms of the Consumer Protection Act are protected.

Russells Win A Car Competition

    Competition Rules:

  1. This competition is promoted by Russells Furniture, a brand of Pepkor Trading (Pty) Ltd, trading under the registration no 1963/002315/0 (“The Promoter”).The person responsible for conducting this competition is Lucinda Denyssen in her capacity as Brand Co-coordinator.
  2. This competition shall be conducted in accordance with the provisions of section 36 read with Regulation 11 of the Consumer Protection Act No. 68 of 2008.
  3. Competition Period: The competition runs from 01 October 2017 until 31 December 2017. No entries will be accepted after midnight on 31 December 2017.
  4. Who Can Enter: You are entitled to participate in this competition if you are a natural person who is at least 18 years old, and has purchased any electrical or electronic product (s) with a value or combined value of R1999.99 or more between 01 October and 31 December 2017.  Electrical or electronic product is defined as a product that uses electricity to perform a function. The Promoter reserves the right, at any time, to verify the validity of participants (including but not limited to a participant’s identity and age) and to reject any participant who has not complied with these Terms and Conditions. Errors and omission may be accepted at the Promoter’s discretion. Failure by the Promoter to enforce any of its rights at any stage does not constitute a waiver of those rights.
  5. Exclusion: directors, members, employees, agents of, or consultants to the JD Group Limited and its subsidiaries including the Promoter, their promotional partners and printers, their advertising and promotional agencies, supplier of goods or services in connection with this competition, or if you are any of the aforementioned persons' immediate family, including spouses, life partners, parents, children and siblings, are excluded from being entered into this competition. Any winner of any other competition run by the Promoter during the competition period will be excluded.
  6. How to Enter: Simply visit your nearest Russells Store between 01 October and 31 December 2017 and purchase any electrical or electronics product(s) with a value or combined value of R1999.99 or more. Electrical or electronic product(s) can be purchased by way of cash, credit or lay-by.
  7. Note that should you cancel, default or return your purchase for any reason whatsoever, then such entry will automatically be withdrawn from the competition.
  8. Number of Entries Per Entrant: 1 x Entry for each invoice that reflects electrical or electronic product(s) purchased with a value or combined value of R1999.99 or more. Despite being able to enter multiple times, an individual cannot win both prizes.
  9. Entry Fee: There is no entry fee to participate in the competition.
  10. Prize: 2 x Datsun Go Mids Vehicle valued at R108 000.00 each (each vehicle is hereinafter referred to as the “prize”).
  11. Winner: Two winners will be chosen randomly by lucky draw to be held within two weeks from the final date of entry,one for each prize. Should the competition draw be postponed to another date for any reason whatsoever, the new draw date will be published on the website cited below, within 4 (four) days after the original draw date. The random entry drawn will be independently audited by an independent accountant, registered auditor, attorney or advocate to establish whether it meets the competition qualifying criteria and if so that entry will be the competition winner (the “winner”), subject to the Promoter being able to contact that winner.  If the qualifying criteria are not met further random draws will take place until a randomly selected valid entry meets the eligibility criteria.  The winner will be notified telephonically by the Marketing Assistant of the Promoter within 48 hours of the random draw taking place. The Promoter will attempt contact with the potential winner at least 3 times, but if the Promoter is unable to contact the winner within two days after the first attempt, through no fault of the Promoter, the prize will be awarded to the next eligible winner.  The winner will be announced on the Promoter’s competitions webpage located at www.russells.co.za.
  12. The winner may be asked to participate in marketing activities, including by having his/her photograph taken, but he/she will be entitled to decline to do so. The winner will be obliged to provide their name and identity number and proof thereof as required by Regulation 11 of the Consumer Protection Act No. 68 of 2008.
  13. Each prize is exclusively for the benefit of the winner and is not transferable. The prize must be collected within 3 (three) weeks after the winner has been announced.
  14. Each prize winner may elect to receive 85 (eight-five) per centum of the value of the vehicle in cash, instead of the prize. Such election must be made within 24 hours after being advised of the outcome of the competition, and once an election has been made, the decision is final. The monetary value of this amount will be R91 800.00. Should the prize winner elect the cash value of the prize, the monies will be transferred into the prize winners bank account within [insert time] of the prize winner providing the Promoter with his/her banking details. The prize winner is obliged to provide these details within 1 week of electing the cash value.
  15. Each winner will be required to complete a declaration acknowledging receipt of the prize and that he/she is not connected to the Promoter or JD Group as in terms of clause 5 above.
  16. The Promoter reserves the right to amend, modify, cancel or withdraw any aspect of this competition in its sole discretion at any time without notice or liability.  The Promoter cannot guarantee the performance of any third party and shall not be liable for any act or default by a third party.  Participants of this competition agree that the Promoter will, subject to prevailing law, have no liability whatsoever for any injuries, losses, costs, damage or disappointment of any kind resulting in whole or in part, directly or indirectly from acceptance, misuse or use of the prize, or from participation in this competition. The laws of the Republic of South Africa govern this competition. If any provision or part of these Competition Rules is deemed void or otherwise unenforceable in law, then that provision or part shall be deemed excluded and the remainder of these Rules shall remain in force. Any violation of these Competition Rules will result in the immediate disqualification of the transgressing participant from the competition.
  17. The Promoters decision is final, and no correspondence will be entered into.
  18. No liability shall lie on the Promoter in favour of any participant, winner (s) and/or third party arising from such cancellation, suspension or termination. Therefore the participant waives his/her right which they may have against the Promoter and hereby acknowledges that they will have no right of recourse or claim of any nature whatsoever against the Promoter.
  19. By entering into any competition, you consent to the Promoter sending you promotional material during and after the promotion period, in accordance with the Protection of Personal Information Act.
  20. Participants of this promotion are voluntarily providing their personal information to the Promoter, its associated agencies and the third party service providers running the promotion in conjunction with the Promoter.
  21. By entering this competition, participants authorize the Promoter to collect, store and use (not share unless legally required to do so) personal information of participants for communication or statistical purposes. Participants are entitled to decline any marketing communication and inform the Promoter in writing should the participant wish to be removed from all communication.
  22. By participating in this competition, you agree to all the Competition Rules set out above, without exception.
  23. A copy of these Competition Rules is made available at www.russells.co.za.  For any further queries, call the JD Group Customer Care Line on 0800 110 775.

SANSUI SUMMER CUP TERMS AND CONDITIONS

  1. This competition is promoted by Russells Furniture, a brand of Pepkor Trading (Pty) Ltd, trading under the registration no 1963/002315/0 (“The Promoter”).The person responsible for conducting this competition is Lucinda Denyssen in her capacity as Brand Co-coordinator.
  2. This competition shall be conducted in accordance with the provisions of section 36 read with Regulation 11 of the Consumer Protection Act No. 68 of 2008.
  3. Competition Period: The competition runs from 20 October 2017 until 15 November 2017. No entries will be accepted after midnight on 15 November 2017.
  4. Who Can Enter: You are entitled to participate in this competition if you are a natural person who is at least 18 years old, and has subscribed to our e-mail data base as catered for on our Facebook page. The Promoter reserves the right, at any time, to verify the validity of participants (including but not limited to a participant’s identity and age) and to reject any participant who has not complied with these Terms and Conditions. Errors and omission may be accepted at the Promoter’s discretion. Failure by the Promoter to enforce any of its rights at any stage does not constitute a waiver of those rights.
  5. Exclusion: directors, members, employees, agents of, or consultants to the JD Group Limited and its subsidiaries including the Promoter, their promotional partners and printers, their advertising and promotional agencies, supplier of goods or services in connection with this competition, or if you are any of the aforementioned persons' immediate family, including spouses, life partners, parents, children and siblings, are excluded from being entered into this competition. Any winner of any other competition run by the Promoter during the competition period will be excluded.
  6. How to Enter: Simply subscribe to the Promoter’s e-mail data base by clicking on the link provided on the Promoter’s Facebook post and complete your information. Failure to complete the form will disqualify you from the competition.
  7. Number of Entries Per Entrant: 1 x subscription to the Promoter’s e-mail data base.
  8. Entry Fee: There is no entry fee to participate in the competition.
  9. Prize: Three prize winners will either win a Sansui 32” TV, Sansui 39” TV or a Sansui 50” TV (hereinafter referred to as the prize). The prize is not redeemable for cash. It is within the Promoter’s sole discretion as to which prize the winner receives.
  10. Winner: One winner per TV will be chosen randomly by lucky draw to be held on 17 November 2017. Should the competition draw be postponed to another date for any reason whatsoever, the new draw date will be published on the website cited below, within 4 (four) days after the original draw date. The random entry drawn will be independently audited by an independent accountant, registered auditor, attorney or advocate to establish whether it meets the competition qualifying criteria and if so that entry will be the competition winner (the “winner”), subject to the Promoter being able to contact that winner. If the qualifying criteria are not met further random draws will take place until a randomly selected valid entry meets the eligibility criteria. The winner will be notified telephonically by the Marketing Assistant of the Promoter within 48 hours of the random draw taking place. The Promoter will attempt contact with the potential winner at least 3 times, but if the Promoter is unable to contact the winner within two days after the first attempt, through no fault of the Promoter, the prize will be awarded to the next eligible winner. The winner will be announced on the Promoter’s competitions webpage located at www.russells.co.za.
  11. The winners will be asked to participate in marketing activities, including by having his/her photograph taken. This will be displayed on the Promoter’s social media channels. The winner will be obliged to provide their name and identity number and proof thereof as required by Regulation 11 of the Consumer Protection Act No. 68 of 2008.
  12. Each winner will be required to complete a declaration acknowledging receipt of the prize and that he/she is not connected to the Promoter or JD Group as in terms of clause 5 above.
  13. The Promoter reserves the right to amend, modify, cancel or withdraw any aspect of this Competition in its sole discretion at any time without notice or liability. The Promoter cannot guarantee the performance of any third party and shall not be liable for any act or default by a third party. Participants of this competition agree that the Promoter will, subject to prevailing law, have no liability whatsoever for any injuries, losses, costs, damage or disappointment of any kind resulting in whole or in part, directly or indirectly from acceptance, misuse or use of the prize, or from participation in this competition. The laws of the Republic of South Africa govern this competition. If any provision or part of these Competition Rules is deemed void or otherwise unenforceable in law, then that provision or part shall be deemed excluded and the remainder of these Rules shall remain in force. Any violation of these Competition Rules will result in the immediate disqualification of the transgressing participant from the competition.
  14. The Promoters decision is final, and no correspondence will be entered into.
  15. No liability shall lie on the Promoter in favour of any participant, winner (s) and/or third party arising from such cancellation, suspension or termination. Therefore the participant waives his/her right which they may have against the Promoter and hereby acknowledges that they will have no right of recourse or claim of any nature whatsoever against the Promoter.
  16. By entering into any competition, you consent to the Promoter sending you promotional material during and after the promotion period, in accordance with the Protection of Personal Information Act.
  17. Participants of this promotion are voluntarily providing their personal information to the Promoter, its associated agencies and the third party service providers running the promotion in conjunction with the Promoter.
  18. By entering this competition, participants authorize the Promoter to collect, store and use (not share unless legally required to do so) personal information of participants for communication or statistical purposes. Participants are entitled to decline any marketing communication and inform the Promoter in writing should the participant wish to be removed from all communication.
  19. By participating in this competition, you agree to all the Competition Rules set out above, without exception.
  20. A copy of these Competition Rules is made available at www.russells.co.za. For any further queries, call the JD Group Customer Care Line on 0800 110 775.

RUSSELLS/GOMMA GOMMA – Win your value of your Lounge Suite

  1. This competition is promoted by Russells a brand of Pepkor Trading (Pty) Ltd (Reg. No. 1958/003362/07) and Gomma Gomma  Isithebe, a division of Bravo Group manufacturing (PTY) Ltd, Reg No: 1991/005029/07(“the Promoter”).
  2. This competition shall be conducted in accordance with the provisions of section 36 read with Regulation 11 of the Consumer Protection Act No. 68 of 2008.
  3. Competition Period: The competition runs from 1 October 2017 to 31 December 2017, both dates inclusive, but it is divided into three periods, namely 1 October 2017 to 31 October 2017; 1 November 2017 to 30 November 2017; and 1 December 2017 to 31 December 2017. No entries will be accepted after midnight on 31 December 2017. Only purchases made in each period will be eligible to be win the prize for that periods draw e.g. purchase made on 16 November 2017 will only be eligible for the draw that will take place after 30 November 2017.
  4. Who Can Enter: Anyone that has purchased a Gomma Gomma Lounge Suite during the competition period from a Russells store where the Gomma Gomma logo is displayed. Anyone that has purchased a Gomma Gomma lounge suite on lay-by prior to the completion period, and who pays the full amount owing during the competition period, will also be entitled to enter the competition. You are entitled to participate in this competition if you are a natural person 18 years or older, who is either a South African citizen or carries a valid work permit. The Promoter reserves the right, at any time, to verify the validity of participants (including but not limited to a participant’s identity, and age) and to reject any participant who has not complied with these Terms and Conditions. Errors and omission may be accepted at the Promoter’s discretion. Failure by the Promoter to enforce any of its rights at any stage does not constitute a waiver of those rights.
  5. Exclusions: directors, members, employees, agents of, or consultants to the Promoter and its subsidiaries, their promotional partners and printers, their advertising and promotional agencies, supplier of goods or services in connection with this competition, or if you are any of the aforementioned persons' immediate family, including spouses, life partners, parents, children and siblings, are excluded from being entered into this competition.
  6. How to Enter: Simply visit a Russells Store with the Gomma Gommo logo displayed and purchase a Gomma Gomma Lounge suite during the competition period. Gomma Gomma Lounge suite can be purchased by way of cash, credit or lay-by.
  7. Note that should you cancel, default or return your purchase for any reason whatsoever, then such entry will automatically be withdrawn from the competition.
  8. Number of Entries per Entrant: One entry per Gomma Gomma Lounge Suite purchased.
  9. Entry Fee:There is no entry fee to participate in the competition
  10. Prize:10 participants will win the value of their purchase herein after referred to as the prize. At the end of each period, three (3) winners will be picked from the purchases made within that calendar month, except for the period of 1 December 2017 to 31 December 2017, where four (4) participants will win the value of their purchase.
  11. Participants who are selected as winners, who purchased their Gomma Gomma lounge suite by way of cash, will receive the cash value of the lounge suite. Such payment will be made by electronic transfer.
  12. Participants who are selected as winners, who purchased their Gomma Gomma lounge suite by way of credit or lay-by, will receive the value of the lounge suite by way of credit on the participants account.
  13. Winner draw:
  14. The winner will be chosen randomly under the supervision of an independent accountant, registered auditor, attorney
  15. The draw will take place within two weeks from the last day of each month, the final draw taking place within two weeks from the final date of entry
  16. Should the competition draw be postponed to another date for any reason whatsoever, the new draw date will be published on the website cited below, within 4 (four) days after the original draw date. The random entry drawn will be independently audited by an independent accountant, registered auditor, attorney or advocate to establish whether it meets the competition qualifying criteria and if so that entrant will be the competition winner (the “winner”), subject to us being able to contact that winner. If the qualifying criteria are not met further random draws will take place until a randomly selected valid entry meets the eligibility criteria. The winner will be notified by telephoneby thePromoter within 48 hours of the random draw taking place. The Promoter will attempt contact with the winner at least 3 times, but if the Promoter is unable to contact the winner within two days after the first attempt, through no fault of the Promoter, the prize will be awarded to the next eligible winner. The winner will be announced on the promoter’s webpage as cited below.
  17. The winner may be asked to participate in marketing activities, including by having his/her photograph taken, but he/she will be entitled to decline to do so.
  18. The prize is exclusively for the benefit of the winner and is neither transferable nor exchangeable for cash or otherwise. The prize must be taken up within 3 (three) weeks after the winner has been announced.
  19. The winner will be required to complete a declaration acknowledging receipt of the price and that he/she is not connected to the Promoter as stipulated in clause 5 above.
  20. The Promoter reserves the right to amend, modify, cancel or withdraw any aspect of this competition in its sole discretion at any time without prior notice or liability. The Promoter cannot guarantee the performance of any third party and shall not be liable for any act or default by a third party. Participants of this competition agree that the Promoter will, subject to prevailing law, have no liability whatsoever for any injuries, losses, costs, damage or disappointment of any kind resulting in whole or in part, directly or indirectly from acceptance, misuse or use of the prize, or from participation in this competition. The laws of the Republic of South Africa govern this competition. If any provision or part of these Competition Rules is deemed void or otherwise unenforceable in law, then that provision or part shall be deemed excluded and the remainder of these Rules shall remain in force. Any violation of these Competition Rules will result in the immediate disqualification of the transgressing participant from the competition.
  21. The Promoters decision is final, and no correspondence will be entered into. This promotion is in no way sponsored, endorsed or administered by or associated with Facebook.
  22. No liability shall lie on the Promoter in favour of any participant, winner (s) and/or third party arising from such cancellation, suspension or termination. Therefore the participant waives his/her right which they may have against the Promoter and hereby acknowledges that they will have no right of recourse or claim of any nature whatsoever against the Promoter.
  23. By entering into any competition, you consent to the Promoter sending you promotional material during and after the promotion period, in accordance with the Protection of Personal Information Act
  24. Participants of this promotion are voluntarily providing their personal information to the Promoter, its associated agencies and the third party service providers running the promotion in conjunction with the Promoter.
  25. By entering this competition, participants authorize the Promoter to collect, store and use (not share unless legally required to do so) personal information of participants for communication or statistical purposes. Participants are entitled to decline any marketing communication and inform the Promoter in writing should the participant wish to be removed from all communication
  26. By participating in this competition, you agree to all the Competition Rules set out above, without exception.
  27. A copy of these Competition Rules is made available at www.russells.co.za

BLACK FRIDAY TERMS & CONDITIONS

  1. Your;
  2. Participation in the promotional offer; and/or

    Fulfillments of the conditions pertaining to a promotional offer, constitutes your binding 24 acceptance of these Terms and Conditions.

  3. This ONLINE promotional offer is valid from 24 November to 26 November 2017.
  4. Entrance Criteria;
  5. This promotional offer is exclusive to Russells ONLINE purchases (www.russells.co.za) as well as IN-STORE purchases.

    Stocks are limited and will sell out. Online orders and in-store orders are subject to stock availability and no correspondence will be entered into should stock no longer be available.

    Customers should log on to the Russells website by using their specific user login details. Use of any other person’s login detail will disqualify your order.

    Online purchases made through several logins and using the same card will disqualify the order.

    Stocks are exclusively limited to 1 (one) per customer as per advertised product/unit per customer.

    Any other online purchases, which are conducted contrary to the requirements of these Terms and Conditions, will be cancelled and customer will be refunded should their order be cancelled/disqualified.

    Placing an article in your shopping cart does not constitute a sale. A sale will only be valid on approved payment for goods ordered.

  6. Russells reserves the right to restrict and/or decline sales to traders and dealers.
  7. The online purchase price has been reduced only for the purpose of this online promotional offer. Prices will return to their standard price on the expiry of this promotional offer or should the limited promotional offer stock be sold out.
  8. It is your responsibility, as a participant, to ensure that any information which you provide in respect of this promotional offer is accurate, complete and up to date.
  9. Payment methods for this promotion will include and is limited to Credit/Debit Card, instant EFT. No EFT Cash Deposits will be allowed under any circumstances.
  10. Delivery lead times will be 10-15 working days.
  11. Delivery charges will be;
  12. A valid TV License must be readily available to submit on all TV. No sale will be processed without a TV license.
  13. None of the products for this promotion will be available for Lay-By, only Cash and Credit sales.