General

  • The terms govern your use of the Russells digital assets, which include our website, mobile websites, Mxit app and USSD (referred to as 'sites' from hereon).
  • The sites are provided as a convenience to you and our customers for informational purposes only. In order to use certain services you may be required to provide your personal information.
  • We reserve the right to make changes to the documents and/or other materials contained on the sites from time to time without notice. This right also applies to these terms and conditions. Russells will post the revised terms on the sites. You may use the sites for your own personal non-commercial use and not for republication, distribution, sale or other use.
  • If there is a conflict of meaning between these sites terms of use and any other terms, policies or notices, the specific terms, policies or notices will take preference where it applies to your use of those particular sites.The Terms constitute the entire agreement between the parties.
  • If any term is void, unenforceable, or illegal, the term will be severed and the remainder of the terms will be effective.
  • Unless otherwise specified, the goods and services offered on this site are intended for citizens of the Republic of South African only. The terms will be governed by and interpreted according to the laws of the Republic of South Africa without giving effect to any principles of conflict of law.

Definitions

  • In the website terms of use:
  • "terms" mean these terms of use, any specific terms, the privacy policy and any other terms, policies or notices agreed between you and Russells;
  • "we" or "us" or "Russells" means Pepkor Trading (Pty) Ltd trading as Russells whichever one applies;
  • "site" means www.Russells.co.za or the USSD string *120*2887# 
  • "you" or "user" means any person who visits, accesses or uses the sites.

Site use

  • As a user, Russells grants you a limited, non-transferable revocable licence to access and use the site subject to the terms and conditions. Your licence does not extend to the site's source code or to the source code of any software or computer program that forms part of the site.
  • You may only use the site for personal use, limited to viewing the site, providing information to the site, downloading product information for your personal review from the site.
  • You may only use the site if in terms of South African law you have the legal capacity to enter into an agreement.
  • You may only link to the site by linking to the home page of the said site.

Restrictions

  • You may not:
  • i. Provide any untrue or incorrect information to the site or Russells;
  • ii. Modify, copy, decompile or reverse engineer the site or use the site to make derivative copies;
  • iii. Lease, sell, assign or in any other way distribute the site or any information obtained from the site without the prior written consent of Russells;
  • iv. Use malicious search technology, including but not limited to spiders and crawlers;
  • v. Frame any pages of the site;
  • vi. Deep link to any pages of the site in a way to suggest that you are the owner or licence of any intellectual property in the site.
  • vii. Use the interactive sections of the site, for instance forums, clubs, surveys and e-mailing, to post any material which in Russells discretion is false, defamatory, inaccurate, abusive, vulgar, hateful, harassing, obscene, profane, sexually oriented, threatening, invasive of a person's privacy, or otherwise violates any laws. Russells does not have editorial control over the submission of any content to interactive sections of the site. You submit all information, including the publication of pictures and or articles, at your sole risk and responsibility. Russells is not responsible or liable for damages or other adverse consequences caused by the use of the submissions. Russells reserve the right to remove any material that it deems to be false, defamatory, inaccurate, abusive, vulgar, hateful, harassing, obscene, profane, sexually oriented, threatening, invasive of a person's privacy, or otherwise violates any laws.

Disclaimer and disclosures

  • This clause is subject to applicable law.
  • You use the site at your own risk.
  • Russells publishes information on its sites as a convenience to its visitors for information purposes only.
  • Russells provides the site "as is" and "as available" and to the extent permissible by law disclaims warranties including but not limited to warranty of title, merchantability, non-infringement, fitness for a particular purpose and that the sites are free from defects, uninterrupted and error free.
  • While Russells attempts to provide accurate and timely information, Russells cannot guarantee this. Russells may correct and change the site if required.
  • The Russells goods and services described on the site may not be available in all regions. Although Russells has made every effort to display the goods and their colours as accurately as possible, the displayed products and colours of the products will also depend upon your equipment and Russells cannot guarantee that your equipment will display an accurate representation of the actual goods or their colours.
  • Where pricing on the site differs from the actual in-store pricing, the applicable price will be the lesser of the two prices, unless the lesser price is made in error and we have taken reasonable steps to rectify the error.
  • Russells will not be liable for any other site provided by any third party.
  • All Accessories shown with products for presentation purposes are not included in the price, but are available for sale separately.

Image Disclaimer

  • Where products are displayed with compatible devices, these devices will not be included as part of the sales price unless specifically identified as part of a product bundle. In all other cases images are shown to display products within a lifestyle setting and do not include part of a sales proposal including any said devices or lifestyle additions. This clause is subject to applicable law.

Indemnity

  • Subject to applicable law, you agree to indemnify, defend, and hold Russells harmless against any claim, or liability (including attorneys' fees) arising out of your use of the site.

Copyright and Intellectual Property Rights

  • All materials published on Russells site is protected by copyright and owned or controlled by Russells or the party accredited as the producer of the content, software or other material. Nothing in these terms and conditions of use shall be construed as conferring by implication or otherwise, any license or right under this copyright, patent, trade mark, database right or other intellectual property or proprietary interest of Russells or any third party. All logos, names and trademarks, which appear on the sites are the intellectual property of Russells or are used by Russells under license. Russells will prosecute any violation of intellectual property rights to the fullest extent that the law permits. Reproduction of part or all of the contents in any form is prohibited other than strictly for individual use.

Confidentiality

  • If you respond to Russells via e-mail, surveys, forums, registration, or any other communication medium with any information, including but not limited to feedback, data, questions, comments or suggestions, but excluding your personal data, the information will not be deemed confidential. Russells will not have any obligation to keep such information confidential and will be free to reproduce, use, disclose and distribute the information to others without limitation. Russells will also be able to use any ideas, concepts, know-how or techniques contained in the information for any purpose, including but not limited to developing, manufacturing and marketing products, which incorporate or otherwise rely on the information. You consent to the aforesaid use of such information. By submitting information, you agree that Russells may publish the information, use it as part of its operations, and incorporate its concepts in Russells goods or for any other purposes, which Russells considers necessary, without liability. Russells will deal with your personal information in terms of the privacy policy.

Termination

  • Russells may immediately terminate use of and access to the site if you breach the terms. This will be without prejudice to any other remedies and rights that we may have in terms of the law, including but not limited to claims for specific performance and damages.

Consumer duties

  • You must ensure that the goods are fit for the purpose for which you want to buy it before you take delivery of the goods. You must ensure before delivery, that the goods listed on the till slip correspond in description, price and quantity with the goods purchased. You must adhere to the user/manufacturer's instructions. You must keep proof of any repairs conducted and proof of purchase on all returned goods.

Warranties and returns

  • Subject to these terms, all goods carry an implied warranty in accordance with the Consumer Protection Act 68 of 2008 (CPA) which gives the consumer the right to return the unsafe and defective goods in terms of section 20 read together with section 56 of the CPA. Our goods also carry a manufacturers' warranty where applicable, which will run concurrently with any warranty in terms of the law.
  • The implied warranty on goods supplied places an obligation on Russells to accept the return of unsafe or defective goods within six months of delivery, in the event of the goods not complying with requirements and standards contemplated in section 55 of the CPA. Furthermore, the consumer has a right to return goods to Russells if:
  • a. The consumer finds within 10 days that the goods are unsuitable for a particular purpose for which the consumer has expressed intention to use the goods as contemplated in s55(3);
  • b. The consumer did not have a chance to examine the goods and rejected delivery of the goods for any reasons contemplated in section 19(5); and
  • c. The consumer has refused delivery of any of those goods, because they were mixed with items that were not ordered, as contemplated in section 19(8).
  • Under no circumstances will we accept returned goods where the consumer has been afforded the opportunity to inspect the goods prior to the purchase and subsequently changed his/her mind about the goods, the goods have been damaged due to the consumer's negligence, the goods have been disassembled, permanently installed, physically altered, used or installed contrary to our or the manufacturer's instructions and/or have been subjected to misuse or abuse. We sell goods for domestic purposes only and for the purpose for which they were manufactured. Normal wear and tear will also be excluded. If you want to return alleged defective goods in terms of a warranty, we or the manufacturer will assess the goods to determine the reason for the defect in the goods. We will consider and deal with all other returns in terms of applicable law, the manufacturers' warranty or terms of the extended warranty. All refunds are less any charges permissible in terms of the law. If you are entitled in law to return goods to us for any reason, the law in certain instances allows us to charge you for the use of the goods and to get the goods fit for restocking. Due to the nature of the goods and/or copyright restrictions, you cannot return computer and gaming software, speakers, CDs, DVDs and Blu-ray discs unless it is found that the goods were defective at the time of purchase. As a valued customer, we shall at all times endeavour to provide you with the best customer service and ensure that all your rights in terms of the Consumer Protection Act are protected.

Television License

  • You will be required to produce a valid TV license and ID document when purchasing a TV. First time buyers may purchase a TV license in-store.
    In terms of the Broadcasting Act and Television License Regulations, license holders are required to take note of and/or comply with the following: Statutory obligations pertaining to a television license:

    • A television license is valid only at the permanent address reflected on the license.     
    • A person purchasing a television set must be in possession of a valid (paid-up) TV license.  A television set may not be purchased using someone else’s TV license.
    • When taking out a domestic/household television license for the first time, a person is required to provide his/her personal particulars:  surname, initials, ID number (a copy thereof, fixed address and contact details.
    • When renewing a television license, a person is required to present an existing license, a copy thereof, or a renewal notice.
    • A license holder must notify the SABC, in writing, of a change of address within 30 days
    • A television license is not transferable from one license holder to another except between spouses or between unmarried “life partners” in a permanent relationship, on the death of a husband/wife or partner.
    • A single domestic television license is required per household regardless of the number of TV sets, provided that all sets so licensed are used at a license holder’s residential premises only by members of his/her family.
    • A separate domestic television license at the full annual tariff is required for a second or additional residential property (e.g., a holiday home) since a different physical address is involved.
    • “Family members of a television license holder” – defined as all persons who are permanently resident with the license holder; and are dependent on him, and are owed a legal duty of support by the license holder – are covered by a single TV license in his/her name.  A person has to meet all three of these conditions to be covered by a household’s TV license.  In practice, such domestic license covers a license holder and his/her immediate, dependent family members – in the case of a married couple, a husband/wife and his/her dependent, minor children.  Adult (non-dependent) children or more distant relatives – such as adult children, parents/ grandparents, brothers/sisters, uncles/aunts – or boarders or lodgers sharing a family’s home, are not defined as family members. They are separately liable for television sets in their possession and/or used by them.

Credit

  • Monthly instalment and total credit price shown include a deposit interest as shown, basic insurance, initiation fee, service fee and VAT. Delivery charges, comprehensive insurance and extended warranties are excluded. Credit and "No Deposit" offers remain subject to credit approval, an affordability assessment as required by the National Credit Act and a debit order where relevant. INTEREST RATE, DEPOSIT, INSTALMENT AND CREDIT PRICE MAY VARY BY CREDIT PROFILE AND TERM LOAN. You may be required to produce proof of an insurance policy or alternatively take up insurance with Russells. Minimum Application Requirements: ID Book, latest payslip, 3 months' bank statement, proof of residence, monthly expense details and your household content insurance or Credit Life policy documents. These requirements are dependent on your employment status and risk profile. All offers are valid while stocks last and cannot be used in conjunction with other in-store promotions - ask the sales representatives for details. Unless otherwise stated, matching products and complementary accessories are not included in the price shown. Valid TV licence required when purchasing a TV. All major credit cards accepted. Pepkor Trading (Pty) Ltd is an authorised Financial Services Provider (FSP3247) duly authorised to act on behalf of Century Capital (Pty) Ltd t/a Russells, a registered Credit Provider (NCRCP 74), Abacus Life Ltd and Abacus Insurance Ltd.

General

  • The above terms and conditions as well as the products and/or service specific terms and conditions govern the sale of goods and/or the provision of services for purchases made from Russells. Any additional terms and conditions are subject to the company policies and procedures (available on request) as well as the law. Any queries may addressed to the Customer Care Line on 0860 1000 1000, or please ask for the manager. Please visit our website at www.Russells.co.za or. Access to the services, content and downloads available from the Russells sites may be classified as "electronic transactions" as defined in terms of the Electronic Communications and Transactions Act, Act No. 25 of 2002(ECT Act).

PROMOTIONAL OFFER

1. These are the standard terms and conditions for promotional offers conducted or promoted by or in association with Russells. Each promotional offer conducted or promoted is subject to these terms and conditions and the rules, promotional material or adverts ("rules") pertaining to the specific promotional offer.
2. Your –
1. participation in the promotional offer; and or/
2. fulfillment of the conditions pertaining to a promotional offer;
constitutes your binding acceptance of these terms and conditions on behalf of yourself and any other person with whom you may share a prize, reward, gift, free goods or services, price reduction or concession, enhancement of quantity or quality of goods or services or other discounted or free thing being offered ("prize"), in the event that you obtain a prize which is for you and one or more additional persons ("your partner")
3. The promotional offer is not open to –
1. directors, members, partners, agents, employees, consultants of Russells and/or any affiliated companies, agencies, associates, partner and or/any suppliers of goods or services in connection with a competition; and
2. the spouse, life partner, business partner or associate, or the natural or adopted parent, child, or sibling, of any of the persons specified in 3.1 above.
4. Entrance criteria or conditions are set out in the rules of each promotional offer.
5. The judges' decision is final and no further correspondence will be entered into.
6. Russells and its affiliates are not responsible for any entries which are not received by Russells, its affiliates and promoters, whether timeously or at all, regardless of the cause thereof. Without limitation, Russells or its affiliates are not responsible for any problems or technical malfunction of any telephone network or lines, computer online systems, servers, or providers, computer hardware or software failure or malfunction, traffic congestion (whether physical, or the internet, telephone lines or at any service provider, website or other device or medium), or any combination thereof, or any other technical or other problems.
7. It is your responsibility, as a participant, to ensure that any information, which you provide in respect of this promotional offer, is accurate, complete and up to date.
8. Any costs or expenses, which you may incur other than in respect of those items specifically included in a prize, are for your own account. Russells will not be responsible for any costs or expenses which you, or your partner (if applicable), incur during and for purposes of your participation in the promotional offer and your acceptance and/or use of a prize. Russells will specify, in the rules, the total value of the prizes to be won, the nature of the prizes, and any cost to be borne by the participants of any specific promotional offer.
9. Russells does not make any representations or give any warranties, whether expressly or implicitly, as to a prize, and in particular, but without limitation, makes no representation and gives no warranty that a prize, or any aspect thereof, will –
1. meet your, or , if applicable your partner's, requirements, preferences, standards or expectations; or
2. be satisfactory and punctual.
10. Prizes are not transferable and may not be deferred, changed or exchanged for any other item.
11. You may not obtain a prize if it is unlawful for us to supply such a prize to you. If you do qualify to receive such a prize, you will forfeit it.
12. You must possess whatever documents and permissions that may be required in order to take part in the promotional offer or claim a prize, in the event that you win. Such documents or permissions, if any, shall be contained in the rules of the specific promotional offer.
13. Should you be a participant to whom a prize is due, you consent to Russells or its authorised agents taking, capturing, recording and/or using your name, voice, photographic images or video images for the purpose of marketing and publicity campaigns.
14. Should you cancel any deal, which is a precondition of this promotional offer as per clause 2 above, you agree to return the full value of the coupon, which has been offered by Russells and accepted by you. Failure to return the coupon will result in the full value of the coupon being set-off against your refundable amount.
15. Russells and its affiliates will not be responsible, and disclaim all liability, for any loss, liability, injury, expense or damage (whether direct, indirect, incidental, punitive or consequential) of any nature, whether arising from negligence or any other cause, which is suffered by your participation in the promotional offer or the acceptance and/or use by you, or your partner (if applicable), of any prize, or by any action taken by us or any of our affiliates in accordance with the terms and conditions.
16. For purposes hereof, "affiliate" means Russells partners, promoters, co-promoters and sponsors of this promotional offer, its subsidiaries, the subsidiaries of Russells subsidiaries and respective holding companies, the subsidiaries of such holding companies, and the directors, officers, employees, agents and representatives of all those listed herein.
17. These terms and conditions will be construed, interpreted and enforced in accordance with the applicable laws of the Republic of South Africa.
18. Russells reserves the right to amend these Standard Terms and Conditions for Promotional Offers at any time and will publish same on our website or make same available to subscribers on request.

PRIVACY

Information Stored on Our Web Server
Our web server stores log files to record visits for the purpose of displaying website visitor statistics. This is in common with most other websites.
None of this information is displayed publically.
The information collected includes the following data:
• IP address - with this information it's possible to discover which ISP you used to connect to this website
• browser type - this information may be denied by your browser settings
• referring page - this information may be denied by your browser settings
• time and duration of your visit
• which pages you visited
How the Information is Used
The information is used to measure the performance of the website in attracting visitors and users.
Access to the Stored Information
Only the webmaster of this website normally views this information. Server administrators have access to the information but are unlikely to view it. In future, the information may be presented to potential buyers of the website. The information should be assumed to remain permanently on the server.
3rd Party Cookies
GOOGLE, as a third party vendor, uses cookies to serve ads.
GOOGLE's use of the DART cookie enables it to serve ads to visitors based on their visit to sites they visit on the Internet.
Website visitors may opt out of the use of the DART cookie by visiting the Google ad and content network privacy policy.

 

Sansui Notebook Competition Rules

  1. This competition is promoted by JDG Trading (PTY) LTD reg. no. 1958/003362/07) t/a Russells (“the Promoter”).
  2. This competition shall be conducted in accordance with the provisions of section 36 read with Regulation 11 of the Consumer Protection Act No. 68 of 2008.
  3. Competition Period: The competition runs from 1 to 23 November 2016, both dates inclusive. No entries will be accepted after midnight on 23 November 2016.
  4. Who Can Enter: You are entitled to participate in this competition if you are a natural person who is at least 18 years old.
  5. Exclusions: directors, members, employees, agents of, or consultants to the JD Group Limited and its subsidiaries including the Promoter, their promotional partners and printers, their advertising and promotional agencies, supplier of goods or services in connection with this competition, or if you are any of the aforementioned persons' immediate family, including spouses, life partners, parents, children and siblings, are excluded from being entered into this competition.
  6. How to Enter:  Leave a comment on the Russells Sansui Notebook Competition post.
  7. Number of Entries per Entrant: One comment will per entrant will qualify for a single entry. An entrant that comments more than once will only be entered into the competition once.
  8. Entry Fee: There is no entry fee to participate in the competition.
  9. Prize: 4 x Sansui Netbook Laptops. 4 winners will be chosen, each receiving one laptop.
  10. Winner draw:

10.1 One lucky winner will be chosen before 30 December 2016. The winner will be notified via Facebook message.

10.2 Should the competition draw be postponed to another date for any reason whatsoever, the new draw date will be published on the Facebook page (www.facebook.com/hificorporation), within 4 (four) days after the original draw date. The random entry drawn will be independently audited by an independent accountant, registered auditor, attorney or advocate to establish whether it meets the competition qualifying criteria and if so that entry will be the competition winner (the “winner”), subject to us being able to contact that winner. If the qualifying criteria are not met further random draws will take place until a randomly selected valid entry meets the eligibility criteria. The winner will be notified by Facebook message by the E-Commerce Operations Manager of the Promoter within 48 hours of the random draw taking place. The Promoter will attempt contact with the potential winner at least 3 times, but if the Promoter is unable to contact the winner within two days after the first attempt, through no fault of the Promoter, the prize will be awarded to the next eligible winner. The winner will be announced on the promoter’s Facebook page (www.facebook.com/YouPayMoreForLess).

  1. The winner may be asked to participate in marketing activities, including by having his/her photograph taken, but he/she will be entitled to decline to do so.
  2. By participating in this competition, you agree to all the Competition Rules set out above, without exception.
  3. The prize is exclusively for the benefit of the winner and is neither transferable nor exchangeable for cash or otherwise. The prize must be collected within 3 (three) weeks after the winner has been announced.
  4. The winner will be required to complete a declaration acknowledging receipt of the price and that he/she is not connected to the Promoter or JD Group as in terms of clause 5 above.
  5. The Promoter reserves the right to amend, modify, cancel or withdraw any aspect of this competition in its sole discretion at any time without notice or liability. The Promoter and JD Group cannot guarantee the performance of any third party and shall not be liable for any act or default by a third party. Participants of this competition agree that the Promoter and JD Group will, subject to prevailing law, have no liability whatsoever for any injuries, losses, costs, damage or disappointment of any kind resulting in whole or in part, directly or indirectly from acceptance, misuse or use of the prize, or from participation in this competition. The laws of the Republic of South Africa govern this competition. If any provision or part of these Competition Rules is deemed void or otherwise unenforceable in law, then that provision or part shall be deemed excluded and the remainder of these Rules shall remain in force. Any violation of these Competition Rules will result in the immediate disqualification of the transgressing participant from the competition.

 

Competition Rules

This competition is promoted by Russells, a subsidiary of the JDG Trading Limited (reg. no 1958/003362/07). The person responsible for conducting this competition is Lucinda Denyssen – Brand Co-ordinator.

  1. This competition shall be conducted in accordance with the provisions of section 36 read with Regulation 11 of the Consumer Protection Act No.68 of 2008.
  2. Competition Period: The competition runs from 09 January 2017 until 14 January 2017.
  3. Who Can Enter: You are entitled to participate in this competition if you are a natural person who is at least 18 years old and have opened either a Credit/ Lay-By/Cash account for R1999 or more from 09 January 2017 to 14 January 2017 at any Russells store.
  4. Exclusion: directors, members, employees, agents of, or consultants to the JD Group Limited and its subsidiaries including the Promoter, their promotional partners and printers, their advertising and promotional agencies, suppliers of goods or services in connection with this competition, or if you are any of the aforementioned persons immediate family, including spouses, life partners, parents, children and siblings, are excluded from being entered into this competition.
  5. How to Enter: Open a Credit or Lay-By account for R1999 or more or purchase any product on cash for R1999 or more at any Russells store between 09 January 2017 and 14 January 2017. Note that should you cancel or return your purchase for any reason whatsoever, then such entry will automatically be withdrawn from the competition.
  6. Number of Entries per Entrant: For each credit, Lay-By or cash purchase of R1999 or more customer will gain an entry.
  7. Entry Fee: There is no entry fee to participate in the competition.
  8. Prize: 10 randomly chosen customers will win their purchase free.
  9. Winner: The winner will be chosen randomly by lucky draw to be held on 18 January 2017 at Marboro House. Should the competition draw be postponed to another date for any reason whatsoever, the new draw date will be published on the website, within 4 (four) days after the original draw date. The random entry drawn will be independently audited by an independent accountant, registered auditor, attorney or advocate to establish whether it meets the competition qualifying criteria and if so that entry will be the competition winners (the “winner”), subject  to us being able to contact the winners. If the qualifying criteria are not met further random draws will take place until a randomly selected valid entry meets the eligibility criteria. The winner will be notified telephonically by the marketing assistant of the promoter within 48 hours of the random draw taking place but in any event by no later than (25 January 2017) The promoter will attempt contact with the potential winner at least 3 times, but if the Promoter is unable to contact the winner within two days after the first attempt, through no fault of the promoter, the prize will be awarded to the next eligible winner. The winner will be announced on the Promoters competitions webpage located at [www.russells.co.za] or alternatively in the promoters catalogue.
  10. The winner may be asked to participate in marketing activities, including by having his/her photograph taken, but he/she will be entitled to decline to do so.
  11. By participating in this competition, you agree to all the Competition Rules set out above, without exception.
  12. The prize is exclusively for the benefit of the winner and is neither transferable nor exchangeable for cash or otherwise. The prize must be collected within 3 (three) weeks after the winner has been announced.
  13. The winner will be required to complete a declaration acknowledging receipt of the prize and that he/she is not connected to the promoter or JD Group as in terms of clause 5 above.
  14.  A copy of these competition rules is made available at [www.russells.co.za]. For any further queries, call the Customer Care Line on [0800 203 666].
  15. The promoter reserves the right to amend, modify, cancel or withdraw any aspect of this competition in its sole discretion at any time without notice or liability. The promoter and JD Group cannot guarantee the performance of any third party and shall not be liable for any act or default by a third party. Participants of this competition agree that the promoter and JD Group will, subject to prevailing law, have no liability whatsoever for any injuries, losses, costs, damage or disappointment of any kind resulting in whole or in part, directly or indirectly from acceptance, misuse or use of the prize, or from participation in this competition. The laws of the Republic of South Africa govern this competition. If any provision or part of these competition Rules is deemed void or otherwise unenforceable in law, then that provision or part shall be deemed excluded and the remainder of these Rules shall remain in force. Any violation of these Competition Rules will result in the immediate disqualification of the transgressing participant from the competition.