TERMS AND CONDITIONS FOR THE SALE OF ONLINE ONLY PRODUCTS

Defects, Returns, and Refunds

  1. Should you not be satisfied with your product purchased by from us by reason of a defect, or otherwise, and subject to Consumer Protection Act (“CPA”) and the Electronic Communications and Transaction Act (“ECTA”), you may, under certain circumstances, be entitled to either be refunded or have the product repaired or replaced. As a valued customer, we shall at all times endeavour to provide you with the best customer service and ensure that all your rights in terms of the CPA and ECTA are protected. You are encouraged to ensure that you have read the specifications of the product purchased as these products can only be refunded or replaced under certain circumstances as catered for in the CPA and ECTA. In line with the CPA a handling fee of up to 15% of the value of the product may be charged when the product/packaging is not returned in its original purchase condition.
  2. Under no circumstances will we accept returned products where the consumer has been afforded the opportunity to inspect the products prior to the purchase and subsequently changed his/her mind about the products, the products have been damaged due to the consumer’s negligence, the products have been disassembled, permanently installed, physically altered, used or installed contrary to our manufacturer’s instructions and/or have been subjected to misuse or abuse. We sell products for domestic purposes only and for the purpose for which they were manufactured. Normal wear and tear will also be excluded. If you want to return alleged defective products in terms of a warranty, we or the manufacturer will assess the products to determine the reason for the defect in the products. We will consider and deal with all other returns in terms of applicable law, the manufacturer’s warranty or terms of the extended warranty. All refunds are less any charges permissible in terms of the law. If you are entitled in law to return products to us for any reason, the law in certain instances allows us to charge you for the use of the products and to get the products fit for restocking.
  3. Certain products available for online purchase are dependent on ourselves or our agents installing the products. It is the customer’s responsibility to ensure that the products ordered will fit in the premises that that they are intended for, including how the products will enter the premises. Further terms and conditions may apply for these products.
  4. In the event that you qualify for a return or a refund as stated above, Russells will collect same from the delivery address, alternatively if you selected the “click and collect” option, you will be required to deliver the purchased products to the Russells store that you collected same from.

Guarantees

  1. Subject to these terms, all products carry an implied warranty in accordance with the Consumer Protection Act 68 of 2008 (CPA) which gives the consumer the right to return the unsafe and defective products in terms of section 20 read together with section 56 of the CPA. Certain of our products also carry a manufacturers’ warranty where applicable, which will run concurrently with any warranty in terms of the law. Where applicable, same will be expressly stated in the product description.
  2. The implied warranty on products supplied places an obligation on Russells to accept the return of unsafe or defective products within six months of delivery, in the event of the products not complying with requirements and standards contemplated in section 55 of the CPA. Furthermore, the consumer has a right to return products to Russells if:
  3. a) A consumer finds within 10 days that the products are unsuitable for a particular purpose for which the consumer has expressed intention to use the products as contemplated in s55(3) of the CPA;
  4. b) The consumer did not have a chance to examine the products and rejected delivery of the products for any reasons contemplated in section 19(5) of the CPA; and
  5. c) The consumer has refused delivery of any of those products, because they were mixed with items that were not ordered, as contemplated in section 19(8) of the CPA.

Age Restriction on Sales

  1. No transaction concluded between Russells and a person under the age of 18 shall be binding upon Russells unless written consent thereto is received by Russells from your parent or legal guardian. Russells therefore reserves its right to request proof of identity prior to concluding any transaction with you. By your continued use of this website, you warrant that you are 18 years old or older.

Sales Records

  1. Full sales records regarding the transactions between you and Russells shall be maintained on the website for a period of 12 months from the date of conclusion of the sale or related transaction. You shall thus only be able to view and print such record during such period, where after you shall be responsible for retaining your own record of the relevant sale or related transaction.

Governing Law And Jurisdiction

  1. This website is hosted, controlled and operated from the Republic of South Africa and therefore governed by South African law and, subject to the 'Disputes' clause of these Terms and Conditions, you and Russells submit to the non-exclusive jurisdiction of the South African courts.

Changes to Agreement

  1. Russells may, in its sole discretion, change these Terms and Conditions or any part thereof at any time on notice to you. You bear the sole responsibility to ensure that you are satisfied with the amendments. Should you not be satisfied with the amendments, you must refrain from placing any further orders on the website, or from further use of the website in any way.

Dispute Resolution

  1. Should a dispute arise between you and Russells on any matter arising out of these Terms and Conditions, and the matter is not resolved through the Customer Relations Department of Russells within 1 (one) calendar month to your satisfaction, then you are at liberty to submit your complaint to the Consumer Goods and Services Ombudsman (the "CGSO").
  2. Should such dispute be outside of the jurisdiction of the CGSO, such a dispute shall be submitted to confidential arbitration in terms of the expedited rules of the Arbitration Foundation of South Africa which rules can be downloaded at: www.arbitration.co.za/downloads/expedited_rules.pdf

Address for Notices

  1. Russells chooses as its address for all purposes under these Terms and Conditions, whether in respect of court process, notice, or other documents or communication of whatsoever nature, Marlboro House, 6 Eastern Service Road, Eastgate, Sandton, 2090, South Africa, with a copy to be sent to [email protected]

Terms of these Terms and Conditions

  1. These Terms and Conditions shall commence from the date on which they are published on the website and continue indefinitely, as amended by Russells from time to time, for so long as the website exists and is operational, Russells being entitled to terminate these Terms and Conditions and/or shut down the website at any time

Electronic Communications

  1. When you visit the website or send e-mails to Russells, you consent to receiving communications from Russells electronically and agree that all agreements, notices, disclosures and other communications sent by Russells satisfy any legal requirements, including but not limited to the requirement that such communications should be "in writing".

Russells Products, Price and Availability

  1. 11.1 All pricing displayed on the website is inclusive of the current South African VAT, is in South African Rands Only and is subject to price changes. Such change may be enforced without any warnings or notifications.
  2. 11.2 Should Russells be unable to fulfil any order placed by you at the advertised price due to stock unavailability, you will be notified and you will be entitled to a refund of the amount paid for such products. Should you select the “click and collect” option, you must take particular notice of this clause. Russells will not be liable for any damage you suffered by our inability to provide the products ordered.
  3. 11.3 Should products become sold out, we reserve the right to cancel your order and to refund your payment with the inclusion of any applicable delivery fees.
  4. Please note that although Russells endeavours to accurately describe and/or depict each product on the website, some descriptions or photographs may be of a generic nature and not specific to the particular products you wish to buy. Russells has made every effort to display as accurately as possible the colours of the products that appear on our website. However, as the actual colours you see will depend on the device that you use to access our website, we cannot warrant that your device’s display of any colour will be accurate.
  5. 11.4 Online Only Products are products that may be purchased online only. Online Only Products must be paid for in full before your order can be made and delivered. The turnaround time for Online Only Products deliveries are 2 to 9 working days for deliveries in metropolitan areas, and for all other areas 5 working days.
  6. 11.5 Image Disclaimer: Where products are displayed with compatible devices, these devices will not be included as part of the sales price unless specifically identified as part of a products bundle. In all other cases images are shown to display products within a lifestyle setting and do not include part of a sales proposal including any said devices or lifestyle additions.

Agreement of Sale

  1. 12.1 Placing a product in YOUR SHOPPING CART without completing the purchase cycle does not constitute an agreement of sale; and/or an order for such product, and as such, Russells may remove such product from the shopping basket if stock becomes unavailable and you cannot hold Russells liable if such product is not available when the purchase cycle is completed at a later stage.
  2. An agreement of sale only comes into effect if and when:
  3. 12.2 you electronically submit a completed order for one or more products in your shopping CART; and
  4. 12.3 payment is either authorised, or received by Russells in its bank account.

Termination of Sales and Cancellation of Orders

  1. 13.1 By Russells: Russells reserves the right, for purposes of preventing suspected fraud, to refuse to accept or process payment on any order, and/or to cancel any sale concluded between you and Russells, in whole or in part, on notice to you. Russells shall only be liable to refund monies already paid by you in this regard please refer to clause 1, and accepts no other liability which may arise as a result of such refusal to process any order/sale.
  2. 13.2 By You: Subject to certain charges and legislation, you are entitled to cancel any sale concluded on this website within 7 days after date of receipt of the products and to obtain a refund. In line with the CPA a handling fee of up to 15% of the value of the product may be charged when the product/packaging is not returned in its original purchase condition You may also cancel a sale where delivery is delayed beyond the stipulated delivery date/time frame.

Amounts Payable by You

DEFINITIONS

    1. 14.1 Prices: the price of each product is displayed with the product listing. In the event of a sale or special offer, the discounted price is displayed.
    2. 14.2 Delivery Costs: The products will be delivered to your chosen address for R300.00 (Three Hundred Rand), and if the delivery address is within the borders of South Africa.
    3. 14.3 Value Added Tax: Value added tax at the rate of 14% is charged on products bought by South African residents.
    4. 14.4 Errors: Russells shall take all reasonable efforts to accurately indicate prices and delivery charges. However, should products be erroneously offered at incorrect prices and/or delivery charges for any reason whatsoever, specifically also including negligence or gross negligence on the part of Russells, Russells will not be obliged to sell products at such incorrect prices and/or delivery charges nor will Russells be held liable for any damages caused whatsoever as result of such erroneous prices, but shall refund monies paid by you should you not wish to proceed with the purchase at the correct price and/or delivery charge.

Online Lay-by

15.1 DEFINITIONS

In this Agreement, unless the context indicates differently: -

  1. 15.1.1 "Agreement" means these terms and conditions, including the Schedule and all written notices that the supplier has given to the consumer;
  2. 15.1.2 "Business day" means any day except for a Saturday, Sunday or South African public holiday;
  3. 15.1.3 "Consumer"/"you"/"your" means the person who has agreed to enter into this Agreement and whose details are recorded in the Schedule;
  4. 15.1.4 "Schedule(s)" means the Retail Lay-by Schedule to Agreement attached to these terms and conditions which records the purchase price of the particular goods, the number of instalments to be paid, the quantity of the instalments to be paid, the dates on which the instalments need to be paid and any other Schedules which may be attached hereto by agreement between the parties;
  5. 15.1.5 "Supplier"/"we"/"us"/"our" means the Lay-by Provider as set out in the Retail Lay-by Schedule;
  6. 15.1.6 "VAT" means value-added tax chargeable under the Value-Added Tax Act 89 of 1991;
  7. 15.1.7 The headings of the various clauses in this Agreement have been inserted purely for the purpose of convenience and they will not be used to interpret the Agreement.
  8. 15.1.8 Any reference to a gender includes the other genders; and
  9. 15.1.9 The singular includes the plural and vice versa (the other way around).

15.2 INTRODUCTION

You understand and agree that:-

    1. 15.2.1 to buy the goods set out in the Schedule to Agreement on lay-by; and
    2. 15.2.2 to pay for the goods by making regular payments until payment of the full purchase price, as set out in the Schedule to Agreement.
    3. You understand and agree that the goods will not be delivered to you and you will not become the owner thereof until you have paid the full purchase price for the goods. The goods will remain at our risk until you have accepted delivery of them.
    4. 15.2.3You agree that:-
    5. 15.2.3.1 this Agreement represents the entire Agreement between you and the supplier and that no alterations or additions to this Agreement may be effected unless agreed to by both parties, reduced to writing and signed by you and a duly authorised representative of the supplier; and
    6. 15.2.3.2 for purposes of this Agreement "signature" or "signed" may include an electronic signature as contemplated in the Electronic Communications and Transactions Act 25 of 2002 ("ECT Act").

15.3 DOWN-PAYMENT AND INSTALMENTS

You understand and agree that:-

    1. 15.3.1 the minimum required initial down-payment shall be R100 or 5% of the total sales value inclusive of VAT whichever is the greatest;
    2. 15.3.2 the purchase price of the goods include VAT at the current rate of tax;
    3. 15.3.3 if, at any time before the full purchase price of the goods is paid by you, the VAT rate is changed in relation to the supply of the goods, we will be entitled to recover the VAT increase from you prior to delivery of the goods;
    4. 15.3.4 the Agreement will commence upon signature of the Schedule to Agreement. The Lay-by Provider reserves the right to terminate the agreement in the event that the initial down-payment has not been received within 30 (thirty) calendar day;
    5. 15.3.5 thereafter, you must pay the monthly instalments on or before the due dates until the final payment date. All amounts must be paid at the address of the store, or via a direct deposit into the bank account of the store;
    6. 15.3.6 in the event of a store closure or relocation, the consumer's lay-by agreement will be transferred to a store identified by the Lay-by Provider. Payment of the lay-by, as per the Schedule, shall continue and collection of the goods will occur at the newly identified store. In the case of the goods being delivered to the consumer's elected address, refer to clause 6.1.
    7. 15.3.7 The payments will be applied towards the settlement of the purchase price on the final payment date.

15.4 TERMINATION OF THE AGREEMENT

If you terminate the Agreement before paying the full purchase price, or fail to complete the payment for the goods within the required period, we:-

    1. 15.4.1 may charge a termination penalty of 1% of the full purchase price of the goods. At your request, we will provide you with written details on how the penalty was calculated. We will not charge a termination penalty if sufficient proof is made available to us that your failure to complete payment was due to death or your hospitalisation;
    2. 15.4.2 will, after deducting the termination penalty (if any), refund you any amounts paid by you under this Agreement;
    3. 15.4.3 will, in order to protect you from possible fraud, use best endeavors to process your refund into your bank account within 48 hours, subject to positive proof of identification and verification of your banking details.
    4. You understand and agree that if the agreement had been terminated for any reason and you wish to buy other or similar goods, you will be required to enter into a new agreement with us and the current price of the goods will then apply.

15.5 STATEMENTS OF ACCOUNT AND CONTACT DETAILS

    1. 15.5.1We will deliver a monthly statement of account to you by way of SMS.
    2. 15.5.2 You must check each statement as soon as you receive it and inform us within 7 days of receipt thereof if you think that a statement is not correct.
    3. 15.5.3 It is your responsibility to provide us with the correct contact details and to inform us of any changes.

15.6 DELIVERY OF THE GOODS

    1. 15.6.1 We will make every reasonable effort to deliver the goods to you as soon as possible after we have received the full purchase price of the goods.
    2. 15.6.2 You must check each statement as soon as you receive it and inform us within 7 days of receipt thereof if you think that a statement is not correct.
    3. 15.6.3 We cannot be responsible for failure to perform or to deliver or delays in performance or delivery due to circumstances beyond our control ("force majeure events"). We will not be liable to you for any loss arising from any failure or delay in performance or providing the goods resulting from force majeure events. We will use reasonable endeavours to continue to perform in terms of this Agreement as soon as performance becomes possible. We may contact you to agree on alternative dates for delivery, but will not require you to accept delivery at an unreasonable time.
    4. You understand and agree that the goods as set out in the Schedule, are identified and described by style, make, model, kind, design or category ("Type"). This does not mean that specific goods are set aside for the duration of the lay-by agreement, but that we will deliver that Type to you after receipt of the full purchase price for the goods.
    5. 15.6.4 If, for reasons beyond our reasonable control, we are unable to deliver that Type to you, we will, at your option:-
    6. 15.6.4.1 supply you with an equivalent quantity of goods that are comparable or superior in description, design or quality; or
    7. 15.6.4.2 refund to you the amounts deposited with us for the goods, with interest in accordance with the Prescribed Rate of Interest Act 55 of 1975.
    8. 15.6.5 It is your responsibility to provide us with the correct delivery address prior to delivery of the goods.

15.7 TRANSFER OF RIGHTS

    1. 15.7.1 Unless our prior written consent has been obtained, you will not be entitled to cede, delegate, assign or transfer all or any part of your rights or obligations under this Agreement.
    2. 15.7.2 You hereby authorise us and agree that we may cede at any time any part or all of our rights under this Agreement or transfer any part or all of our rights or obligations (whether by way of delegation or assignment) under this Agreement to any third party. You further agree that it shall not be necessary for us to provide prior notification to you in the event of any such cession or transfer.

15.8 CONTACT DETAILS

    1. The following contact details are hereby disclosed:
    2. JD Lay-By Customer Care: 086 111 7775
    3. National Consumer Commission: 012 761 3000
    4. Consumer Goods and Services Ombud: 0860 000 272

15.9 ADDRESS FOR NOTICES AND LEGAL PROCESSES

    1. 15.9.1 You agree to accept any notice and legal processes under this Agreement at the address recorded in the Schedule. (This address is known in law as your domicilium citandi et executandi or domicile address).
    2. 15.9.2 We choose as our domicile address where you must deliver all notices and legal processes, the Lay-by Provider’s address as set out in the Retail Lay-by Schedule.
    3. 15.9.3 If you want to change the address at which you agree to accept notices and legal processes, then you must send us a notice in writing by registered post. The notice must:-
    4. 15.9.4 inform us that you are changing your address; and
    5. 15.9.5 set out the new address at which you agree to accept notices.
    6. 15.9.6 Any new address must be a physical address in the Republic of South Africa.
    7. 15.9.7 If we send a notice to you:-
    8. 15.9.7.1 by prepaid registered post to your address, we will treat it as if you have received it 7 (seven) days after posting; and
    9. 15.9.7.2 by hand, we will treat it as if you have received it on the date of delivery.
    10. When we treat a notice as if you have received it by a certain date, it means that we do not have to prove that you did receive it then. If you claim that you did not receive the notice by that date, then you will have to prove it.

15.10 GOVERNING LAW AND JURISDICTION

    1. 15.10.1 This Agreement is in all respects governed by the laws of the Republic of South Africa.
    2. 15.10.2 You agree that the supplier may bring legal proceedings against you relating to this Agreement in any Magistrate's Court that has jurisdiction, even if the amount of the claim may exceed the jurisdiction of that court. This does not prevent the supplier from bringing legal proceedings in a High Court that has jurisdiction.

15.11 GENERAL

    1. 15.11.1 We do not lose any of our rights under this Agreement if we do not insist immediately and in every instance on these rights. You may not use it as defense if we had a right which we did not enforce at the relevant time.
    2. 15.11.2 If any term or condition of this Agreement becomes unenforceable for any reason whatsoever, that term or condition is severable from and shall not affect the validity of any other term or condition in this Agreement.

Online Exclusive Offers Promotion

    1. These Terms of the Online Exclusive Offers (Promotion) together with the Russells Standard Terms and Conditions www.russells.co.zaset out the terms and conditions that will apply when you place an order through the Russells operated website only and you purchase goods advertised as part of this promotion. Please note that the terms and conditions that apply to this promotion differ on certain parts from the terms and conditions that apply to ordering other products. Such differences will be explained later in these Terms. If you are unable to understand, or have any questions about these Terms please contact Russells on 0800 110 775 Please note that these Terms are subject to change so review and save or print a copy of the current terms and conditions prior to each order that you submit.
    2. The Promotion is the sale of certain online only products as advertised on the specific product, for the advertised specific day, whereby the advertised goods will be sold at a discounted price for that specific day, and available for purchase online only.
    3. The Promotion starts at Russells online only on the advertised and advertised day at 08:00am and ends on the advertised and mentioned day at 00:00pm. No purchases will be accepted after midnight on the advertised and mentioned day.
    4. You will need to be logged into Russells website in order to use the promotion.

16.1 ORDER AND ACCEPTANCE:

    1. 16.1 Each order submitted, which includes the receipt of the full purchase price, constitutes an offer to purchase products. Orders are subject to Russells acceptance and may be refused at Russells discretion, for example in cases where:
    2. 16.1.1 orders cannot be processed due to an error in information you have provided;
    3. 16.1.2 there is an error on the website relating to the products that you have ordered, for example an error relating to the price or description of the product as displayed on the website; or
    4. 16.1.3 the products that you have ordered are no longer available through the website.
    5. 16.1.4 After Russells receives your order, you will receive an email confirming receipt of your order. If you do not receive an email, contact Russells before you try to place another order for the same product.
    6. 16.1.5 You will receive an email when your order is being dispatched confirming that your order has been accepted and is on its way to you.
    7. 16.1.6 You have any questions, comments or concerns regarding Russells order acceptance policy (agreement of sale), or if you consider that your order was rejected in error, please contact Russells on 0800 110 775.

16.2 PRODUCT AVAILABILITY :

    1. 16.2.1 Russells will have the right, at any time, to make changes to information about products displayed on the website, for example information about prices, description or the availability of products and Russells may do so without first giving you notice of the changes. Russells will not, however, make any changes to the price, availability or description of any product after an order has been accepted. Russells cannot guarantee the performance of any third party and shall not be liable for any act or default by a third party. Due to the stock quantity, each customer may not purchase more than 1 product using this Promotion.

16.3 CUSTOMER INITIATED ORDER CANCELLATIONS AND CHANGES :

    1. 16.3.1 You can make changes to or cancel your order at any time before your order has been processed. To make changes to your processed order, please contact Russells. If your order has already been dispatched, (you will be able to request a refund of the product please see Return Policy.

16.4 DELIVERY :

    1. 16.4.1 Any delivery dates provided to you in connection with your order are estimates. Although the aim is to provide you with as accurate estimates as possible, Russells cannot promise that they are accurate.
    2. 16.4.2 Product that is delivered to you will become your property at the time that you receive it provided that Incredible Connection has received full payment for the product. As soon as Russells has delivered the product to you, you will become responsible for it and for any loss or damage to it thereafter.
    3. 16.4.3 Please see the delivery policy for further details.

16.5 GENERAL :

    1. 16.5.1 Participants of this promotion agree that Russells will, subject to prevailing law, have no liability whatsoever for any injuries, losses, costs, damage or disappointment of any kind resulting in whole or in part, directly or indirectly from acceptance, misuse or use of the promotion, or from participation in this promotion.
    2. 16.5.2 If any provision or part of these rules is deemed void or otherwise unenforceable in law, then that provision or part shall be deemed excluded and the remainder of these rules shall remain in force.
    3. 16.5.3 Any violation of these rules will result in the immediate disqualification of the transgressing participant from the promotion.

Payment Methods.

Credit Card Payments:

    1. The website only accepts (3D Secure) South African bank issued Credit Card payments which include Visa and Master card. At the time of placing the order, the transaction details are presented to the bank for authorisation immediately. If bank's authorisation is not obtained, the order will be cancelled. Payment is not collected immediately it is a reserved for payment transaction. Only when the order is settle by Russells are the funds collected. Please note that Master Card Cheque and Debit Cards are not accepted.

3D Secure

          • We are proud to introduce a more secure online shopping experience for you! Registration with 3D Secure is required when shopping online with us as a 3D secure merchant and no username and password to remember anymore. You will now receive a One-Time-Password (OTP) that will only be valid for one transaction when shopping at a 3D Secure merchant, protecting your Credit Card against fraudulent online use. We all love the convenience of shopping online, but are concerned about the risks that may be involved. This is why we a deploy technology, such as 3D Secure, which has been designed to protect you while you shop.
          • For a further explanation of 3D Secure, please click on the following link [insert link]

Bank Deposits and Electronic Funds Transfer

    • Should you select to pay via a bank deposit or Electronic Fund Transfer: on completion of your order an instruction will be emailed to you regarding the method in which monies must be deposited in Russells account which is subject to the following Terms and conditions:
    • 1. the full amount must be paid as per your order request within 48hours of placing your order;
    • 2. your order will be cancelled should you fail to deposit/transfer the funds within 48hours of placing your order;
    • 3. for a direct deposit, the deposit must be in cash and in SA Rand only, ( no other currency will be accepted);
    • 4. No cheque deposits are accepted;
    • 5. your order number to be used in the reference section of the deposit slip or the electronic transfer, we will not be held liable for any delays should you fail to include these;
    • 6. please email a copy of your deposit slip/transfer to www.russells.co.za ;

EFT Pro:

          • On the successful completion of your EFT Pro you will receive an order confirmation email.
          • When paying using PayU EFT Pro, the communication between you and your bank occurs as it normally would when you conduct an EFT.
          • You will be redirected to the online banking login screen and will be prompted to login with your online banking credentials.
          • You will receive a one-time pin which you would need to enter to confirm payment.
          • The EFT must be in SA Rands (ZAR) only (no other currency will be accepted.). Russells cannot be held liable for any delays, cost associated to bank / admin charges and currency fluctuations.
          • PayU EFT Pro merely facilitates the transaction between you and your bank. PayU does not store any online banking login details.
          • Your delivery timeframe is dependent and will commence from the time and date of the successful EFT Pro confirmation.

Lay-By:

          • Should you wish to make your online purchase by way of lay-by, please select the lay-by option at the payment point;
          • Once the lay-by option has been selected, Russells will contact you via email with the applicable forms for completion;
          • All lay-by’s are subject to the following terms and conditions (insert link)

Mobicred

        • Mobicred is a simple and convenient online credit facility that allows you to shop on credit at www.russells.co.za and repay the amount in monthly instalments.
        • 1. Interest is charged at 20.75% per year. Please note the annual interest rate is subject to change
        • 2. As a revolving credit facility, Mobicred repayments are calculated as 10% of the account balance plus fees. These fees will be confirmed with you by Mobicred on opening your Mobicred account and could entail the following:
        • 3. Monthly service fee of R35 (ex VAT)
        • 4. Once off account initiation fee ranging from R100-R500 (ex VAT), depending on the facility granted
        • 5. Note that the monthly payment amount displayed is indicative only and based on 12 monthly instalments excluding any Mobicred fees.
        • 6. Please refer to www.mobicred.co.za/terms-and-conditions/ for Mobicred’s terms and conditions.
        • 7. By using mobicred as an online payment method, you agree to the following terms and conditions:
        • 8. Any queries relating to your mobicred account, debit order, statement or credit limit will be directed to mobicred using [email protected] or 08600 62733
        • 9. Sleepmasters is in no way obliged to assist, direct or manage any mobicredit concerns, issues or general information requests and no such requests will be entertained
        • 10. By applying for mobicred credit, you accepted all mobicred Terms and Conditions and no claim can be made against Sleepmasters in any mobicred credit related regard
        • 11. Mobicred returns and exchanges will be dealt with in the same way as any other product return. Please refer to our Returns Terms and Conditions
        • 12. You will not be refunded in cash for any mobicred transaction. Your credit limit with mobicred will be credited and affected a
        • 13. or the time limitation on the reflection of available funds, please refer to www.mobicred.co.za
        • 14. Sleepmasters cannot be held liable for the time it takes for your application to be approved and is in no way obligated to honor any promotional and or limited stock products should these be sold out after your application is approved.
        • 15. For limited stock promotions we recommend that if you are not an existing Mobicred user to please select a different payment meth

Delivery

        • Online Only Products can be delivered or you can “click and collect”. This means that you agree to collect the purchased products from your nearest Russells store. Once this option has been selected a Russells agent will contact you as to the stores availability.
        • The Delivery and the Click and Collect option only commences once the order has been verified and settled.
        • An order will only be settled once payment has been received and "Verified".
        • Deliveries are door to door and must be a physical address within the borders of South Africa and not a Post Box. We do not deliver to any postal addresses ie: deliver to a post box or to any post offices. Please ensure all delivery details, including the postal code, are accurate, as you will be liable for all additional handling and shipping charges as a result of such errors.
        • Deliveries are done between 8 am and 5 pm on weekdays and not on Weekends or public holidays. Deliveries will take place within 2 to 3 working days after the order has been verified and settled. All deliveries in rural areas will take up to 5 working days. Please contact the customer care on 0800 110 775 or [email protected] should you be uncertain as to your delivery time
        • All deliveries are done by the JD Group’s Supply Chain Services.
        • Proof of identity may be requested upon delivery.

Purchasing Televisions

        1. You will be required to produce a valid TV license and ID document when purchasing a TV online. You will also be required to email us an electronic copy on [email protected] of the TV license holder's South African Identity Book and TV license for verification, before we can conclude your order.
        2. You may purchase or renew your annual TV license either in our online In terms of the Broadcasting Act and Television License Regulations, license holders are required to take note of and/or comply with the following: Statutory obligations pertaining to a television license:
        3. A television license is valid only at the permanent address reflected on the license.
        4. A person purchasing a television set must be in possession of a valid (paid-up) TV license. A television set may not be purchased using someone else’s TV license.
        5. When taking out a domestic/household television license for the first time, a person is required to provide his/her personal particulars: surname, initials, ID number (a copy thereof, fixed address and contact details)
        6. When renewing a television license, a person is required to present an existing license, a copy thereof, or a renewal notice.
        7. A license holder must notify the SABC in writing, of a change of address within 30 days.
        8. A television license is not transferable from one license holder to another except between spouses or between unmarried “life partners” in a permanent relationship, on the death of a husband/wife or partner.
        9. A single domestic television license is required per household regardless of the number of TV sets, provided that all sets so licensed are used at a license holder’s residential premises only by members of his/her family.
        10. A separate domestic television license at the full annual tariff is required for a second or additional residential property (e.g., a holiday home) since a different physical address is involved.
        11. “family members of a television license holder” – defined as all persons who are permanently resident with the license holder; and are dependent on him, and are owed a legal duty of support by the license holder – are covered by a single TV license in his/her name. A person has to meet all three of these conditions to be covered by a household’s TV license. In practice, such domestic license covers a license holder and his/her immediate, dependent family members – in the case of a married couple, a husband/wife and his/her dependent, minor children. Adult (non-dependent) children or more distant relatives – such as adult children, parents/grandparents, brothers/sisters, uncles/aunts – or boarders or lodgers sharing a family’s home, are not defined as family members. They are separately liable for television sets in their possession and/or used by them. Business TV Licenses
        12. A business television license is required by businesses (including government departments) using TV sets in their business/commercial activities or on premises occupied for business purposes. Businesses pay per TV set in their possession.
        13. Once a year, the SABC has to be provided with an audited statement indicating the number of television sets and the period for which such sets were in their possession. Should an inspection reveal any irregularities in this regard, a business is liable for the additional TV license fees and fines.
        14. Russells will not refund you in the instance of a television licence cancellation request.
        15. For further information on television licences, please click on the following link [insert link] “terms” mean these terms of use, any specific terms, the privacy policy and any other terms, policies or notices agreed between you and Russells;
        16. “we” or “us” or “Russells” means Pepkor Trading (Pty) Ltd trading as Russells whichever one applies;
        17. “site” means www.Russells.co.za or the USSD string *120*2887#

Site Use

        1. As a user, Russells grants you a limited, non-transferable revocable license to access and use the site subject to the terms and conditions. Your license does not extend to the site’s source code or to the source code of any software or computer programme that forms part of the site.
        2. You may only use the site for personal use, limited to viewing the site, providing information to the site, downloading product information for your personal review from the site.
        3. You may only use the site if in terms of South African law you have the legal capacity to enter into an agreement.
        4. You may only link to the site by linking to the home page of the said site.

Restrictions

You may not:

        1. Provide any untrue or incorrect information to the site or Russells;
        2. Modify, copy, decompile or reverse engineer the site or use the site to make derivative copies;
        3. Lease, sell, assign or in any other way distribute the site or any information obtained from the site without the prior written consent of Russells;
        4. Use malicious search technology, including but not limited to spiders and crawlers;
        5. Frame any pages of the site;
        6. Deep link to any pages of the site in a way to suggest that you are the owner or license of any intellectual property in the site.
        7. Use the interactive sections of the site, for instance forums, clubs, surveys and e-mailing, to post any material which in Russells discretion is false, defamatory, inaccurate, abusive, vulgar, hateful, harassing, obscene, profane, sexually oriented, threatening, invasive of a person’s privacy, or otherwise violates any laws. Russells does not have editorial control over the submission of any content to the interactive sections of the site. You submit all information, including the publication of pictures and or articles, at your sole risk and responsibility. Russells is not responsible or liable for damages or other adverse consequences caused by the use of the submissions. Russells reserve the right to remove any material that it deems to be false, defamatory, inaccurate, abusive, vulgar, hateful, harassing, obscene, profane, sexually oriented, threatening, invasive of a person’s privacy, or otherwise violates any laws.

Disclaimer & Disclosures

        1. This clause is subject to applicable law.
        2. You use the site at your own risk.
        3. Russells publishes information on its sites as a convenience to its visitors for information purposes only.
        4. Russells provides the site “as is” and “as available” and to the extent permissible by law disclaims warranties including but not limited to warranty of title, merchantability, non-infringement, fitness for a particular purpose and that the sites are free from defects, uninterrupted and error free.
        5. While Russells attempts to provide accurate and timely information, Russells cannot guarantee this. Russells may correct and change the site if required.
        6. The Russells goods and services described on the site may not be available in all regions. Although Russells has made every effort to display the goods and their colours as accurately as possible, the displayed products and colours of the products will also depend upon your equipment and Russells cannot guarantee that your equipment will display an accurate representation of the actual goods or their colours.
        7. Where pricing on the site differs from the actual in-store pricing, the applicable price will be the lesser of the two prices, unless the lesser price is made in error and we have taken reasonable steps to rectify the error.
        8. Russells will not be liable for any other site provided by any third party.

Image Disclaimer

        1. Where products are displayed with compatible devices, these devices will not be included as part of the sales price unless specifically identified as part of a product bundle. In all other cases images are shown to display products within a lifestyle setting and do not include part of a sales proposal including any said devices or lifestyle additions. This clause is subject to applicable law.

Indemnity

        1. Subject to applicable law, you agree to indemnify, defend, and hold Russells harmless against any claim, or liability (including attorney’s fees) arising out of your use of the site.

Copyright and Intellectual Property Rights

        1. All materials published on Russells site is protected by copyright and owned or controlled by Russells or the party accredited as the producer of the content, software or other material. Nothing in these terms and conditions of use shall be construed as conferring by implication or otherwise, any license or right under this copyright, patent, trade mark, database right or other intellectual property or proprietary interest of Russells or any third party. All logos, names and trademarks, which appear on the sites are the intellectual property of Russells or are used by Russells under license. Russells will prosecute any violation of intellectual property rights to the fullest extent that the law permits. Reproduction of part or all of the contents in any form is prohibited other than strictly for individual use.

Confidentiality

        1. If you respond to Russells vie e-mail, surveys, forums, registration, or any other communication medium with any information, including but not limited to feedback, data, questions, comments or suggestions, but excluding your personal data, the information will not be deemed confidential. Russells will not have any obligation to keep such information confidential and will be free to reproduce, use, disclose and distribute the information to others without limitation. Russells will also be able to use any ideas, concepts, know-how or techniques contained in the information for any purpose, including but not limited to developing, manufacturing and marketing products, which incorporate or otherwise rely on the information. You consent to the aforesaid use of such information. By submitting information, you agree that Russells may publish the information, use it as part of its operations, and incorporate its concepts in Russells goods or for any other purposes, which Russells considers necessary, without liability. Russells will deal with your personal information in terms of the privacy policy.

Termination

        1. Russells may immediately terminate use of and access to the site if you breach the terms. This will be without prejudice to any other remedies and rights that we may have in terms of the law, including but not limited to claims for specific performance and damages.

Consumer Duties

        1. You must ensure that the goods are fit for the purpose for which you want to buy it before you take delivery of the goods. You must ensure before delivery, that the goods listed on the till slip correspond in description, price and quantity with the goods purchased. You must adhere to the user/manufacturer’s instructions. You must keep proof of any repairs conducted and proof of purchase on all returned goods.

Privacy Policy

            1. 29.1.1 Russells respects your privacy and will handle your personal information with care. The privacy policy forms part of the website terms and sets forth the way Russells will collect, use, process, secure, retain and disclose your personal information. By visiting, accessing or using the website you agree to the terms, which include this privacy policy. In order to use certain services you may be required to provide your personal information. Russells reserves the right to amend the privacy policy from time to time. Russells will post the revised policy on the website. Each time you visit, access or use the website, you agree to the privacy policy posted on the website at the time.
            2. 29.1.2 If you do not agree with anything in this policy, then you may not order any of our goods or order, register for, or use any of our services.

29.2 DEFINITIONS

          1. Words defined in the website terms of use will have the same meaning in the privacy policy. In the privacy policy:
          2. 29.2.1 Direct marketing” means any direct communication between Russells and you for the purpose of goods and service information, marketing goods or services, customer profile building and personal customer care;
          3. 29.2.2 Information” means any information, including personal information that you provide to Russells;
          4. 29.2.3 Interactive sections” means all sections of the website which allow you to communicate via the website with other visitors of the website or with Russells, including but not limited to forums, clubs and e-mails;
          5. 29.2.4 "personal information" means information relating to an identifiable, living, natural person, and where its applicable, an identifiable, existing juristic person, including, but not limited to:
          6. 29.2.4.1 Information relating to race, gender, sex, pregnancy, marital status, national, ethnic or social origin, colour, sexual orientation, age, physical or mental health, well-being, disability, religion, conscience, belief, culture, language and birth of the person
          7. 29.2.4.2 information relating to the education or the medical, financial, criminal or employment history of the person;
          8. 29.2.4.3. any identifying number, symbol, e-mail address, physical address, telephone number, location information, online identifier or other particular assignment to the person;
          9. 29.2.4.4. the biometric information of the person;
          10. 29.2.4.5. the personal opinions, views or preferences of the person
          11. 29.2.4.6. correspondence sent by the person that is implicitly or explicitly of a private or confidential nature or further correspondence that would reveal the contents of the original correspondence;
          12. 29.2.4.7. the views or opinions of another individual about the person; and
          13. 29.2.4.8. the name of the person if it appears with other personal information relating to the person or if the disclosure of the name itself would reveal information about that person
          14. Russells passively collects (i.e. without the user actively providing information) personal information from your browser, including an IP address, cookie information, and the page requested.
          15. 29.2.5. “we” or “us” or “Russells” means Pepkor Trading (Pty) Ltd trading as Russells. Russells is part of a group of brands that all trade under Pepkor Trading. When you share your information with one of our brands, you may be sharing it with one of the other brands. “website” means www.russells.co.za;
          16. 2.6. “social media” means any social media platform, including, but not limited to Facebook, Twitter, YouTube and Pinterest.
          17. 2.7."you” or “user” means any person who accesses or uses the website.

29.3 COLLECTION OF PERSONAL INFORMATION

          1. 3.1. We collect certain information: when you make use of our services, necessary to provide the service to you; from your web browser; from cookies we may send to your computer and from web beacons on our website to track how you use our website and to try and give you a personalised experience; and optional information, that you provide when you upload or download content from our website or when you enter competitions, take advantage of promotions, respond to surveys or register and subscribe for certain additional services.

29.4. ACTIVE COLLECTION OF PERSONAL INFORMATION

            1. 4.1. When you order any goods or services from us, you will be asked to provide us with additional information on a voluntary basis (goods or services information)
            2. 4.2. You may also provide additional information to us on a voluntary basis (optional information). This includes content or products that you decide to upload or download from our website or when you enter competitions, take advantage of promotions, respond to surveys, order certain additional goods or services, or otherwise use the optional features and functionality of the website.
            3. 4.3. In these situations, Russells will ask the user for particular information, and inform the user at each information point what information is mandatory and what information is optional, specifically in the instances of ordering any goods or services from us.

4.4. BY PROVIDING US WITH ANY GOODS, SERVICES OR OPTIONAL INFORMATION YOU ARE CONSENTING TO US TO COLLECT YOUR PERSONAL INFORMATION IN ACCORDANCE WITH THE LAW AND IN THE MANNER DESCRIBED BELOW.

          1. 4.5. You agree that Russells may collect, use and store your personal information to:
          2. 4.5.1. establish and verify your identity;
          3. 4.5.2. maintain and update Russells’s customer, or potential customer databases;
          4. 4.5.3. greet you when you access the website;
          5. 4.5.4. send you direct marketing material from which you will be able to opt out or unsubscribe;
          6. 4.5.5. provide you with value added services like specialized services and knowledgeable staff, free advice, technical call centre, peace of mind supplier backed warranties as well as special corporate deals;
          7. 4.5.6. send you messages about the website, your account, the goods and services we offer;
          8. 4.5.7. communicate with you in general;
          9. 4.5.8. customize the website to users' preferences;
          10. 4.5.9. inform you of facts relating to your website access and use;
          11. 4.5.10. improve the content of the website or any of our services; installation, guarantee, extended warranties, customer care and product reviews;
          12. 4.5.11. inform you about Russells’s goods and services, including information particularly aimed at a specific user;
          13. 4.5.12. inform you about competitions, promotions and special offers from Russells;
          14. 4.5.13. do marketing and product research for Russells;
          15. 4.5.14. provide you with targeted advertising when you access the website.

29.5. PASSIVE COLLECTION OF PERSONAL INFORMATION

            1. 5.1. Russells passively collects (i.e. without the user actively providing the information) information from your browser, including an IP address, browsing habits, click patterns, version of software installed, system type, screen resolutions, colour capabilities, plug-ins, language settings, cookie information, and the page requested.
            2. 5.2. A cookie is an alphanumeric identifier which Russells’s computer system transfers to your hard drive through your web browser when you visit the website. It enables our system to recognize you when you visit the website again and to improve our service to you. It also enables us to diagnose problems with our server, to report and aggregate information, to determine the fastest route for your computer to use in connecting with the website, and how to better administer and improve the website. It also enables us to compile aggregate information about your website access and use.
            3. 5.3. We can use this information to enhance the content of the website and to make it more user-friendly.
            4. 5.4. Please note that you may disable the use of cookies by configuring your browser accordingly.
            5. 5.5. You consent to the passive collection, use and storage of user's information

29.6. DISCLOSURE / SHARING

          1. 6.1. You agree that Russells may disclose, if needed, your personal information to:
          2. 6.1.1. Russells's affiliates;
          3. 6.1.2. Employees or third parties contracted or employed by Russells to provide services for or to Russells, including for example, website hosting and development, joint content and services; customer support, technical support, financial services like credit or other payment processing, delivery services, to guide decisions about our products, services and communications (they will only use this information to send you marketing communications if you have requested their goods or services); and other support services. These companies require access to users' personal information to perform their functions and not for any other purposes and Russells will take all reasonable steps to enter into confidentiality and non-disclosure agreements with the relevant service providers;
          4. 6.1.3. Any third party to investigate or resolve complaints, including abuse complaints;
          5. 6.1.4. Credit bureaus to report account information, as permitted by law;
          6. 6.1.5. Banking partners as required by credit card association rules for inclusion on their list of terminated merchants (in the event that you utilise the services to receive payments and you meet their criteria).
          7. 6.1.6. Any third party who acquires all, or substantially all, of the assets or shares in Russells, any of Russells's affiliates, and/or the Russells website, whether by sale, merger, acquisition or otherwise. We will disclose the transfer on the website;
          8. 6.1.7. Governmental agencies, exchanges and other regulatory or self-regulatory bodies if Russells is required to do so by law or if Russells believes that this is necessary to:
          9. 6.1.7.1. comply with the law or with any legal process;
          10. 6.1.7.2. protect and defend the rights, property or safety of Russells, its affiliates or their customers;
          11. 6.1.7.3. prevent or deal with fraud or the abuse, misuse or unauthorized use of the website;
          12. 6.1.7.4. protect the rights, property or safety of members of the public (if you provide false or deceptive information about yourself or misrepresent yourself as being someone else, Russells will proactively disclose this information to the appropriate regulatory bodies and commercial entities).
          13. 6.2. You agree that Russells may use your personal information to compile profiles for statistical purposes and may trade with these profiles and statistical data, provided that the third party will not be able to link the profiles or statistical data to the user.

29.7. SELLING

          1. 7.1. We will not sell or distribute your personal information unless as specifically stated in this policy. No personal information will be disclosed to anyone except as provided in this privacy policy.

29.8. MONITORING

          1. 8.1. Russells may monitor, intercept, read, block, or delete communication over its information systems.

29.9. SECURITY

          1. 9.1. Russells takes reasonable steps to put in place and maintain electronic procedures and systems with reference to accepted technological standards to secure all information under its control.
          2. 9.2. Our hosting company will host our website in a secure environment that uses a firewall and other advanced security measures to prevent interference or access from outside intruders. We authorise access to personal information only for those employees who require it to fulfil their job responsibilities.

29.10. ACCURATE AND UP TO DATE

          1. 10.1. We will try to keep the personal information we collect as accurate, complete and up to date as is necessary for the purposes explicitly defined in this policy. From time to time we may request you to update your personal information on the website. You are able to review or update any personal information that we hold on you by accessing your account online, by emailing us, or by phoning us. Please note that in order to better protect you and safeguard your personal information, we take steps to verify your identity before granting you access to your account or making any corrections to your personal information.
          2. 10.2. You may update or correct your personal information to ensure it is accurate, current, and complete, by e-mailing Russells Head office at [email protected] .
          3. 10.3. Russells will take reasonable steps to correct or update such information as soon as possible.
          4. 10.4. You may choose to correct or update the personal information you have submitted to us, by clicking the relevant menu in any of the pages on our website.

29.11. RENTENTION OF PERSONAL INFORMATION

          1. 11.1. We will only retain your personal information for as long as it is necessary to fulfil the purposes explicitly set out in this policy, unless:
          2. 11.1.1. retention of the record is required or authorised by law; or
          3. 11.1.2. you have consented to the retention of the record. During the period of retention, we will continue to abide by our non-disclosure obligations and will not share or sell your personal information.

29.12. TRANSFER OF PERSONAL INFORMATION OUTSIDE OF SOUTH AFRICA

          1. 12.1.We may transmit or transfer personal information outside South Africa to a foreign country. Personal information may be stored on servers located outside South Africa in a foreign country whose laws protecting personal information may not be as stringent as the laws in South Africa. You consent to us processing your personal information in a foreign country whose laws regarding processing of personal information may be less stringent.

29.13. USERNAMES AND PASSWORDS

          1. 13.1. You acknowledge that Internet communications and transactions are not 100% secure or error free. In particular, information may not be secure in transit from the user to the website.
          2. 13.2. Moreover, where the user provides particularly sensitive personal information like passwords, ID numbers, or other special access features on this site, it is the user's responsibility to maintain the confidentiality of it and to safeguard them.

29.14. CHILDREN

          1. 14.1. The website is not targeted at children under the age of EIGHTEEN and Russells will not knowingly collect information from users in this age group
          2. 14.2. We encourage parents to talk to their children about the use of the Internet and information they disclose to websites

29.15. UNAUTHORIZED USE

            1. 15.1. Unauthorized use of information systems may be a violation of the law, including the Electronic Communications and transactions Act 25 of 2002 and the agreement between you and Russells. A violation may result in civil and criminal penalties.

29.16. QUERIES AND COMPLAINTS

            • 16.1. If you have any queries or complaints concerning this privacy policy and its application, you may contact the compliance officer at [email protected]

29.17.RESOLUTION OF DISPUTES

    • 17.1.If a dispute between Russells and a user concerning the interpretation or application of this privacy policy remains unresolved, and the user wants to pursue the dispute, the user must refer the dispute to arbitration in terms of the expedited rules of the Arbitration Foundation of South Africa.
    • 17.2. The arbitration proceedings must be conducted in Johannesburg in English.
    • 17.3. The arbitration ruling will be final and the unsuccessful party will pay the costs of the successful party on an attorney and own client scale.

External Social Media Policy

Introduction

        1. We operate various social media communities on various social media services and are glad to have you as a community member. We encourage you to publish content and interact with us and other community members through our communities.

Communities

        1. This policy applies to your conduct on any of our communities on any social media service. Social media is a broad term that covers any existing or future digital tool or other kind of technology that allows one person to publish the same message to many people in a public or semi-public forum at the same time using the Internet or a similar communications network.

Not our views

        1. We’re always glad to hear from you and encourage you to engage through our social media communities, but what you and other community members publish on our social media communities do not necessarily reflect our views. In fact, the views you and other community members express are yours or theirs alone and not ours.

Response times

      1. We will do our best to reply to anything that you publish to our social media communities or send directly to us through social media within a reasonable time, but there may be times when we take longer to reply to you. We generally moderate our social media communities from 08h00 to 17h00 on weekdays other than public holidays. We also generally have reduced hours for replying to anything published after hours, on the weekend, or on public holidays. We may also sometimes only reply to these on the next available working day. However, we are not liable for responding within an unreasonable time or failing to respond to you at all.

No endorsement

        • We appreciate it when you post content to our social media communities and we may acknowledge it with a ‘like’, ‘retweet’, ‘favourite’, or other way of acknowledging it depending on the particular social media service you published it on. But, the mere fact that we acknowledge something you publish does not mean that we endorse it in any way. We only endorse something if we explicitly say that we do in writing.

Prohibited conduct

        • We believe in freedom of speech and we encourage you to conduct yourself as you please (within reason) on our social media communities, provided that it doesn’t amount to abuse. You’re allowed to respectfully disagree with someone, but you’re not allowed to attack them personally. You may not engage in any of the following prohibited conduct:
        • discrimination,which means treating someone in a certain way based on prejudice – like racism, homophobia, bigotry, or other kinds of prejudice.
        • hate speech, which means attacking someone based on their attributes – like their gender, ethnicity, religion, race, disability, or sexual orientation;
        • harassment, which means harming someone or threatening to harm them – like bullying, intimidation, or stalking; or
        • trolling, which means a specific way of harassing someone online by intentionally sowing discord, starting arguments, or publishing objectionable content.

Prohibited content

        • We look forward to having your content on our social media communities and want you to feel empowered to publish anything within reason. But, you may not publish any prohibited content including:
        • illegal contentthat is prohibited by law – like child pornography, pirated content, or content that otherwise infringes someone else’s copyright or other rights;
        • harmful contentthat could cause harm to someone – like defamatory comments, fraudulent claims, or untrue statements
        • offensive contentthat could reasonably offend someone – like pornography, obscenities, or anything intended to shock someone; or
        • impermissible content– contrary to any codes or standards that we subscribe to and make you aware of Competitions
        • We run promotional competitions through social media from time to time. These promotional competitions are regulated by rules that determine what entries we accept, how we randomly select winners, and how the competition is monitored by auditors or other monitoring parties. The law requires us to have these rules and to appoint an external party to oversee that the competition is conducted fairly and according to the rules. A copy of the rules is available to you on request if you are an entrant or available on our websites. You may not engage in any of the following prohibited conduct:
      • unjustified outcries, which means strong expressions of public disapproval or anger based on false assumptions – like “The competition was rigged!” (our competitions are run strictly in accordance with the law and any baseless claim to the contrary is defamation against us);
      • discriminatory objections,which means negative comments about the competition or its results based on attributes of the individual entrants or winners, including their gender, ethnicity, religion, race, disability, or sexual orientation – like “I can’t believe only [insert attribute here] people won!” or “Not even a single [insert attribute here] person won!” (anyone is allowed to enter our competitions and winners are randomly chosen by computer software under the supervision of an external party – no one has any control over who wins or who does not and there may be multiple winners with a single attribute and none with yours); and
      • prohibited discussions,which means certain aspects of promotional competitions that we are not allowed to talk to you about in terms of our promotional competition rules, like the personal details of the winners.
      • We also advise you not to share personal information on any public platform. Rather send us a private inbox message to keep your personal details safe.

Report

        • Unfortunately, other community members may not abide by this policy and you may have to report them to us. You should not feel bad about reporting your fellow community members if you have a legitimate reason to think that they have breached this policy, particularly if they have done something to negatively affect you. However, you should not report anyone lightly. Any use of our reporting facility to censor discussion may itself be regarded as a breach of this policy.

Moderation

        • Each social media community has features that allow us to edit or completely remove published content under certain circumstances. We value your contributions to our communities and will never use these features to edit or remove content you publish unnecessarily. But, as the moderator of our social media communities we are responsible for overseeing their content. We have complete discretion to edit or remove anything you publish on our social media communities that we think is inconsistent with this policy without notice to you. We may also impose filters on our social media communities depending on the features of the relevant social media service that prevent you and other community members from posting content containing certain keywords in the first place. We may moderate any of the following things as described above among others:
        • anything that is not relevant to a social media community or the conversation in question;
        • anything that results from prohibited conduct, including discrimination, hate speech, harassment, or trolling;
        • prohibited content, including content that is illegal, harmful, offensive, or impermissible; or
        • prohibited promotional competition related content, including unjustified outcries, discriminatory objections, or prohibited discussions

Queries and reinstatement

        • If we have removed anything that you have published, you may ask us for reasons why it was removed. We will do our best to inform you of the reason for removal, but are not required to do so. We also need not tell any other community members why we have decided to remove your content. Unfortunately, there may be times when we cannot give detailed legal reasons for why we have decided to remove anything you publish. We will only reinstate your removed content if we have a compelling reasons to do so.

Recourse

        • There may come a time when you or another community member breaches this policy in a way that calls for action from our side. We have absolute discretion to take action if we deem you to have breached this policy and may take recourse against you in the form of a suspension or a ban.

1. Suspension

        • We may suspend your right to participate in any of our social media communities if you do not comply with this policy, which means that you will not be able to access it for a period of time. Some social media services do not allow the temporary suspension of community members, in which case we may ban you instead.

2. Bans

        • We may ban you from any of our social media communities outright under extreme circumstances, which mean that you will not be able to access it for the foreseeable future.

3. Other accounts

        • We may also ban or suspend any other social media accounts that we suspect you to be operating through after we have taken recourse against you through your initial account.

4. Appeals

        • If we have suspended or banned you, you may appeal to us to reinstate your access to a social media community. We will provide you with steps to take to ask to be reinstated by email if we decide to suspend or ban you so that the process is as just and equitable as possible.

Third-party links

        • Links on our social media communities may lead you to third-party websites. Third-parties other than us control these websites. We are not responsible for the content on those sites.

Credit Terms and Conditions

        1. Monthly instalment and total credit price shown include interest as shown, Basic insurance, Initiation fee, Service Fee and VAT. Delivery charges, deposit, Comprehensive insurance and extended warranties are excluded. Credit and “No deposit” remain subject to credit approval, an affordability assessment as required by the National Credit Act and a debit order where relevant. INTEREST RATE, DEPOSIT, INSTALMENT AND CREDIT PRICE MAY VARY BY CREDIT PROFILE AND TERM LOAN. Minimum Application Requirements: ID Book, latest payslip, 3 months bank statements, monthly expense details and a copy of your Credit Life Insurance (if you have your own policy) is required when taking up a personal loan. If you do not have your own Credit Life insurance, you will be required to take out a policy with us before the loan amount can be approved. Connect Financial Solutions (Pty) Ltd (Reg no.: 2018/431596/07) an authorised Financial Service provider and a registered Credit Provider (NCRCP11158) trading as Russells

Quick ON-LINE Credit App Terms and Conditions

General

        1. By clicking on the tick-box provided, you acknowledge that you have read and understood the use of website as well as quick online credit app T&Cs and agree to be bound by them.
        2. These T&Cs must be read together with our website Terms of Use, a copy of which can be found at www.russells.co.za or may be requested from us by email or calling our Call Centre. By using our website, you automatically agree to be bound by our Terms of Use, which is incorporated herein by reference, as if each provision was specifically stated below.
        3. No indulgence or extension of time which either you or us may grant to the other will constitute a waiver of or, whether by estoppel or otherwise, limit any of the existing or future rights of the grantor in terms hereof, save in the event or to the extent that the grantor has signed a written document expressly waiving or limiting such rights.
        4. We shall be entitled to cede, assign and delegate all or any of its rights and obligations in terms of these T&Cs without notice to you.
        5. All provisions of these T&Cs are, notwithstanding the manner in which they have been grouped together or linked grammatically, severable from each other. Any provision of these T&Cs which is or becomes unenforceable, whether due to voidness, invalidity, illegality, unlawfulness or for any reason whatever, shall, only to the extent that it is so unenforceable, be treated as not having been written and the remaining provisions of these T&Cs shall remain in full force and effect.

Quick Online Credit App

        1. By completing and submitting a quick online credit app, you:
        2. confirm that you have read and understand these terms and conditions, the meaning and that the quick online credit app is subject to a full credit application T&Cs which includes an affordability assessment as required by the National Credit Act (NCA);
        3. confirm that you are the person whose details you have given to us as the applicant in the quick online credit app;
        4. confirm all information that you provide us is truthful, complete, accurate and correct. You must immediately notify us if any of your information changes;
        5. confirm you are capable and have the capacity to apply for credit and to enter into a credit agreement with us (i. e: is mentally sound and not under the influence of alcohol or drugs, above the age of 18, obtained written consent from my spouse/civil partner);
        6. consent to further processing of your personal information for purposes relating to the quick online credit check including any Credit Bureau and other agencies, as permitted by law,
        7. Once you receive confirmation that you qualify for credit, confirmation of which you will receive by way of email and/or sms you are required to visit your preferred Russells
        8. store, quote your ID number and complete a full credit application. Minimum Application Requirements include:
        9. ID Book; or Official Residential Permit for non-RSA nationals;
        10. Latest payslip;
        11. Three (3) months bank statements;
        12. Monthly expense details and your household content insurance and/or Credit Life policy documents.
        13. These requirements are dependent on your employment status and risk profile. INTEREST RATE, DEPOSIT, INSTALMENT AND CREDIT PRICE MAY VARY BY CREDIT PROFILE AND LOAN TERM.
        14. The offer is subject to the verification of the identification of the applicant and applicant being above the age of 18, who is in possession of a valid identity document or passport.
        15. Your quick online credit app offer will only be valid for 7 (seven) days from the date you receive confirmation that you qualify for credit via email and/or sms, provided you supply the same information at the time of the in-store application.
        16. Disclosures and consent
        17. Connect Financial Solutions (Pty) Ltd (Reg no.: 2018/431596/07) an authorised Financial Service provider and a registered Credit Provider (NCRCP11158) trading as Russells
        18. You consent to and agree that Pepkor Trading (Pty) Ltd to access any of your personal information required from any Credit Bureau and other agencies, as permitted by law, to:
        19. make enquiries to obtain or confirm your credit profile and repayment behavior;
        20. to supply and/or submit any information about you or provided to us by you;
        21. seek, verify and receive information from any credit bureau or third party (with whom you have financial relations at any time) when assessing your quick online credit app or your creditworthiness,
        22. to disclose the above information as required in law;
        23. to retain records of the consumer's personal and credit information in any database in accordance with the provisions of the NCA. You acknowledge and understand that a credit bureau will provide us with credit profile information and possibly a credit score reflecting your creditworthiness. We cannot be held responsible for any loss that you may suffer or damage that you may incur caused by any credit bureaus or agency.
        24. Privacy & information security policy
        25. You agree to keep your information safe and to not disclose it to any unauthorized third party. You further agree that we cannot be held liable for any damages or loss sustained by you as a result such information becoming known to third parties, whether through your actions or through fraud, malware or phishing.
        26. We reserve the right to suspend any account that we believe may have been compromised accordingly.
        27. You must notify us immediately if you believe that your information has been processed without your permission. You can contact us on our call Centre number or e-mail us as per details below.

Law

        1. This quick online credit app is governed by the laws of the Republic of South Africa, irrespective of whether or not you are South African or are accessing our website outside of the Republic of South Africa.
        2. In terms of the Electronic Communications and Transactions Act of 2002, as amended, (“ECTA”) these T&Cs are binding and legally enforceable against you.

Quick Online Credit App.

        1. You have the right to resolve any dispute that may arise between us by way of alternative dispute resolution, or to file a complaint with the National Credit Regulator, or to make an application to the Tribunal as per details below

Contact Details

        1. The following contact details are hereby disclosed:
        2. Customer Care: 010 211 1120
        3. Credit Ombudsman: 086 1662 837
        4. National Credit Regulator: 086 062 7627
        5. Credit Bureau: 086 1128 364
        6. Amendment of these T&Cs
        7. Subject to the provisions of the National Credit Act, we may, from time to time, update or change these T&Cs. We recommend that you read these T&Cs every time you access and use our website. Amended T&Cs will bear a different version number on the footer of each page of these T&Cs and will supersede and replace any previous T&Cs.

Promotional Offer

        1. These are the standard terms and conditions for promotional offers conducted or promoted by or in association with Russells. Each promotional offer conducted or promoted is subject to these terms and conditions and the rules, promotional material or adverts (“rules”) pertaining to the specific promotional offer.
        2. Your Participation in the promotional offer; and or/
        3. Fulfillment of the conditions pertaining to a promotional offer; constitutes your binding acceptance of these terms and conditions on behalf of yourself and any other person with whom you may share a prize, reward, gift, free goods or services, price reduction or concession, enhancement of quantity or quality of goods or services or other discounted or free thing being offered (“prize”), in the event that you obtain a prize which is for you and one or more additional persons (“your partner”)
        4. The promotional offer is not open to :
        5. Directors, members, partners, agents, employees, consultants of Russells and/or any affiliated companies, agencies, associates, partner and or/any suppliers of goods or services in connection with a competition; and;
        6. The spouse, life partner, business partner or associate, or the natural or adopted parent, child, or sibling, of any of the persons specified in 17.1.3 (1) above.
        7. Entrance criteria or conditions are set out in the rules of each promotional offer.
        8. The judges' decision is final and no further correspondence will be entered into.
        9. Russells and its affiliates are not responsible for any entries which are not received by Russells, its affiliates and promoters, whether timeously or at all, regardless of the cause thereof. Without limitation, Russells or its affiliates are not responsible for any problems or technical malfunction of any telephone network or lines, computer online systems, servers, or providers, computer hardware or software failure or malfunction, traffic congestion (whether physical, or the internet, telephone lines or at any service provider, website or other device or medium), or any combination thereof, or any other technical or other problems.
        10. It is your responsibility, as a participant, to ensure that any information, which you provide in respect of this promotional offer, is accurate, complete and up to date.
        11. It is your responsibility, as a participant, to ensure that any information, which you provide in respect of this promotional offer, is accurate, complete and up to date.
        12. Russells does not make any representations or give any warranties, whether expressly or implicitly, as to a prize, and in particular, but without limitation, makes no representation and gives no warranty that a prize, or any aspect thereof, will:
        13. Meet your, or, if applicable your partners, requirements, preferences, standards or expectations; or:
        14. Be satisfactory and punctual.
        15. Prizes are not transferable and may not be deferred, changed or exchanged for any other item.
        16. You may not obtain a prize if it is unlawful for us to supply such a prize to you. If you do qualify to receive such a prize, you will forfeit it.
        17. You must possess whatever documents and permissions that may be required in order to take part in the promotional offer or claim a prize, in the event that you win. Such documents or permissions, if any, shall be contained in the rules of the specific promotional
        18. Should you be a participant to whom a prize is due, you consent to Russells or its authorized agents taking, capturing, recording and/or using your name, voice, photographic images or video images for the purpose of marketing and publicity campaigns.
        19. Should you cancel any deal, which is precondition of this promotional offer, you agree to return the full value of the coupon, which has been offered by Russells and accepted by you. Failure to return the coupon will result in the full value of the coupon being set-off against your refundable amount.
        20. Russells and its affiliates will not be responsible, and disclaim all liability, for any loss, liability, injury, expense or damage (whether direct, indirect, incidental, punitive or consequential) of any nature, whether arising from negligence or any other cause, which is suffered by your participation in the promotional offer or the acceptance and/or use by you, or your partner (if applicable), of any prize, or by any action taken by us or any of our affiliates in accordance with the terms and conditions.
        21. For purposes hereof, “affiliate” means Russells partners, promoters, co-promoters and sponsors of this promotional offer, its subsidiaries, the subsidiaries of Russells subsidiaries and respective holding companies, the subsidiaries of such holding companies, and the directors, officers, employees, agents and representatives of all those listed herein.
        22. These terms and conditions will be construed, interpreted and enforced in accordance with the applicable laws of the Republic of South Africa.
        23. Russells reserves the right to amend these Standard Terms and Conditions for promotional Offers at any time and will publish same on our website or make same available to subscribers on request.

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Warranties and Returns

        1. Subject to these terms, all goods carry an implied warranty in accordance with the Consumer Protection Act 68 of 2008 (CPA) which gives the consumer the right to return the unsafe and defective goods in terms of section 20 read together with section 56 of the CPA. Our goods also carry a manufacturers’ warranty where applicable, which will run concurrently with any warranty in terms of the law.
        2. The implied warranty on goods supplied places an obligation on Russells to accept the return of unsafe or defective goods within six months of delivery, in the event of the goods not complying with requirements and standards contemplated in section 55 of the CPA. Furthermore, the consumer has a right to return goods to Russells if:
        3. A consumer finds within 10 days that the goods are unsuitable for a particular purpose for which the consumer has expressed intention to use the goods as contemplated in s55(3);
        4. The consumer did not have a chance to examine the goods and rejected delivery of the goods for any reasons contemplated in section 19(5); and
        5. The consumer has refused delivery of any of those goods, because they were mixed with items that were not ordered, as contemplated in section 19(8).
        6. Under no circumstances will we accept returned goods where the consumer has been afforded the opportunity to inspect the goods prior to the purchase and subsequently changed his/her mind about the goods, the goods have been damaged due to the consumer’s negligence, the goods have been disassembled, permanently installed, physically altered, used or installed contrary to our manufacturer’s instructions and/or have been subjected to misuse or abuse. We sell goods for domestic purposes only and for the purpose for which they were manufactured. Normal wear and tear will also be excluded. If you want to return alleged defective goods in terms of a warranty, we or the manufacturer will assess the goods to determine the reason for the defect in the goods. We will consider and deal with all other returns in terms of applicable law, the manufacturer’s warranty or terms of the extended warranty. All refunds are less any charges permissible in terms of the law. If you are entitled in law to return goods to us for any reason, the law in certain instances allows us to charge you for the use of the goods and to get the goods fit for restocking. Due to the nature of the goods and/or copyright restrictions, you cannot return computer and gaming software, speakers, CDs, DVDs and Blu-ray discs unless it is found that the goods were defective at the time of purchase. As a valued customer, we shall at all times endeavor to provide you with the best customer service and ensure that all your rights in terms of the Consumer Protection Act are protected.

Ensure your account is up to date and win

        1. This is a promotional offer (“Promotion”) as defined in the Consumer Protection Act no 68 of 2008 (CPA), as amended from time to time. This Offer is subject to National Credit Act no 34 of 2005 and Regulations (NCA) and to the participant’s acceptance of the Terms and Conditions (Ts & Cs) set out herein.
        2. The participant acknowledges that the participant has read and understand these Ts & Cs. These Ts & Cs will govern the Promotion from any Russells within RSA (the “Company”) or any Company to whom the Company has ceded the rights and obligations.

Promotion Period:

        1. This promotion is promoted by the Company, a division of the Pepkor Trading (Proprietary) Limited, an authorised Financial Services Provider (FSP 3247) duly authorised to act on behalf of Century Capital (Pty) Ltd a registered Credit Provider (NCRCP 74).

Promotion Period:

        1. The Promotion will run from 18 June 2018 to 30 June 2018 (23h59) (“the Promotion Period”).
        2. The Company reserves the right, in its sole discretion and to the extent permitted by law, to amend these Ts & Cs, at any time.
        3. The Promotion is not transferrable nor convertible into cash nor substituted in any manner expect as permitted by law.

How to qualify:

The participant must have:

        1. A valid Russells account, in participant’s capacity.
        2. Received an invitation, from the Company to the participant and to enter into this Promotion.
        3. Note that these Ts & Cs do not replace the Ts & Cs of the Credit Agreement.
        4. Pay the required instalment amount as requested.
        5. Made the required payment to the Company and the Company must have received payment on or before the 30 June 2018 by 23h59.
        6. Qualifying participant will automatically be entered into the Promotion.
        7. Promotion is not redeemable in conjunction with any other promotions by the Company.
        8. The winner consent to his/her name made public at the discretion of the Company.
        9. These Ts & Cs do not replace the Ts & Cs of the credit agreement.
        10. Promotion limited to one valid Russells account per participant

The Promotion:

        1. The draw date shall be the 9th July 2018 and an independent auditor will observe the draw.
        2. The winner will be notified by SMS or a telephone call by 13th of July 2018.
        3. By the end of the following calander month the outstanding balance will be settled against the winner's account.
        4. The participant may need to produce proof of identification (identity document, passport, driver’s license or valid work permit) on the award date.
        5. The Company will not be liable for the technical failures relating to this Promotion that may result in an entry not being successfully submitted.
        6. This Promotion is applicable to South Africa only and open to all South African Residents above the age of 18, who are in possession of a valid identity document, passport or valid work permit. Employees, agents or consultants of or any other person who directly or indirectly controls or is controlled by the Company in respect of this Offer or the spouses, life partners or immediate family members cannot participate in the Promotion.
        7. If the Company has not strictly enforced these Ts & Cs, the participant may not assume Ts & Cs been waived or altered by the Company. These Ts & Cs will still apply and the Company has right to enforce any of these Ts & Cs. Errors and omission may be accepted at the Promoter’s discretion.

Womans Day Competition

        • This competition is promoted by Russells a brand of Pepkor Trading (Pty) Ltd (Reg. No. 1958/003362/07) (“the Promoter”)..
        • This competition shall be conducted in accordance with the provisions of section 36 read with Regulation 11 of the Consumer Protection Act No. 68 of 2008.

Competition Period:

        1. The competition runs from 1st to 9th August 2018, both dates inclusive. No entries will be accepted after midnight on 9th August 2018.

Who Can Enter:

        • You are entitled to participate in this competition if you are a natural person 18 years or older, who is either a South African citizen or carries a valid work permit. The Promoter reserves the right, at any time, to verify the validity of participants (including but not limited to a participant’s identity, and age) and to reject any participant who has not complied with these Terms and Conditions. Errors and omission may be accepted at the Promoter’s discretion. Failure by the Promoter to enforce any of its rights at any stage does not constitute a waiver of those rights.

Exclusions:

        • Directors, members, employees, agents of, or consultants to the Promoter and its subsidiaries, their promotional partners and printers, their advertising and promotional agencies, supplier of goods or services in connection with this competition, or if you are any of the aforementioned persons' immediate family, including spouses, life partners, parents, children and siblings, are excluded from being entered into this competition.

How to Enter:

        • Participants must comment on the Promoters Facebook page about one of Russells lounge suites and how it represents an important woman in their life. By commenting on the page the participant will automatically go into the draw to win.
        • Number of Entries per Entrant: One person
        • Entry Fee: There is no entry fee to participate in the competition.
        • Prize: 1X R1000 dinner voucher PLUS Nebraska 3 piece lounge suite.
        • The prize does not include any costs the winners may incur for delivery of the goods. The R1000 dinner voucher will be sent to the winner via “instant money” on the winner’s cellphone. The Nebraska 3 piece lounge suite cannot be exchanged for the cash value of same 

Winner draw:

      • The winner will be chosen randomly under the supervision of an independent accountant, registered auditor, attorney;
      • The draw will take place on 10th August 2018. The winners will be contacted by head office and will also be posted on the Russells Facebook Page.
      • Should the competition draw be postponed to another date for any reason whatsoever, the new draw date will be published on the website cited below, within 4 (four) days after the original draw date. The random entry drawn will be independently audited by an independent accountant, registered auditor, attorney or advocate to establish whether it meets the competition qualifying criteria and if so that entrant will be the competition winner (the “winner”), subject to us being able to contact that winner. If the qualifying criteria are not met further random draws will take place until a randomly selected valid entry meets the eligibility criteria. The winner will be notified via telephone within 48 hours of the random draw taking place. The Promoter will attempt contact with the winner at least 3 times, but if the Promoter is unable to contact the winner within two days after the first attempt, through no fault of the Promoter, the prize will be awarded to the next eligible winner. The winner will be announced on the promoter’s webpage as cited below.
      • The winner may be asked to participate in marketing activities, including by having his/her photograph taken, but he/she will be entitled to decline to do so.
      • The prize is exclusively for the benefit of the winner and is neither transferable nor exchangeable for cash or otherwise. The prize must be taken up within 3 (three) weeks after the winner has been announced.
      • The winner will be required to complete a declaration acknowledging receipt of the price and that he/she is not connected to the Promoter as stipulated in clause 5 above.
      • The Promoter reserves the right to amend, modify, cancel or withdraw any aspect of this competition in its sole discretion at any time without prior notice or liability. The Promoter cannot guarantee the performance of any third party and shall not be liable for any act or default by a third party. Participants of this competition agree that the Promoter will, subject to prevailing law, have no liability whatsoever for any injuries, losses, costs, damage or disappointment of any kind resulting in whole or in part, directly or indirectly from acceptance, misuse or use of the prize, or from participation in this competition. The laws of the Republic of South Africa govern this competition. If any provision or part of these Competition Rules is deemed void or otherwise unenforceable in law, then that provision or part shall be deemed excluded and the remainder of these Rules shall remain in force. Any violation of these Competition Rules will result in the immediate disqualification of the transgressing participant from the competition.
      • The Promoters decision is final, and no correspondence will be entered into.
      • No liability shall lie on the Promoter in favour of any participant, winner (s) and/or third party arising from such cancellation, suspension or termination. Therefore the participant waives his/her right which they may have against the Promoter and hereby acknowledges that they will have no right of recourse or claim of any nature whatsoever against the Promoter.
      • By entering into any competition, you consent to the Promoter sending you promotional material during and after the promotion period, in accordance with the Protection of Personal Information Act.
      • Participants of this promotion are voluntarily providing their personal information to the Promoter, its associated agencies and the third party service providers running the promotion in conjunction with the Promoter.
      • By entering this competition, participants authorize the Promoter to collect, store and use (not share unless legally required to do so) personal information of participants for communication or statistical purposes. Participants are entitled to decline any marketing communication and inform the Promoter in writing should the participant wish to be removed from all communication
      • By participating in this competition, you agree to all the Competition Rules set out above, without exception.
      • A copy of these Competition Rules is made available at www.russells.co.za

Kitchen make over to the value of R 10 000

    • This competition is promoted by Russells a brand of Pepkor Trading (Pty) Ltd (Reg. No. 1958/003362/07) (“the Promoter”).
    • This competition shall be conducted in accordance with the provisions of section 36 read with Regulation 11 of the Consumer Protection Act No. 68 of 2008.

Competition Period:

    • The competition runs from 20th August to 1st September 2018, both dates inclusive. No entries will be accepted after midnight on 1st September 2018.

Who Can Enter:

    • You are entitled to participate in this competition if you are a natural person 18 years or older, who is either a South African citizen or carries a valid work permit. The Promoter reserves the right, at any time, to verify the validity of participants (including but not limited to a participant’s identity, and age) and to reject any participant who has not complied with these Terms and Conditions. Errors and omission may be accepted at the Promoter’s discretion. Failure by the Promoter to enforce any of its rights at any stage does not constitute a waiver of those rights. .

Exclusions:

    • Directors, members, employees, agents of, or consultants to the Promoter and its subsidiaries, their promotional partners and printers, their advertising and promotional agencies, supplier of goods or services in connection with this competition, or if you are any of the aforementioned persons' immediate family, including spouses, life partners, parents, children and siblings, are excluded from being entered into this competition.

How to Enter:

    • Participants must say which is their favourite Univa product and why they deserve the product.
    • Number of Entries per Entrant: One person
    • Entry Fee: There is no entry fee to participate in the competition..
    • Prize: 1X Napoli kitchen scheme, 1X Appliance pack, 1X 4plate stove, 1X chest freezer
    • The prize does not include any costs the winners may incur for delivery of the goods. The R1000 dinner voucher will be sent to the winner via “instant money” on the winner’s cellphone. The Nebraska 3 piece lounge suite cannot be exchanged for the cash value of same 

Winner draw:

    • The winner will be chosen randomly under the supervision of an independent accountant, registered auditor, attorney;
    • The draw will take place on 6th September 2018. The winners will be contacted by head office and will also be posted on the Russells Facebook Page.
    • Should the competition draw be postponed to another date for any reason whatsoever, the new draw date will be published on the website cited below, within 4 (four) days after the original draw date. The random entry drawn will be independently audited by an independent accountant, registered auditor, attorney or advocate to establish whether it meets the competition qualifying criteria and if so that entrant will be the competition winner (the “winner”), subject to us being able to contact that winner. If the qualifying criteria are not met further random draws will take place until a randomly selected valid entry meets the eligibility criteria. The winner will be notified via telephone within 48 hours of the random draw taking place. The Promoter will attempt contact with the winner at least 3 times, but if the Promoter is unable to contact the winner within two days after the first attempt, through no fault of the Promoter, the prize will be awarded to the next eligible winner. The winner will be announced on the promoter’s webpage as cited below.
    • The winner may be asked to participate in marketing activities, including by having his/her photograph taken, but he/she will be entitled to decline to do so.
    • The prize is exclusively for the benefit of the winner and is neither transferable nor exchangeable for cash or otherwise. The prize must be taken up within 3 (three) weeks after the winner has been announced.
    • The winner will be required to complete a declaration acknowledging receipt of the price and that he/she is not connected to the Promoter as stipulated in clause 5 above.
    • The Promoter reserves the right to amend, modify, cancel or withdraw any aspect of this competition in its sole discretion at any time without prior notice or liability. The Promoter cannot guarantee the performance of any third party and shall not be liable for any act or default by a third party. Participants of this competition agree that the Promoter will, subject to prevailing law, have no liability whatsoever for any injuries, losses, costs, damage or disappointment of any kind resulting in whole or in part, directly or indirectly from acceptance, misuse or use of the prize, or from participation in this competition. The laws of the Republic of South Africa govern this competition. If any provision or part of these Competition Rules is deemed void or otherwise unenforceable in law, then that provision or part shall be deemed excluded and the remainder of these Rules shall remain in force. Any violation of these Competition Rules will result in the immediate disqualification of the transgressing participant from the competition.
    • The Promoters decision is final, and no correspondence will be entered into.
    • No liability shall lie on the Promoter in favour of any participant, winner (s) and/or third party arising from such cancellation, suspension or termination. Therefore the participant waives his/her right which they may have against the Promoter and hereby acknowledges that they will have no right of recourse or claim of any nature whatsoever against the Promoter.
    • By entering into any competition, you consent to the Promoter sending you promotional material during and after the promotion period, in accordance with the Protection of Personal Information Act.
    • Participants of this promotion are voluntarily providing their personal information to the Promoter, its associated agencies and the third party service providers running the promotion in conjunction with the Promoter.
    • By entering this competition, participants authorize the Promoter to collect, store and use (not share unless legally required to do so) personal information of participants for communication or statistical purposes. Participants are entitled to decline any marketing communication and inform the Promoter in writing should the participant wish to be removed from all communication
    • By participating in this competition, you agree to all the Competition Rules set out above, without exception.
    • A copy of these Competition Rules is made available at www.russells.co.za

VIP Discount Voucher - South Africa

    • This is a promotional offer (“Promotion”) as defined in the Consumer Protection Act no 68 of 2008 (CPA), as amended from time to time, hereinafter referred to as VIP discount voucher (“voucher”). This voucher is subject to National Credit Act no 34 of 2005 and Regulations (NCA), CPA and to the participant’s acceptance of the Terms and Conditions (Ts & Cs) set out herein.
    • The participant acknowledges that the participant has read and understand these Ts & Cs. These Ts & Cs will govern the voucher from any Russells store within RSA (the “Company”) or any Company to whom the Company has ceded the rights and obligations.

1. Parties:

    • Connect Financial Solutions (Pty) Ltd (Reg no: 2018/431596/07) an authorised Financial Service provider and a registered Credit Provider (NCRCP11158) trading as Russells

2. Voucher Period:

    • 2.1. This voucher is applicable to a valid credit agreement with the Company that is up to date.
    • 2.2. Voucher is without any prejudice and directed towards existing customers who meet the qualifying criteria.
    • 2.3. The Company reserves the right, in its sole discretion and to the extent permitted by law, to amend these Ts & Cs, at any time.
    • 2.4. The Voucher is not transferable or convertible into cash nor may it be substituted in any manner except as permitted by law.

3. How to qualify:

    1. The participant must have:
    2. 3.1. A valid Company account, in the participant’s capacity.
    3. 3.2. Receive an SMS inviting the participant participate in this Promotion as participant qualify for the voucher.
    4. 3.3. Credit agreement up to date with no outstanding arrears or fully paid within the period as per the credit agreement Ts and Cs.
    5. 3.4. Note that these Ts & Cs do not replace the Ts & Cs of the Credit Agreement.
    6. 3.5. These T’s and C’s do not negate the participant’s obligations to continue making the required payments.
    7. 3.6. Qualifying participants will automatically be entered into the Promotion.
    8. 3.7. Voucher is not redeemable in conjunction with any other promotions by the Company.
    9. 3.8. Promotion limited to one voucher per participant.

4. The Voucher:

    • 4.1 This Promotion is conducted in the ordinary course of Business.
    • 4.2 Promotion is open to all existing customers who meet the qualifying criteria and afford the participant an opportunity for a Voucher.
    • 4.3. The participant will need to produce proof of identification (identity document, passport, driver’s license or valid work permit) to obtain/procure/secure voucher.
    • 4.4. Promotion may not be used conjunction with any other credit promotion, nor may it be redeemed for any other purpose except for that which it is expressly mentioned herein.No other use of this voucher is permitted.
    • 4.5. An independent auditor will observe the Promotion that is on condition to validation procedure.
    • 4.6. This Promotion is applicable to South Africa only and open to all South African Residents above the age of 18, who are in possession of a valid identity document, passport or valid work permit. Employees, agents or consultants of or any other person who directly or indirectly controls or is controlled by the Company in respect of this Offer or the spouses, life partners or immediate family members cannot participate in the Promotion.
    • 4.7. If the Company has not strictly enforced these Ts & Cs,the participant may not assume Ts & Cs have been waived or altered by the Company.These Ts & Cs will still apply and the Company has right to enforce any of these Ts & Cs. Errors and omission may be accepted at the Promoter’s discretion.

5. Redemption:

    • 5.1 The participant must produce proof of identification, proof of purchase and the voucher on redemption.
    • 5.2 The Voucher shall not be paid in cash, however, entails 10% (ten percent) discount of a new credit agreement within the period stipulated on the voucher.
    • 5.3 This voucher is a once off voucher which may only be redeemed in favour of a new credit agreement by a qualifying participant and valid for the period stipulated on the voucher.
    • 5.4 A participant has date to redeem voucher as per expiry date on voucher.
    • 5.5 All payments due in terms of the credit agreement must have been received and paid in full and final settlement on or before redemption period for it to be a valid voucher.
    • 5.6 Voucher may be redeemed by the participant visiting any Company store and furnishing the store with the valid voucher.
    • 5.7 All payments due in terms of the credit agreement must have been received and paid in full and final settlement on or before redemption period for it to be a valid voucher.

VIP Discount Voucher - Swaziland

    • This is a promotional offer (“Promotion”) as hereinafter referred to as VIP discount voucher (“voucher”). This voucher is subject to the participant’s acceptance of the Terms and Conditions (Ts & Cs) set out herein.
    • The participant acknowledges that the participant has read and understands these Ts & Cs. These Ts & Cs will govern the voucher from any Russells within the kingdom of Eswatini (the “Company”) or any Company to whom the Company has ceded the rights and obligations.

1. Parties:

    • This voucher is promoted by the Company, JD Swaziland (Pty)Ltd, a duly registered Credit Provider with FSRA registration No: CP/72/2015

2. Voucher Period:

    • 2.1. This voucher is applicable to a valid credit agreement with the Company that is up to date.
    • 2.2. Voucher is without any prejudice and directed towards existing customers who meet the qualifying criteria.
    • 2.3. The Company reserves the right, in its sole discretion and to the extent permitted by law, to amend these Ts & Cs, at any time.
    • 2.4. The Voucher is not transferable or convertible into cash nor may it be substituted in any manner except as permitted by law.

3. How to qualify:

    1. The participant must have:
    2. 3.1. A valid Company account, in the participant’s capacity.
    3. 3.2. Receive an SMS inviting the participant participate in this Promotion as participant qualify for the voucher.
    4. 3.3. Credit agreement up to date with no outstanding arrears or fully paid within the period as per the credit agreement Ts and Cs.
    5. 3.4. Note that these Ts & Cs do not replace the Ts & Cs of the Credit Agreement.
    6. 3.5. These T’s and C’s do not negate the participant’s obligations to continue making the required payments.
    7. 3.6. Qualifying participants will automatically be entered into the Promotion.
    8. 3.7. Voucher is not redeemable in conjunction with any other promotions by the Company.
    9. 3.8. Promotion limited to one voucher per participant.

4. The Voucher:

    • 4.1 This Promotion is conducted in the ordinary course of Business.
    • 4.2 Promotion is open to all existing customers who meet the qualifying criteria and afford the participant an opportunity for a Voucher.
    • 4.3. The participant will need to produce proof of identification (identity document, passport, driver’s license or valid work permit) to obtain/procure/secure voucher.
    • 4.4. Promotion may not be used conjunction with any other credit promotion, nor may it be redeemed for any other purpose except for that which it is expressly mentioned herein.No other use of this voucher is permitted.
    • 4.5. An independent auditor will observe the Promotion that is on condition to validation procedure.
    • 4.6. 4.6. This Promotion is applicable to the Kingdom of Eswatini only and open to all Eswatini Residents above the age of 18, who are in possession of a valid identity document, passport or valid work permit. Employees, agents or consultants of or any other person who directly or indirectly controls or is controlled by the Company in respect of this Offer or the spouses, life partners or immediate family members cannot participate in the Promotion.
    • 4.7. If the Company has not strictly enforced these Ts & Cs,the participant may not assume Ts & Cs have been waived or altered by the Company.These Ts & Cs will still apply and the Company has right to enforce any of these Ts & Cs. Errors and omission may be accepted at the Promoter’s discretion.

5. Redemption:

    • 5.1 The participant must produce proof of identification, proof of purchase and the voucher on redemption.
    • 5.2 The Voucher shall not be paid in cash, however, entails 10% (ten percent) discount of a new credit agreement within the period stipulated on the voucher.
    • 5.3 This voucher is a once off voucher which may only be redeemed in favour of a new credit agreement by a qualifying participant and valid for the period stipulated on the voucher.
    • 5.4 A participant has date to redeem voucher as per expiry date on voucher.
    • 5.5 All payments due in terms of the credit agreement must have been received and paid in full and final settlement on or before redemption period for it to be a valid voucher.
    • 5.6 Voucher may be redeemed by the participant visiting any Company store and furnishing the store with the valid voucher.
    • 5.7 All payments due in terms of the credit agreement must have been received and paid in full and final settlement on or before redemption period for it to be a valid voucher.

Retention Competition

    1. This is a promotional offer (“Offer”) as defined in the Consumer Protection Act no 68 of 2008 (CPA), as amended from time to time.This Offer is subject to the participant’s acceptance of the Terms and Conditions (Ts & Cs) set out herein.For the purposes of ease of reference the “offer” will henceforth be referred to as the “competition” The participant acknowledges that the participant has read and understands these Ts & Cs.These Ts & Cs will govern the Terms and Conditions from any Russells store (the “Company”) or any Company to whom the Company has ceded the rights and obligations.

1. Competition

    1. This promotion is promoted by the Company, a division of the Pepkor Trading (Proprietary) Limited, an authorised Financial Services Provider (FSP 3247) duly authorised to act on behalf of Century Capital (Pty) Ltd a registered Credit Provider (NCRCP 74).

2. Competition Period:

    1. 2.1 The Promotion will run from the 31 August 2018 (00h00) to 28th September 2018 (23:59)(“the Promotion Period”).
    2. 2.2 The Company reserves the right, in its sole discretion and to the extent permitted by law, to amend these Ts & Cs, at any time.
    3. 2.3 The Prize is not transferrable nor convertible into cash nor substituted in any manner expect as permitted by law.

3. How to qualify:

    1. The participant must have:
    2. 3.1 A valid Company account, in the participants’ capacity.
    3. 3.2 Receive an SMS inviting the participant to update participant’s contact details as well as method to receive account statements by following the easy steps.
    4. 3.3 Participant made the required updates to his/her account and the Company must have been received the updates on or before the 28 September 2018 by 23h59.
    5. 3.4 Note that these T’s and C’s do not replace the T’s and C’s of the credit agreement.
    6. 3.5 These T’s and C’s do not negate the participants obligations to continue making the required payments.
    7. 3.6 Qualifying participants will automatically be entered into the Competition.
    8. 3.7 The winner consent to his/her name made public at the discretion of the Company.
    9. 3.8 Each participant will be entered into the draw once, irrespective of the number of credit agreements the participant has with the company

4. The Redemption:

    1. 4.1 This Competition is conducted in the ordinary course of Business.
    2. 4.2 Competition is open to all existing customers who meet the qualifying criteria and afford the participant an opportunity to win a 32 inch Sansui LED TV, only one Prize is available
    3. 4.3 The draw will be on the 8 October 2018 and an independent auditor will observe the draw that is on condition to validation procedure.
    4. 4.4 The winner will be notified via SMS or by telephone call by the 15th October 2018.
    5. 4.5 The participant will need to produce poof of identification (identity document, passport, driver’s license or valid work permit) on the award date/collection date when collect the prize from the nearest Company store, collection at own cost.
    6. 4.6 The company will not be liable for the technical failures relating to this Competition that may result in an entry not being successfully submitted,
    7. 4.7 The prize may only be redeemed by an account holder who has valid credit agreement with Company that is up to date.
    8. 4.8 This Offer is open to all South African Residents above the age of 18, who are in possession of a valid identity document or passport.Employees, agents or consultants of or any other person who directly or indirectly controls or is controlled by the Company in respect of this Offer or the spouses, life partners or immediate family members cannot participate in the Promotion.
    9. 4.9 If the Company has not strictly enforced these Ts & Cs, the participant may not assume Ts & Cs been waived or altered by the Company.These Ts & Cs will still apply and the Company has right to enforce any of these Ts & Cs. Errors and omission may be accepted at the Promoter’s discretion.

Customer Contact Update Competition - South Africa

    1. This is a promotional offer (“Offer”) as defined in the Consumer Protection Act no 68 of 2008 (CPA), as amended from time to time. This Offer is subject to the participant’s acceptance of the Terms and Conditions (Ts & Cs) set out herein. For the purposes of ease of reference the “offer” will henceforth be referred to as the “competition”
    2. The participant acknowledges that the participant has read and understands these Ts & Cs. These Ts & Cs will govern the Terms and Conditions from any Russells store (the “Company”) or any Company to whom the Company has ceded the rights and obligations.

1. Competition

    1. This promotion is promoted by the Company, a division of the Pepkor Trading (Proprietary) Limited, an authorised Financial Services Provider (FSP 3247) duly authorised to act on behalf of Century Capital (Pty) Ltd a registered Credit Provider (NCRCP 74).

2. Competition Period:

    1. 2.1 The Promotion will run from the 31 August 2018 (00h00) to 28th September 2018 (23:59)(“the Promotion Period”).
    2. 2.2 The Company reserves the right, in its sole discretion and to the extent permitted by law, to amend these Ts & Cs, at any time.
    3. 2.3 The Prize is not transferrable nor convertible into cash nor substituted in any manner expect as permitted by law.

3. How to qualify:

    1. The participant must have:
    2. 3.1 A valid Company account, in the participants’ capacity.
    3. 3.2 Receive an SMS inviting the participant to update participant’s contact details as well as method to receive account statements by following the easy steps.
    4. 3.3 Participant made the required updates to his/her account and the Company must have been received the updates on or before the 28 September 2018 by 23h59.
    5. 3.4 Note that these T’s and C’s do not replace the T’s and C’s of the credit agreement.
    6. 3.5 These T’s and C’s do not negate the participants obligations to continue making the required payments.
    7. 3.6 Qualifying participants will automatically be entered into the Competition.
    8. 3.7 The winner consent to his/her name made public at the discretion of the Company.
    9. 3.8 Each participant will be entered into the draw once, irrespective of the number of credit agreements the participant has with the company

4. The Redemption:

    1. 4.1 This Competition is conducted in the ordinary course of Business.
    2. 4.2 Competition is open to all existing customers who meet the qualifying criteria and afford the participant an opportunity to win a 32 inch Sansui LED TV, only one Prize is available
    3. 4.3 The draw will be on the 8 October 2018 and an independent auditor will observe the draw that is on condition to validation procedure.
    4. 4.4 The winner will be notified via SMS or by telephone call by the 15th October 2018.
    5. 4.5 The participant will need to produce poof of identification (identity document, passport, driver’s license or valid work permit) on the award date/collection date when collect the prize from the nearest Company store, collection at own cost.
    6. 4.6 The company will not be liable for the technical failures relating to this Competition that may result in an entry not being successfully submitted,
    7. 4.7 The prize may only be redeemed by an account holder who has valid credit agreement with Company that is up to date.
    8. 4.8 This Offer is open to all South African Residents above the age of 18, who are in possession of a valid identity document or passport.Employees, agents or consultants of or any other person who directly or indirectly controls or is controlled by the Company in respect of this Offer or the spouses, life partners or immediate family members cannot participate in the Promotion.
    9. 4.9 If the Company has not strictly enforced these Ts & Cs, the participant may not assume Ts & Cs been waived or altered by the Company.These Ts & Cs will still apply and the Company has right to enforce any of these Ts & Cs. Errors and omission may be accepted at the Promoter’s discretion.

Customer Contact Update Competition - Swaziland

    1. This is a promotional offer (“Offer”) This Offer is subject to the participant’s acceptance of the Terms and Conditions (Ts & Cs) set out herein. For the purposes of ease of reference the “offer” will henceforth be referred to as the “competition”
    2. The participant acknowledges that the participant has read and understands these Ts & Cs. These Ts & Cs will govern the voucher from any Russells within the Kingdom of Eswatini (the “Company”) or any Company to whom the Company has ceded the rights and obligations

1. Competition

    1. This promotion is promoted by the Company, JD Swaziland (Pty)Ltd, a duly registered Credit Provider with FSRA registration No: CP/72/2015

2. Competition Period:

    1. 2.1 The Promotion will run from the 31 August 2018 (00h00) to 28th September 2018 (23:59)(“the Promotion Period”).
    2. 2.2 The Company reserves the right, in its sole discretion and to the extent permitted by law, to amend these Ts & Cs, at any time.
    3. 2.3. The Prize is not transferrable or convertible into cash nor may it be substituted in any manner except as permitted by law.

3. How to qualify:

    1. The participant must have:
    2. 3.1 A valid Company account, in the participants’ capacity.
    3. 3.2 Receive an SMS inviting the participant to update participant’s contact details as well as method to receive account statements by following the easy steps.
    4. 3.3. Participant made the required updates to his/her account and the Company must have been received the updates on or before the 28 September 2018 by 23h59.
    5. 3.4. Note that these T’s and C’s do not replace the T’s and C’s of the credit agreement.
    6. 3.5. These T’s and C’s do not negate the participant’s obligations to continue making the required payments.
    7. 3.6. Qualifying participants will automatically be entered into the Competition.
    8. 3.7. The winner consent to his/her name made public at the discretion of the Company.
    9. 3.8. Each participant will be entered into the draw once, irrespective of the number of credit agreements the participant has with the company.

4. The Redemption:

      1. 4.1 This Competition is conducted in the ordinary course of Business.
      2. 4.2 Competition is open to all existing customers who meet the qualifying criteria and afford the participant an opportunity to win a 32 inch Sansui LED TV, only one Prize is available
      3. 4.3 The draw will be on the 8 October 2018 and an independent auditor will observe the draw that is on condition to validation procedure.
      4. 4.4 The winner will be notified via SMS or by telephone call by the 15th October 2018.
      5. 4.5 The participant will need to produce poof of identification (identity document, passport, driver’s license or valid work permit) on the award date/collection date when collecting the prize from the nearest Company store, collection will be at own cost.
      6. 4.6 The company will not be liable for the technical failures relating to this Competition that may result in an entry not being successfully submitted,
      7. 4.7 The prize may only be redeemed by an account holder who has valid credit agreement with Company that is up to date.
      8. 4.8 This Offer is open to all Residents of Eswatini above the age of 18, who are in possession of a valid identity document or passport. Employees, agents or consultants of or any other person who directly or indirectly controls or is controlled by the Company in respect of this Offer or the spouses, life partners or immediate family members cannot participate in the Promotion.
      9. 4.9 If the Company has not strictly enforced these Ts & Cs, the participant may not assume Ts & Cs been waived or altered by the Company. These Ts & Cs will still apply and the Company has right to enforce any of these Ts & Cs. Errors and omission may be accepted at the Promoter’s discretion.

Customer Contact Update Competition - South Africa

          1. This is a promotional offer (“Offer”) as defined in the Consumer Protection Act no 68 of 2008 (CPA), as amended from time to time. This Offer is subject to the participant’s acceptance of the Terms and Conditions (Ts & Cs) set out herein. For the purposes of ease of reference the “offer” will henceforth be referred to as the “competition”
          2. The participant acknowledges that the participant has read and understands these Ts & Cs. These Ts & Cs will govern the Terms and Conditions from any Russells store (the “Company”) or any Company to whom the Company has ceded the rights and obligations.

1. Competition

          1. This promotion is promoted by the Company, a division of the Pepkor Trading (Proprietary) Limited, an authorised Financial Services Provider (FSP 3247) duly authorised to act on behalf of Century Capital (Pty) Ltd a registered Credit Provider (NCRCP 74).

2. Competition Period:

          1. 2.1 The Promotion will run from the 31 August 2018 (00h00) to 28th September 2018 (23:59)(“the Promotion Period”).
          2. 2.2 The Company reserves the right, in its sole discretion and to the extent permitted by law, to amend these Ts & Cs, at any time.
          3. 2.3 The Prize is not transferrable nor convertible into cash nor substituted in any manner expect as permitted by law.

3. How to qualify:

          1. The participant must have:
          2. 3.1 A valid Company account, in the participants’ capacity.
          3. 3.2 Receive an SMS inviting the participant to update participant’s contact details as well as method to receive account statements by following the easy steps.
          4. 3.3 Participant made the required updates to his/her account and the Company must have been received the updates on or before the 28 September 2018 by 23h59.
          5. 3.4 Note that these T’s and C’s do not replace the T’s and C’s of the credit agreement.
          6. 3.5 These T’s and C’s do not negate the participants obligations to continue making the required payments.
          7. 3.6 Qualifying participants will automatically be entered into the Competition.
          8. 3.7 The winner consent to his/her name made public at the discretion of the Company.
          9. 3.8 Each participant will be entered into the draw once, irrespective of the number of credit agreements the participant has with the company

Mobicred Promotion 19th to 30th September 2018

  1. 1. This is a promotional offer (“Offer”). This Offer is subject to the participant’s acceptance of the Terms and Conditions set out herein.
  2. 2. The participant acknowledges that the participant has read and understand these Terms and Conditions. These Terms and Condition will govern the redemption of the offer from any Russells Online Only store (the “Company”) or any Company to whom the Company has ceded the rights and obligations.
  3. 3. Promotion: This promotion is promoted by the Company, a division of the Pepkor Trading (Proprietary) Limited, an authorised Financial Services Provider (FSP 3247) duly authorised to act on behalf of Century Capital (Pty) Ltd a registered Credit Provider (NCRCP 74 ), Abacus Life Ltd and Abacus Insurance Ltd.
  4. 4. Promotion Period:The Promotion will be valid on 19th to 30th September2018 (“the Promotion Period”). You will not qualify for this promotion after midnight on 30 September 2018.
  5. 5. The Company reserves the right, in its sole discretion and to the extent permitted by law, to amend these Terms and Conditions, at any time.
  6. 6. How to qualify:
    1. 6.1 Purchase any Lounge suite, kitchen scheme, dining room suite, coffee table, plasma stand, couch, bed set, robes, laundry, fridges or stoves online atwww.russells.co.za
    2. 6.2 When checking out select Mobicred as the payment option and receive 10% off furniture and 5% off appliances the value of the goods purchased as detailed in point 6.1
  7. 7. This offer is not valid for in store purchases, or any other payment method beside Mobicred and, cannot be used in conjunction with another promotion.
  8. 8. The Company assumes no liability whatsoever for any direct or indirect loss or damage arising from your participation in Offer or howsoever arising (whether arising from negligence or otherwise). All customers, whilst participating in this Offer, indemnify the Company and hold the Company harmless for any loss, damage, harm or injury (whether arising from negligence or otherwise) which may be sustained as a result of any claim, costs, expense, loss or damages which may be made by any third party.
  9. 9. The Company assumes no risk and/or liability whatsoever for any interruption in services and/or the failure of any supplier to meet any technical element of this Offer which may result in you not successfully taking up the Offer.
  10. 10. The participant must further refer to Mobicred's terms and conditions of the payment -www.mobicred.co.za/terms-and-conditions
  11. 11. It is within Mobicred’s full discretion as to whether the participant qualifies to use its payment portal.
  12. 12. The products have to be purchased within the promotion period for the offer to be applicable. Participants who do not have existing Mobicred accounts are advised that it can take 48 hours before the Mobicred account is approved.

Heritage Day Competition

  1. 1. This competition is promoted by Russells a brand of Pepkor Trading (Pty) Ltd (Reg. No. 1958/003362/07) (“the Promoter”).
  2. 2. This competition shall be conducted in accordance with the provisions of section 36 read with Regulation 11 of the Consumer Protection Act No. 68 of 2008.

3.Competition Period:

  1. The competition runs from 17th to 24th September 2018, both dates inclusive. No entries will be accepted after midnight on 24th September 2018.

4.Who Can Enter:

  1. Participants must comment on the Promoters Facebook page. Heritage Day! Fun in the sun, braai with family or at the dinner table? Tell us how you will be spending your Heritage day. You can stand a chance to win a 50” Sansui TV PLUS a DSTV Decoder. By commenting on the page the participant will automatically go into the draw to win.

5.Exclusions:

  1. Directors, members, employees, agents of, or consultants to the Promoter and its subsidiaries, their promotional partners and printers, their advertising and promotional agencies, supplier of goods or services in connection with this competition, or if you are any of the aforementioned persons' immediate family, including spouses, life partners, parents, children and siblings, are excluded from being entered into this competition.

6.How to Enter:

  1. Participants must comment on the Promoters Facebook page. Tell us what Heritage day means to you? And you can stand a chance to win a bedroom suite and a queen sized bed worth R8000. By commenting on the Promoters Facebook page you automatically are entered into the draw.
  2. 7. Number of Entries per Entrant:One person
  3. 8. Entry Fee:< There is no entry fee to participate in the competition.
  4. 9. Prize: 1X 50” Sansui TV PLUS DSTV Decoder.
  5. The prize does not include any costs the winners may incur for delivery of the goods.

Winner draw:

  1. 10.1 The winner will be chosen randomly under the supervision of an independent accountant, registered auditor, attorney;
  2. 10.2 The draw will take place on 28th September 2018. The winners will be contacted by head office and will also be posted on the Russells Facebook Page.
  3. 10.3 Should the competition draw be postponed to another date for any reason whatsoever, the new draw date will be published on the website cited below, within 4 (four) days after the original draw date. The random entry drawn will be independently audited by an independent accountant, registered auditor, attorney or advocate to establish whether it meets the competition qualifying criteria and if so that entrant will be the competition winner (the “winner”), subject to us being able to contact that winner. If the qualifying criteria are not met further random draws will take place until a randomly selected valid entry meets the eligibility criteria. The winner will be notified via telephone within 48 hours of the random draw taking place. The Promoter will attempt contact with the winner at least 3 times, but if the Promoter is unable to contact the winner within two days after the first attempt, through no fault of the Promoter, the prize will be awarded to the next eligible winner. The winner will be announced on the promoter’s webpage as cited below.
  4. 11. The winner may be asked to participate in marketing activities, including by having his/her photograph taken, but he/she will be entitled to decline to do so.
  5. 12. The prize is exclusively for the benefit of the winner and is neither transferable nor exchangeable for cash or otherwise. The prize must be taken up within 3 (three) weeks after the winner has been announced.
  6. 13. The winner will be required to complete a declaration acknowledging receipt of the price and that he/she is not connected to the Promoter as stipulated in clause 5 above.
  7. 14. The Promoter reserves the right to amend, modify, cancel or withdraw any aspect of this competition in its sole discretion at any time without prior notice or liability. The Promoter cannot guarantee the performance of any third party and shall not be liable for any act or default by a third party. Participants of this competition agree that the Promoter will, subject to prevailing law, have no liability whatsoever for any injuries, losses, costs, damage or disappointment of any kind resulting in whole or in part, directly or indirectly from acceptance, misuse or use of the prize, or from participation in this competition. The laws of the Republic of South Africa govern this competition. If any provision or part of these Competition Rules is deemed void or otherwise unenforceable in law, then that provision or part shall be deemed excluded and the remainder of these Rules shall remain in force. Any violation of these Competition Rules will result in the immediate disqualification of the transgressing participant from the competition.
  8. 15. The Promoters decision is final, and no correspondence will be entered into.
  9. 16. No liability shall lie on the Promoter in favour of any participant, winner (s) and/or third party arising from such cancellation, suspension or termination. Therefore the participant waives his/her right which they may have against the Promoter and hereby acknowledges that they will have no right of recourse or claim of any nature whatsoever against the Promoter.
  10. 17. By entering into any competition, you consent to the Promoter sending you promotional material during and after the promotion period, in accordance with the Protection of Personal Information Act.
  11. 18. Participants of this promotion are voluntarily providing their personal information to the Promoter, its associated agencies and the third party service providers running the promotion in conjunction with the Promoter.
  12. 19. By entering this competition, participants authorize the Promoter to collect, store and use (not share unless legally required to do so) personal information of participants for communication or statistical purposes. Participants are entitled to decline any marketing communication and inform the Promoter in writing should the participant wish to be removed from all communication
  13. 20. By participating in this competition, you agree to all the Competition Rules set out above, without exception.
  14. 21. A copy of these Competition Rules is made available at www.russells.co.za

Open An Account Competition

  1. 1. This competition is promoted by Russells a brand of Pepkor Trading (Pty) Ltd (Reg. No. 1958/003362/07) (“the Promoter”).
  2. 2. This competition shall be conducted in accordance with the provisions of section 36 read with Regulation 11 of the Consumer Protection Act No. 68 of 2008.

3.Competition Period:

  1. The competition runs from 17th October to 30th November 2018, both dates inclusive. No entries will be accepted after midnight on 30th November 2018.

4.Who Can Enter:

  1. You are entitled to participate in this competition if you are a natural person 18 years or older, who is either a South African citizen or carries a valid work permit. The Promoter reserves the right, at any time, to verify the validity of participants (including but not limited to a participant’s identity, and age) and to reject any participant who has not complied with these Terms and Conditions. Errors and omission may be accepted at the Promoter’s discretion. Failure by the Promoter to enforce any of its rights at any stage does not constitute a waiver of those rights.

5.Exclusions:

  1. Directors, members, employees, agents of, or consultants to the Promoter and its subsidiaries, their promotional partners and printers, their advertising and promotional agencies, supplier of goods or services in connection with this competition, or if you are any of the aforementioned persons' immediate family, including spouses, life partners, parents, children and siblings, are excluded from being entered into this competition.

6.How to Enter:

  1. Participants must go onto the website www.russells.co.zaand apply for credit offered by JD Financial Services. Once the application for credit has been approved and the purchase has been made (the deal has been invoiced and if necessary the deposit has been paid), the customer will automatically be entered into the draw.
  2. 7. Number of Entries per Entrant:One person
  3. 8. Entry Fee:< There is no entry fee to participate in the competition.
  4. 9. Prize: The chosen winner’s account with Russells will be settled in full.
  5. The prize does not include any costs the winners may incur for delivery of the goods.The prize cannot be exchanged for the cash value.

10. Winner draw:

  1. 10.1 The winner will be chosen randomly under the supervision of an independent accountant, registered auditor, attorney;
  2. 10.2 The draw will take place on 12th December 2018. The winners will be contacted by head office and will also be posted on the Russells Facebook Page.
  3. 10.3 Should the competition draw be postponed to another date for any reason whatsoever, the new draw date will be published on the website cited below, within 4 (four) days after the original draw date. The random entry drawn will be independently audited by an independent accountant, registered auditor, attorney or advocate to establish whether it meets the competition qualifying criteria and if so that entrant will be the competition winner (the “winner”), subject to us being able to contact that winner. If the qualifying criteria are not met further random draws will take place until a randomly selected valid entry meets the eligibility criteria. The winner will be notified by telephone within 48 hours of the random draw taking place. The Promoter will attempt contact with the winner at least 3 times, but if the Promoter is unable to contact the winner within two days after the first attempt, through no fault of the Promoter, the prize will be awarded to the next eligible winner. The winner will be announced on the promoter’s webpage as cited below.
  4. 11. The winner may be asked to participate in marketing activities, including by having his/her photograph taken, but he/she will be entitled to decline to do so.
  5. 12. The prize is exclusively for the benefit of the winner and is neither transferable nor exchangeable for cash or otherwise. The prize must be taken up within 3 (three) weeks after the winner has been announced.
  6. 13. The winner will be required to complete a declaration acknowledging receipt of the price and that he/she is not connected to the Promoter as stipulated in clause 5 above.
  7. 14. The Promoter reserves the right to amend, modify, cancel or withdraw any aspect of this competition in its sole discretion at any time without prior notice or liability. The Promoter cannot guarantee the performance of any third party and shall not be liable for any act or default by a third party. Participants of this competition agree that the Promoter will, subject to prevailing law, have no liability whatsoever for any injuries, losses, costs, damage or disappointment of any kind resulting in whole or in part, directly or indirectly from acceptance, misuse or use of the prize, or from participation in this competition. The laws of the Republic of South Africa govern this competition. If any provision or part of these Competition Rules is deemed void or otherwise unenforceable in law, then that provision or part shall be deemed excluded and the remainder of these Rules shall remain in force. Any violation of these Competition Rules will result in the immediate disqualification of the transgressing participant from the competition.
  8. 15. The Promoters decision is final, and no correspondence will be entered into.
  9. 16. No liability shall lie on the Promoter in favour of any participant, winner (s) and/or third party arising from such cancellation, suspension or termination. Therefore the participant waives his/her right which they may have against the Promoter and hereby acknowledges that they will have no right of recourse or claim of any nature whatsoever against the Promoter.
  10. 17. By entering into any competition, you consent to the Promoter sending you promotional material during and after the promotion period, in accordance with the Protection of Personal Information Act.
  11. 18. Participants of this promotion are voluntarily providing their personal information to the Promoter, its associated agencies and the third party service providers running the promotion in conjunction with the Promoter.
  12. 19. By entering this competition, participants authorize the Promoter to collect, store and use (not share unless legally required to do so) personal information of participants for communication or statistical purposes. Participants are entitled to decline any marketing communication and inform the Promoter in writing should the participant wish to be removed from all communication
  13. 20. By participating in this competition, you agree to all the Competition Rules set out above, without exception.
  14. 21. A copy of these Competition Rules is made available at www.russells.co.za

Hisense Competition

  1. 1. This competition is promoted by Bradlows a brand of Pepkor Trading (Pty) Ltd (Reg. No. 1958/003362/07) (“the Promoter”).
  2. 2. This competition shall be conducted in accordance with the provisions of section 36 read with Regulation 11 of the Consumer Protection Act No. 68 of 2008.

3.Competition Period:

  1. The competition runs from 14th November to 31st December 2018, both dates inclusive. No entries will be accepted after midnight on 31st December 2018.

4.Who Can Enter:

  1. You are entitled to participate in this competition if you are a natural person 18 years or older, who is either a South African citizen or carries a valid work permit. The Promoter reserves the right, at any time, to verify the validity of participants (including but not limited to a participant’s identity, and age) and to reject any participant who has not complied with these Terms and Conditions. Errors and omission may be accepted at the Promoter’s discretion. Failure by the Promoter to enforce any of its rights at any stage does not constitute a waiver of those rights.

5.Exclusions:

  1. Directors, members, employees, agents of, or consultants to the Promoter and its subsidiaries, their promotional partners and printers, their advertising and promotional agencies,supplier of goods or services in connection with this competition, or if you are any of the aforementioned persons' immediate family, including spouses, life partners, parents, children and siblings, are excluded from being entered into this competition.

6.How to Enter:

  1. Participants must purchase a Hisense products from Russells during the competition period mentioned above on credit or cash and will automatically go into a draw to stand a chance to win a Hisense Home makeover worth R100 0000.
  2. 7. Number of Entries per Entrant:One per person. The purchase of two or more Hisense products during the competition period does not result in more than one entry
  3. 8. Entry Fee: There is no entry fee to participate in the competition.
  4. 9. Prize: R100 000 Home Make over
  5. The prize will consist of a variety of Hisense products and other products to the value of R100 000.00. The prize does not include any costs the winners may incur for delivery of the goods. The prize does not include the payment of any existing accounts that the winner may have.

10. Winner draw:

  1. 10.1 The winner will be chosen randomly under the supervision of an independent accountant, registered auditor, attorney;
  2. 10.2 The draw will take place on 11th January 2019. The winners will be contacted by head office and will also be posted on the Russells Facebook Page.
  3. 10.3 Should the competition draw be postponed to another date for any reason whatsoever, the new draw date will be published on the website cited below, within 4 (four) days after the original draw date. The random entry drawn will be independently audited by an independent accountant, registered auditor, attorney or advocate to establish whether it meets the competition qualifying criteria and if so that entrant will be the competition winner (the “winner”), subject to us being able to contact that winner. If the qualifying criteria are not met further random draws will take place until a randomly selected valid entry meets the eligibility criteria. The winner will be notified via telephone within 48 hours of the random draw taking place. The Promoter will attempt contact with the winner at least 3 times, but if the Promoter is unable to contact the winner within two days after the first attempt, through no fault of the Promoter, the prize will be awarded to the next eligible winner. The winner will be announced on the promoter’s webpage as cited below.
  4. 11. The winner may be asked to participate in marketing activities, including by having his/her photograph taken, but he/she will be entitled to decline to do so.
  5. 12. The prize is exclusively for the benefit of the winner and is neither transferable nor exchangeable for cash or otherwise. The prize must be taken up within 3 (three) weeks after the winner has been announced.
  6. 13. The winner will be required to complete a declaration acknowledging receipt of the price and that he/she is not connected to the Promoter as stipulated in clause 5 above.
  7. 14. The Promoter reserves the right to amend, modify, cancel or withdraw any aspect of this competition in its sole discretion at any time without prior notice or liability. The Promoter cannot guarantee the performance of any third party and shall not be liable for any act or default by a third party. Participants of this competition agree that the Promoter will, subject to prevailing law, have no liability whatsoever for any injuries, losses, costs, damage or disappointment of any kind resulting in whole or in part, directly or indirectly from acceptance, misuse or use of the prize, or from participation in this competition. The laws of the Republic of South Africa govern this competition. If any provision or part of these Competition Rules is deemed void or otherwise unenforceable in law, then that provision or part shall be deemed excluded and the remainder of these Rules shall remain in force. Any violation of these Competition Rules will result in the immediate disqualification of the transgressing participant from the competition.
  8. 15. The Promoters decision is final, and no correspondence will be entered into.
  9. 16. No liability shall lie on the Promoter in favour of any participant, winner (s) and/or third party arising from such cancellation, suspension or termination. Therefore the participant waives his/her right which they may have against the Promoter and hereby acknowledges that they will have no right of recourse or claim of any nature whatsoever against the Promoter.
  10. 17. By entering into any competition, you consent to the Promoter sending you promotional material during and after the promotion period, in accordance with the Protection of Personal Information Act
  11. 18. Participants of this promotion are voluntarily providing their personal information to the Promoter, its associated agencies and the third party service providers running the promotion in conjunction with the Promoter.
  12. 19. By entering this competition, participants authorize the Promoter to collect, store and use (not share unless legally required to do so) personal information of participants for communication or statistical purposes. Participants are entitled to decline any marketing communication and inform the Promoter in writing should the participant wish to be removed from all communication
  13. 20. By participating in this competition, you agree to all the Competition Rules set out above, without exception
  14. 21. A copy of these Competition Rules is made available at www.russells.co.za

Viali Lounge Competition

  1. 1. This competition is promoted by Bradlows a brand of Pepkor Trading (Pty) Ltd (Reg. No. 1958/003362/07) (“the Promoter”).
  2. 2. This competition shall be conducted in accordance with the provisions of section 36 read with Regulation 11 of the Consumer Protection Act No. 68 of 2008.

3.Competition Period:

  1. The competition runs from 14th November to 31st December 2018, both dates inclusive. No entries will be accepted after midnight on 31st December 2018.

4.Who Can Enter:

  1. You are entitled to participate in this competition if you are a natural person 18 years or older, who is either a South African citizen or carries a valid work permit. The Promoter reserves the right, at any time, to verify the validity of participants (including but not limited to a participant’s identity, and age) and to reject any participant who has not complied with these Terms and Conditions. Errors and omission may be accepted at the Promoter’s discretion. Failure by the Promoter to enforce any of its rights at any stage does not constitute a waiver of those rights.

5.Exclusions:

  1. Directors, members, employees, agents of, or consultants to the Promoter and its subsidiaries, their promotional partners and printers, their advertising and promotional agencies, supplier of goods or services in connection with this competition, or if you are any of the aforementioned persons' immediate family, including spouses, life partners, parents, children and siblings, are excluded from being entered into this competition.

6.How to Enter:

  1. Participants must purchase a Viali lounge products from Russells during the competition period on credit or with cash and will automatically go into a draw to stand a chance to win a R6 000 Russells voucher.
  2. 7. Number of Entries per Entrant:One per person. The purchase of two or more Hisense products during the competition period does not result in more than one entry
  3. 8. Entry Fee: There is no entry fee to participate in the competition.
  4. 9. Prize: R6 000 voucher to use at Russells
  5. The prize does not include any costs the winners may incur for delivery of the goods. The prize does not include the payment of any existing accounts that the winner may have.

10. Winner draw:

  1. 10.1 The winner will be chosen randomly under the supervision of an independent accountant, registered auditor, attorney;
  2. 10.2 The draw will take place on 11th January 2019. The winners will be contacted by head office and will also be posted on the Russells Facebook Page.
  3. 10.3 Should the competition draw be postponed to another date for any reason whatsoever, the new draw date will be published on the website cited below, within 4 (four) days after the original draw date. The random entry drawn will be independently audited by an independent accountant, registered auditor, attorney or advocate to establish whether it meets the competition qualifying criteria and if so that entrant will be the competition winner (the “winner”), subject to us being able to contact that winner. If the qualifying criteria are not met further random draws will take place until a randomly selected valid entry meets the eligibility criteria. The winner will be notified via telephone within 48 hours of the random draw taking place. The Promoter will attempt contact with the winner at least 3 times, but if the Promoter is unable to contact the winner within two days after the first attempt, through no fault of the Promoter, the prize will be awarded to the next eligible winner. The winner will be announced on the promoter’s webpage as cited below.
  4. 11. The winner may be asked to participate in marketing activities, including by having his/her photograph taken, but he/she will be entitled to decline to do so.
  5. 12. The prize is exclusively for the benefit of the winner and is neither transferable nor exchangeable for cash or otherwise. The prize must be taken up within 3 (three) weeks after the winner has been announced.
  6. 13. The winner will be required to complete a declaration acknowledging receipt of the price and that he/she is not connected to the Promoter as stipulated in clause 5 above.
  7. 14. The Promoter reserves the right to amend, modify, cancel or withdraw any aspect of this competition in its sole discretion at any time without prior notice or liability. The Promoter cannot guarantee the performance of any third party and shall not be liable for any act or default by a third party. Participants of this competition agree that the Promoter will, subject to prevailing law, have no liability whatsoever for any injuries, losses, costs, damage or disappointment of any kind resulting in whole or in part, directly or indirectly from acceptance, misuse or use of the prize, or from participation in this competition. The laws of the Republic of South Africa govern this competition. If any provision or part of these Competition Rules is deemed void or otherwise unenforceable in law, then that provision or part shall be deemed excluded and the remainder of these Rules shall remain in force. Any violation of these Competition Rules will result in the immediate disqualification of the transgressing participant from the competition.
  8. 15. The Promoters decision is final, and no correspondence will be entered into.
  9. 16. No liability shall lie on the Promoter in favour of any participant, winner (s) and/or third party arising from such cancellation, suspension or termination. Therefore the participant waives his/her right which they may have against the Promoter and hereby acknowledges that they will have no right of recourse or claim of any nature whatsoever against the Promoter.
  10. 17. By entering into any competition, you consent to the Promoter sending you promotional material during and after the promotion period, in accordance with the Protection of Personal Information Act
  11. 18. Participants of this promotion are voluntarily providing their personal information to the Promoter, its associated agencies and the third party service providers running the promotion in conjunction with the Promoter.
  12. 19. By entering this competition, participants authorize the Promoter to collect, store and use (not share unless legally required to do so) personal information of participants for communication or statistical purposes. Participants are entitled to decline any marketing communication and inform the Promoter in writing should the participant wish to be removed from all communication
  13. 20. By participating in this competition, you agree to all the Competition Rules set out above, without exception
  14. 21. A copy of these Competition Rules is made available at www.russells.co.za