Terms and Conditions

Russells is a brand trading within Pepkor Trading (Pty) Ltd, registration number 1958/003362/07.

These terms govern your use of our website.  Access to the services, content and downloads available on the Russells website may be classified as “electronic transactions” as defined in terms of the Electronic Communications and Transactions Act, Act No. 25 of 2002(ECT Act)

1.1. The Russells website is provided as a convenience to you. In order to use the Russells website for services including but not limited to on-line shopping, browsing, product information, store locations, subscribing as a user, viewing and managing your account and orders, etc. you may be required to provide your personal information.

1.2. We reserve the right to make changes to the documents and/or other materials contained on this website from time to time without notice. This right also applies to these terms and conditions. Russells will post the revised terms on the website. You may use the Russells website for your own personal non-commercial use and not for republication, distribution, sale or other use.

1.3. If there is a conflict of meaning between these website terms of use and any other terms, policies or notices, the specific terms, policies or notices will take preference where it applies to your use of the Russells website.

1.4. The Terms constitutes the entire agreement between the parties. If any term is void, unenforceable, or illegal, the term will be severed and the remainder of the terms will be effective.

1.5. Unless otherwise specified, the goods and services offered on this site are intended for citizens of the Republic of South African only. The terms will be governed by and interpreted according to the laws of the Republic of South Africa without giving effect to any principles of conflict of law. By you ticking the “I confirm I have read and understand the Terms & Conditions applied to the use of this website” box forms a legally binding agreement between you and Russells.

In the Russells website terms of use:

1.1.   “terms” mean these website terms of use, any specific terms, the privacy policy and any other terms, policies or notices agreed between you and Russells;

1.2. “we” or “us” or “Russells” means Russells whichever one applies;

1.3. “website” means www.russells.co.za;

1.4. “Russells website” means www.russells.co.za;

1.5. “you” or “user” means any person who visits, accesses or uses the website.

As a user, Russells grants you a limited, non-transferable revocable license to access and use the website subject to the terms and conditions.  Your license does not extend to the website’s source code or to the source code of any software or computer program that forms part of the website.  You may only use the website for personal use, limited to viewing the website, providing information to the website, downloading product information for your personal review from the website or purchasing goods or services from the website.  You may only use the website if in terms of South African law you have the legal capacity to enter into an agreement.  You may only link to the website by linking to the home page of the website.

3.1 You, the customer, hereby agree and acknowledge that:

3.1.1  You will at all times comply with the requirements of the Law(s); including the National Credit Act of 2005 and the Consumer Protection Act and/or any other applicable legislation (to the extent that it is relevant to the customer for the receiving, compiling and reporting of information. Without limiting the generality of a foregoing, the Customer specifically acknowledges and agrees   that, when reporting Personal and other information to Russells;

3.1.2  Such information will include all mandatory data;

3.1.3 You will have taken all reasonable steps to ensure that the information being submitted is accurate, up-to-date, relevant, complete and valid when submitting such information;

3.1.4  You are entitled to submit the information to Russells, for the purpose of Russells making such information available to its associated partners, for the purpose of rendering the services offered, and that such information is not subject to a duty of confidentiality between Russells and the customer.

3.1.5 As a Visitor or User, you agree that we may electronically accumulate, keep and use the following of your information:

3.1.6 Internet usage information, including your Internet Protocol (“IP”) address, click patterns, browsing habits, version of software installed, system resolutions and type, plug-ins, color capabilities, cookie preferences, language settings, search engine metawords(keywords), JavaScript enablement, unique user ID, the pages and content that you access on the Platform/Website and the dates and times that you visit the Website, paths taken, and time spent on pages/sites within the Website (“Usage Details”); and

3.1.7 Additional information you may provide on a voluntarily, such as demographic information or data related to your favorite social networking site (e.g. the site name, address and description(s)), or information relating to your participation in Russells competitions, promotions, studies, reviews and surveys, as well as    additional services.  (“Optional Details”).

3.1.8 Details submitted, when registering or transacting, for the purpose of using the services on the Russells website.  Optional Details may be submitted by you to us if you decide to upload or download certain content (or products) from the Website/Platform, enter competitions, partake in promotions, respond to reviews/surveys, subscribe to or register for specific additional services; or else use any of the optional features and functionality of the Website/Platform.

3.1.9 “Cookies” Information: When you access the Website/Platform, we may send one or more cookies (these are small text files containing a string of alphanumeric characters) to your computer to collect certain Usage Details. Russells may use both session cookies (which disappears after you close your browser) and persistent cookies (which remain after you close your browser which can be removed manually) and may be used by your browser on subsequent visits to the Website/Platform. Please note the use of cookies is a norm/standard on the internet and many major websites use them. Please refer to your web browser “Help” file to learn more about changing your cookie settings.

3.1.10 when you access the Website/Platform or open one of our HTML emails, certain Usage Details may be automatically collected and recorded by us from your system by using different types of tracking technology.

3.1.11 Our Website may contain electronic image requests (called a “single-pixel gif” or “web    beacon” request) that allow us to count page views and to access cookies. Any electronic image viewed as part of a web page (including an ad banner); can act as a web beacon. Web beacons are typically; 1by1 pixel files,  (very small unnoticeable files), but their presence can usually be seen within a browser by clicking on “View” and then on “Source.” We may also insert web beacons in HTML-formatted newsletters, which we send to “opt-in” subscribers in order to count how many newsletters have been read. Russells web beacons do not gather, monitor or share any personally identifiable information about our Customers.  They are just the technique we use to compile anonymous information about the Website and Service.

3.1.12 Russells may use any Optional Details provided by you, for such purposes as indicated to you at the time you agree to provide such Optional Details.

3.2 We may use your Usage Details to:

3.2.1 Automatically validate and/or verify your identity; for website and transaction security purposes via Russells or via a third party service provider;

3.2.2 Automatically provide you with the latest version of the Russells application on your system;

3.2.3 Remember your information so that you will not have to re-enter it during your visit or the next time you access the Website/Platform;

3.2.4 Monitor aggregate Website usage metrics such as total number of visitors and pages accessed; and

3.2.5 Track your entries, submissions, and status in any promotions or other activities in connection with your usage of the Website/Platform.

3.2.6 Russells shall take all reasonable steps to protect the personal information of the Users and for this purpose, “personal information/personal details”; shall be defined as contained and detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA).

3.2.7 If you are a Russells website users, you agree that we may also electronically gather, save and use the following of your information:

3.2.8 Name and surname, birth date, gender, identity number and /or passport number, nationality and country of residence (“Personal Information/Details”);

3.2.9 E-mail address, mobile number, home and delivery address and credit card billing address (“Contact Details“);

3.2.10 the credit or debit card number, cardholder name and expiration date you submit to Russells website in respect of your credit or debit card(s), (Credit or debit cards)

3.3 Russells Website Users collects the aforesaid information from you in the following manner:

3.3.1 User-provided Information: Your Personal Information/Details, Contact Details and Debit or Credit Card Details will be provided by you directly to us during your registration as a Russells website user and/or thereafter by you actively transacting, updating or supplementing such details in your Russells website users Account.

3.3.2 Russells uses the information that Russells website users provide (or that we collect) to operate, validate, verify, maintain, enhance and provide all of the features of the Services, and as may be necessary to comply legally when conducting online payment transactions and related service provided.

3.3.3 We use your Debit or Credit Card Details in order to provide the Services (including the verification thereof when you transact with Russells) and, should fees be charged for some of the Services and you have selected a credit or debit card as your means of payment therefor, to debit such credit or debit card for such fees owed by you.  We use your Personal Information/Details to greet you when you access your Russells User Account, to manage and administer your use of the Services and fulfill our contractual obligations, including the verification of your identity when you transact with Russells.

3.3.4 We use your Contact Details to verify your identity and to inform you of facts relating to your use of the Service(s) (e.g. notifications regarding major updates or content you have posted or downloaded from the Website/Platform, customer service notifications, and to address any copyright infringement or defamation issues); as well as to inform   you, subject to obtaining your prior agreement, of competitions, promotions and special offers form us and/or any of our partners and/or affiliates.

3.3.5   Any user, who commits any of the offence detailed in section 85 to 88 of the ECT Act 25 of 2002 shall, notwithstanding criminal prosecution, be liable for all resulting loss or damage suffered and/or incurred by Russells and its partners/affiliates.

3.4 You may not:

3.4.1 Provide any untrue or incorrect information to the website or Russells;

3.4.2 Modify, copy, decompile or reverse engineer the website or use the website to make derivative copies;

3.4.3 Lease, sell, assign or in any other way distribute the website or any information obtained from the website without the prior written consent of Russells;

3.4.4 Use malicious search technology, including but not limited to spiders and crawlers;

3.4.5 Frame any pages of the website;

3.4.6 Deep link to any pages of the website in a way to suggest that you are the owner or license of any intellectual property in the website.

3.4.7 Use the interactive sections of the website, for instance forums, clubs, surveys and e-   mailing, to post any material which in Russells discretion is false, defamatory, inaccurate, abusive, vulgar, hateful, harassing, obscene, profane, sexually oriented, threatening, invasive of a person’s privacy, or otherwise violates any laws. Russells does not have editorial control over the submission of any content to interactive sections of the website. You submit all information, including the publication of pictures and/or articles, at your sole risk and responsibility. Russells is not responsible or liable for damages or other adverse consequences caused by the use of the submissions.

In line with the Film and Publications Board Act 3 of 2009 (FPB) as amended; to intensify the efforts to protect children from harmful images within the media, including films, exhibitions, games, the internet and other publications, the website is not targeted at children under the age of eighteen (18) and Russells will not knowingly collect information from users in this age group.

No transaction concluded between Russells and a person under the age of 18 shall be binding upon Russells unless written consent thereto is received by Russells from your parent or legal guardian. Russells therefore reserves its right to request proof of identity prior to concluding any transaction with you. By your continued use of this website, you warrant that you are 18 years old or older.

1. 4.1.

   1.1.   A sales order will only be deemed as completed once you have completed the purchase cycle, an approved payment/order confirmation is received and delivery has taken place. We will confirm your purchase order with you via your specified email. By you placing a product into your shopping cart or adding a product to a wish-list does not constitute a sale nor is such products, its price nor its quantities reserved. In the event that you complete the purchase cycle for such products at a later stage Russells cannot be liable to honor any Price changes or if such products are not available.

   1.2.   Russells shall use reasonable endeavors to make the advertised stock available at the displayed price, for the period specified. To the extent of the expressed stock limitation (or availability) Russells shall supply the consumer with the same or equivalent stock as an alternative to the advertised stock, in the event of running out of stock on the expressed stock limits. (Russells may limit the quantity of sale goods per consumer.)  Russells strives to ensure that we minimise out of stock situations.  Russells will take all reasonable means to make your purchased product available at that price or alternatively we will advise on an equivalent product option as an alternative in this unfortunate occurrence of running out of stock. We will notify you of any delivery delays should we need to source a product. 

Refunds are deposited directly into your credit card or bank account. This process may take up to 30 working days. Refunds processing time frame will only be commenced from time of goods received.

5.1 Return of Goods

Goods may only be returned in terms of the Consumer Protection Act, Act 68 of 2008 (hereinafter referred to as “the CPA”). If you are entitled in law to return goods, then and in line with the CPA a handling fee of up to 15% of the value of the goods may be charged when the product/packaging is not returned in its original purchase condition.

5.1.1     Non-returnable/ non-refundable items:

5.1.1.1  Delivery and or installation costs

5.1.1.2  Pre-paid cards

5.1.1.3  Digital content

5.1.1.4  Any damaged or abused items

5.1.1.5  Computer and gaming software, speakers, CD's, DVD's and Bluray discs unless it is found that the goods were defective at the time of purchase

5.2  Under no circumstances will we accept goods where the consumer has been afforded the opportunity to inspect the goods prior to the purchase and subsequently changed his/her mind about the goods, the goods have been damaged due to the consumer's negligence, the goods have been disassembled, permanently installed, physically altered, used or installed contrary to our or the manufacturer's instructions and/or have been subjected to misuse or abuse.

5.3 We sell goods for domestic purposes only and for the purpose for which they were manufactured. Normal wear and tear will also be excluded. If you want to return alleged defective goods in terms of a warranty, we or the manufacturer will assess the goods to determine the reason for the defect in the goods.

5.4 Subject to these terms, all goods carry an implied warranty in accordance with the Consumer Protection Act 68 of 2008 ("CPA") which gives the consumer the right to return the unsafe and defective goods in terms of section 20 read together with section 56 of the CPA. Our goods also carry a manufacturers' warranty where applicable, which will run concurrently with any warranty in terms of the law. The implied warranty on goods supplied places an obligation on Russells to accept the return of unsafe or defective goods within six months of delivery, in the event of the goods not complying with requirements and standards contemplated in section 55 of the CPA. Furthermore, the consumer has a right to return goods to Russells if:

5.4.1 The consumer finds within 10 days that the goods are unsuitable for a particular purpose for which the consumer has expressed intention to use the goods as contemplated in s55(3);

5.4.2 The consumer did not have a chance to examine the goods and rejected delivery of the goods for any reasons contemplated in section 19(5); and

5.4.3 The consumer has refused delivery of any of those goods, because they were mixed with items that were not ordered, as contemplated in section 19(8).

 

5.5 You are entitled to cancel any sale concluded on this Website (online sales) within 7 days after date of receipt of the goods and to obtain a refund. You may also cancel a sale where delivery is delayed beyond the stipulated delivery date/timeframe (or where none is specified, beyond 30 days from the order date).

5.6 In the unfortunate event that your purchased goods become faulty/ defective, you may opt to have it taken to any Russells store. You will be entitled to the following option of as per the CPA (after goods has been inspected and assessed):

5.6.1 Have such goods repaired

5.6.2 Have goods replaced

5.6.3 Be refunded the price paid

5.7 In the event that the goods are found to be not faulty, you will be liable for all handling and shipping charges; for the collection and the re-delivery of the product to you. You will be liable if the goods are damaged or faulty as a result of misuse, abuse or negligence.

5.8 The warranty does not cover any defects caused by foreign objects /connection errors that are not part of the appliance, including but not limited to;

5.8.1 Use other than domestic use by the customer or his/her immediate resident family at the declared addresses appearing on the front of this document;

5.8.2 Failure by the customer or any other person to comply with the manufacturers’ instructions for installation, maintenance or use;

5.8.3 The use of accessories which have not been approved by the manufacturer;

5.8.4 The application and/or use of any incorrect or abnormal electrical or water supply to the appliance;

5.8.5 Any defect in wiring, electrical connections or plumbing which does not form part of the appliance at the time of the original purchase;

5.8.6 The presence in the appliance of objects which the appliance is not intended to cope with, such as hairpins, coins and buttons in washing machines, hot food in fridges and chewing gum and wax crayons in tumble dryers;

5.8.7 Neglect, misuse, or willful abuse of the appliance;

5.8.8 Anything related to the appearance of the appliance which does not in Russells sole opinion prevent the appliance from working adequately: this includes but is not limited to cosmetic and manufacturers’ defects such as: discoloring of any part of the appliance, paint peeling off, cracked or broken handles, plates, hinges, wheels, panels, shelves or any portion of the product which is glass;

5.8.9 Rust or the effects of rust;

5.8.10 Repairs or attempted repairs of the appliance by any person other than Russells or its authorized repairers;

5.8.11 Any modification of the appliance by any person other than Russells or its authorized repairers;

5.8.12 Parts or items of the appliance which are expected to wear out before the extended warranty period expires, including but not limited to, batteries, filters, disposable bags, rubber or plastic hose pipes, drive or fan belts, fuses and/or light bulbs cartridges, toners or ribbons;

5.8.13 Fire, food, war, civil disturbance, industrial action, acts of God or any other causes beyond the reasonable control of the Russells;

5.8.14 Any defect arising out of the design of the appliance;

5.8.15 Any defect caused by lightning strike or power surges;

5.8.16 Blown or damaged speakers arising from misuse;

5.8.17 Any damage caused due to the use of generic or re-filled cartridges;

5.8.18 Any loss or destruction of, or any damage to any property whatsoever, or any loss expense whatsoever arising there from, or any consequential loss or any liability of whatsoever nature directly or indirectly caused by or contributed to, by or arising from ionizing, radiation, or contamination by radio activity from any nuclear fuel or any nuclear waste from the combustion of nuclear fuel. Combustion shall include any self-sustain process of nuclear fission, or any loss, destruction, damage or disability directly or indirectly caused by or contributed to, by or arising from nuclear weapons material.

5.9 In the case of cameras, the warranty does not apply to any accessories, batteries, charges, attachable lenses or additions which do not constitute the main body of the camera. In the case of TV’s; Hi-Fi’s; VCR’s or DVD’s – remotes are not covered.

5.10  In addition, Russells will not be liable for the costs of;

5.10.1 Maintenance, including cleaning, clearing of blockages and overhaul, insect infestation or paper jams;

5.10.2 Work covered by the manufacturers’ recall of the appliance;

5.10.3 Call out charges where the breakdown is not covered by the extended warranty;

5.10.4 And material or labor which is recoverable from the manufacturer or any person who may be held responsible in terms of any other guarantee or warranty.

5.11  Russells will not in any circumstances be liable for any consequential loss or damages suffered by the customer whether directly or indirectly related defect in the appliance to the extent permissible by law.

5.12  Repairs may not be affected without prior authorization from Russells.

5.13  In the case of an authorised repairer being called out for a fault covered by the warranty, the supplier shall pay the repairer for all labor and materials supplied in terms of the warranty, while the customer shall be liable to pay the repairer all other charges, including but not limited to the call out charge should no defect be found in the appliance.

5.14  The repair will be carried out in terms of the warranty within a radius of sixty kilometers from the appointed service agent’s premises. Should the repairer be required to travel beyond this radius, the customer will be charged at the prevailing AA rate per kilometer.

5.15  Russells authorised repairers reserve the right not to do house calls in areas where their personal safety may be at risk.

5.16  Certain products will contain their own supplier warranty and you are advised to keep same and refer to same for any differences in the above

All pricing displayed on the web is inclusive of the current South African VAT, in South African Rands and is subject to price changes and may change without any warnings or notifications. Please note that all prices displayed exclude the cost of delivery. Russells takes utmost care to ensure that the displayed prices are correct. Where pricing on the website differs from the actual in-store pricing, the applicable price will be the lesser of the two prices, unless the lesser price is made in error and we have taken reasonable steps to rectify the error and or where it is a website specific promotions for online purchases only or in branch specific promotion for branch purchase only.  Hence such promotional pricing will not be honored. If a mistake is made or incorrect price is displayed we will correct these as soon as we are made aware of the incorrect displayed price.

Goods made to order will result in additional costs

All transactions are conducted in South African RAND (R) (ZAR) through PayU Payment Solutions (Pty) Ltd. When PayU Payment Solutions (Pty) Ltd processes a transaction for you via any of their secure payment web services, the transaction is encrypted. The PayU Payment Solutions (Pty) Ltd security policy can be found at: https://www.payu.co.za/faqs/security.

Please also read the PayU Payment Solutions (Pty) Ltd Terms and Conditions, located at: https://www.payu.co.za/legal.  By submitting a sales order through any of the Russells website services, you warrant that you are acting within the bounds of the law and that you have the legal capacity to transact, or have the mandate to transact to do so. This includes that you have obtained the express permission (indemnity) of the person and or Business whose information you are submitting/using through any of our services and that you are not in breach of the Consumer Protection Act or National Credit Act, or any other applicable legislation in any way. You indemnify Russells, its Members and employees from any claim and/or liability from any third party arising out of your instructions and/or use of the service(s). 5     

Russells accepts the following types of payments on its website:

7.1 Credit Card payments: Only South African issued (Visa and Master) credit cards will be   accepted for online payments. On completing the purchase cycle the sales details are sent to the bank, if payment is unsuccessful or authorization is not issued by the bank your purchase cycle cannot be completed.

7.2 Bank Deposits and Electronic Funds Transfer: Should you select to pay via a bank deposit or Electronic Fund Transfer, on completion of your order an instruction will be emailed to you regarding the method in which monies must be deposited in Russells account which is subject to the following Terms and conditions:

7.3 EFT Pro: the full amount must be paid as per your order request within 48hours of placing your order.  Your order will be cancelled should you fail to deposit/transfer the funds within 48hours of placing your order. The EFT must be in SA Rands (ZAR) only (no other currency will be accepted).  Russells cannot be held liable for any delays, errors, fees, bank affiliated fees / admin charges and currency fluctuations.  PayU EFT Pro onlyfacilitates the transaction between you and your bank. The terms and conditions existing between you and the Bank still apply.  PayU does not store any online banking login details.  The Delivery timeframe is relative and will be dependent on the time and date of the successful EFT Pro confirmation (please refer to our delivery timeframes T&C’s for info).  As we do not store your banking details when conducting an EFT PRO, should you request a refund, we will require you to furnish your Bank account details anew.

7.4 For a direct deposit, the deposit must be in cash and in SA Rand only, (no other currency will be accepted).

7.5 No cheque deposits are accepted.

7.6 Mobicred facilitates the credit transaction. The terms and conditions existing between you and mobicred still apply.  The Delivery timeframe is relative and will be dependent   on the time and date of the successful mobicred confirmation (please refer to our delivery timeframes T&C’s for info

Your order number needs to be used in the reference section of the deposit slip or the electronic transfer, we will not be held liable for any delays should you fail to include these.  Your delivery timeframe is dependent and will commence on the time and date of the funds reflecting in Russells account.

Depending on the bank, some payments may take up to three business days to reflect in our account. In such circumstances there will be a delay in having your order shipped.

When paying using PayU EFT Pro, the communication process between you and your bank shall occur as it would when conducting an EFT with the Bank.  You will be redirected to the online banking login screen and will be prompted to login with your online banking credentials.  You will receive a one-time pin (OTP) which you would need to enter to confirm payment.

We are proud to introduce a more secure online shopping experience for you! Registration with 3D Secure is required when shopping online with us as a 3D secure merchant and no username and password to remember anymore. You will now receive a One-Time-Password (OTP) that will only be valid for one transaction when shopping at a 3D Secure merchant, protecting your Credit Card against fraudulent online use. We all love the convenience of shopping online, but are concerned about the risks that may be involved. This is why we at Russells deploy technology, such as 3D Secure, which has been designed to protect you while you shop.

Russells reserves the right, for purposes of preventing suspected fraud, to refuse to accept or process payment on any order, and/or to cancel any sale concluded between you and Russells, in whole or in part, on notice to you. Russells shall only be liable to refund monies already paid by you (see Russells Refund Policy in point 26 in this regard), and accepts no other liability which may arise as a result of such refusal to process any order/sale.

8.1 General Delivery Information

Unless otherwise specifically stated or specifically agreed to, the delivery charges will be for your account.

8.1.1 Russells delivers within the borders of South Africa only.

8.1.2 Deliveries are door to door and must be a physical address within the borders of South Africa and not a Post Box. We do not deliver to any postal addresses i.e. deliver to a post box or to any post offices. Please ensure all delivery details including the postal code are accurate, as you will be liable for all additional handling and shipping charges as a result of such errors. Please also ensure that someone is available to sign for and receive your goods at the time of delivery. It will be deemed that you as the purchaser assign without prejudice and without a proxy to a party other than yourself to sign for your goods at your specified    and confirmed delivery address should you be or not be present at time of delivery.

8.1.3 You accept that Russells does not have to prove that you personally received the delivery of such goods.  You agree that we would only be required to prove that someone not necessarily yourself signed for the goods at your specified and confirmed delivery address. Although we monitor every purchase order to    ensure your package is delivered.

8.1.4 Should you have not received your delivery of goods after 24 hours of the expired delivery period you would need to contact us within a maximum of 48 hours. Should you fail to notify us of a no delivery within the given period, you agree that it would be deemed that you received the purchased goods.

8.1.5 Delivery of products purchased through the online store is subject to the geographical delivery framework as determined by our courier partner. Should your delivery address    fall into one of these categories, you will be liable for any additional costs incurred in delivery, storage and or returning the parcel.  (Category list as follows; plots, farms, mines, military bases, major chain stores, power stations, game reserves and lodges and harbors)

8.2 Failed delivery:

8.2.1 We will notify you of a failed delivery i.e.: whereby no one was at the specified delivery address to receive and sign for the goods at the time of delivery. We will endeavor to reschedule the delivery with you within 24 – 48 hours; however you may be liable if any additional handling and shipping charges are incurred for a re-delivery.

8.2.2 Goods shipped in error /Incorrect goods delivered:

In the unfortunate event that you receive a delivery whereby the goods and or its quantity delivered to you does not match your products and its quantity as per your waybill/purchase order, you agree to notify us immediately upon receipt of such delivery on 0800 110 775, to have the incorrect goods collected and the correct goods delivered to you.

8.3 Damaged Goods delivered:

Please notify us within 24 hours of receipt of delivery on 0800 110 775, in the regrettable event that you receive a damaged product. We will do our utmost best to have the damaged product collected and a new product delivered to you within a maximum of 48hours (weekdays only).

8.4 Price of delivery:

Delivery prices differ and are determined by the following:

8.4.1 Location within major centers or Outlaying Delivery Areas

8.4.2 Type of delivery (Normal order, special order, customer order)

8.4.3  Weight and Dimensions of total purchase order

8.4.4 In the instance of special delivery deals the price of product or total purchase order value could determine the delivery rate.

8.4.5 The price of your delivery is calculated automatically and will be displayed prior to the payment process, in the shopping cart and at checkout.

8.5 Delivery Periods important to note:

8.5.1 Delivery service timeframe will commence upon payments confirmation being received (unless supporting documents are requested i.e. in the case of the verification of TV License, a copy of an I.D will be requested), hence delivery timeframe will commence upon confirmation and verification of such supporting    documents where applicable.

8.5.2 Delivery periods will generally be effected within the selected delivery type timeframe, after collection from point of dispatch and between Major Centers from Monday to Fridays

8.5.3 We deliver on Monday to Friday from 08h00 to 17h00 to both business and residential addresses.  No deliveries on a Saturday and Sunday and any Public Holiday. ID may be requested upon delivery.  Major centers include any destination within a 40km radius of the following cities: Pretoria, Johannesburg,  Bloemfontein, Cape Town, George, Port Elizabeth, East London, Durban, Pietermaritzburg and Nelspruit. Delivery outside main centers is usually within 5 working days.  The following areas may experience delays due to airline constraints: George, Nelspruit, Richards Bay, Polokwane and Welkom.

Monthly instalment and total credit price shown include interest as shown, basic insurance, initiation fee, service fee and VAT. (In line with chain deal calculator)

Delivery charges, deposit, comprehensive insurance and extended warranties are excluded. Credit and “No Deposit” offers remain subject to credit approval, an affordability assessment as required by the National Credit Act and a debit order where relevant.

INTEREST RATE, DEPOSIT, INSTALMENT AND CREDIT PRICE MAY VARY BY CREDIT PROFILE AND LOAN TERM. You may be required to produce proof of an insurance policy or alternatively take up insurance with us. Minimum Application Requirements: ID Book, latest pay slip, 3 months’ bank statements, monthly expense details and your household content insurance or Credit Life policy documents. These requirements are dependent on your employment status and risk profile. All offers are valid while stocks last and cannot be used in conjunction with other in-store promotions – ask the sales representatives for details. Unless otherwise stated, matching products and complementary accessories are not included in the price shown. Valid TV license required when purchasing a TV. All major credit cards accepted.

Connect Financial Solutions (Pty) Ltd (Reg no.: 2018/431596/07) an authorised Financial Service provider and a registered Credit Provider (NCRCP11158) trading as Russells

9.1  Quick On-Line Credit App Terms and Conditions (Ts & Cs)

9.1.1 General

9.1.1 Quick On-Line Credit App is subject to your acceptance of the Ts & Cs set out herein.  By clicking on the tick-box provided, you acknowledge that you have read and understand the use of website Ts &Cs as well as Quick On-Line Credit App Ts&Cs and agree to be bound by them.

9.1.2 These Ts&Cs must be read together with our website Terms of Use, a copy of which can be found at www.Russells.co.za or may be requested    from us by email or calling our call centre.

9.1.3 Quick On-line Credit App Process

9.1.4 By completing and submitting this Quick On-Line Credit App, you;

9.1.5 confirm that you have read and understand these Ts&Cs, the meaning and that the Quick On-Line Credit App is subject to a full credit application Ts&Cs which includes an affordability assessment as required by the National Credit    Act, as amended (“NCA”);

9.1.6 confirm that you are the person whose details you have given to us as the applicant in the quick online credit app;

9.1.7 confirm all information that you provide us is truthful, complete, accurate and correct. You must immediately notify us if any of your information  changes;

9.1.8 confirm you are capable and have the capacity to apply for credit and to enter into a credit agreement with us which includes that you are mentally sound, not under the influence of alcohol or drugs, above the     age of 18 and obtained written consent from your spouse or civil partner (where applicable);

9.1.9 consent to the further processing of your personal information for purposes relating to the Quick On-Line Credit App including any Credit Bureau and other agencies, as permitted by law,

9.1.10 Once you receive confirmation that you qualify for credit, confirmation of which you will receive by way of email and/or sms you are required to visit any Russells store, quote your ID number/passport number and complete a full credit application.

9.1.11 Minimum full credit application Ts &Cs include:

9.1.11.1 ID Book or Passport (for non-RSA nationals);

9.1.11.2 latest payslip;

9.1.11.3 (three) months bank statements;

9.1.11.4 monthly expense details and your household content insurance and/or Credit Life policy documents;

9.1.11.5 these requirements are dependent on your employment status and risk profile. INTEREST RATE, DEPOSIT, INSTALMENT AND CREDIT PRICE MAY VARY BY CREDIT PROFILE AND TERM LOAN.

9.1.12 The Quick On-Line Credit App is subject to the verification of the identification of the applicant and applicant being above the age of 18, who is in possession of a valid identity document or passport.

9.1.13 Your Quick On-Line Credit App offer will only be valid for 7 (seven) days from Quick On-Line Credit App Date.

9.2 Disclosures and consent

9.2.1 Connect Financial Solutions (Pty) Ltd (Reg no.: 2018/431596/07) an authorized Financial Service provider and a registered Credit Provider (NCRCP11158) trading   as Russells

9.2.3 You consent to and agree that Pepkor Trading (Pty) Ltd is to access any of your personal information required from any Credit Bureau and other agencies, as permitted by law, to:

9.2.4 make enquiries to obtain or confirm your credit profile and repayment behavior;

9.2.5 to supply and/or submit any information about you or provided to us by you;

9.2.6 seek, verify and receive information from any credit bureau or third party (with whom you have financial relations at any time) when assessing your quick online credit app or your creditworthiness,

9.2.7 to disclose the above information as required in law; and

9.2.8 to retain records of your personal and credit information in any database in accordance with the provisions of the NCA.

9.2.9 You acknowledge and understand that a credit bureau will provide us with credit profile information and possibly a credit score reflecting your creditworthiness.  We cannot be held responsible for any loss that you may suffer or damage that you may incur caused by any credit bureaus or agency.

9.3 Information Security Policy

9.3.1 You agree to keep your information safe and to not disclose it to any unauthorized third party. You further agree that we cannot be held liable for any damages or loss sustained by you as a result such information becoming known to third parties, whether through your actions or through fraud, malware or phishing.

9.3.2 We reserve the right to suspend any account that we believe may have been compromised accordingly.

9.3.3 You must notify us immediately if you believe that your information has been processed without your permission. You can contact us on our call centre number or e-mail us as per details below.

9.4 Law

9.4.1 This Quick On-Line Credit App is governed by the laws of the Republic of South Africa, irrespective of whether or not you are South African or are accessing our website outside of the Republic of South Africa.

9.4.2 In terms of the Electronic Communications and Transactions Act of 2002, as amended, (“ECTA”) these Ts&Cs are binding and legally enforceable against you.  We do not sell any products via this Quick On-Line Credit App and accordingly, the provisions of ECTA relating to electronic transactions in this regard do not apply in respect of the Quick On-Line Credit App.

9.4.3 You have the right to resolve any dispute that may arise between us by way of alternative dispute resolution, or to file a complaint with the National Credit Regulator, or to make an application to the Tribunal as per details below.

9.4.4 Subject to the provisions of the NCA, we may, from time to time, update or change these Ts&Cs. We recommend that you read these Ts&Cs every time you access and use our website. Amended Ts&Cs will bear a different version number on the footer of each page of these Ts&Cs and will supersede and replace any previous Ts&Cs.

9.4.5No indulgence or extension of time which either you or us may grant to the other will constitute a waiver of or, whether by estoppel or otherwise, limit any of the existing or future rights of the grantor in terms hereof, save in the event or to the extent that the grantor has signed a written document expressly waiving or limiting such rights.

9.4.6 We shall be entitled to cede, assign and delegate all or any of its rights and obligations in terms of these Ts&Cs without notice to you.

9.4.7 All provisions of these Ts&Cs are, notwithstanding the manner in which they have been grouped together or linked grammatically, severable from each other. Any provision of these Ts&Cs which is or becomes unenforceable, whether due to voidness, invalidity, illegality, unlawfulness or for any reason whatever, shall, only to the extent that it is so unenforceable, be treated as not having been written and the remaining provisions of these Ts&Cs shall remain in full force and effect.

9.5 Contact Details

The following contact details are hereby disclosed:

Customer Care: 010 211 1120 or [email protected]

Credit Ombudsman: 086 1662 837

National Credit Regulator: 086 062 7627

Credit Bureau: 086 1128 364

10.1 DEFINITIONS

In this Agreement, unless the context indicates differently: -

10.1 "Agreement" means these terms and conditions, including the Schedule and all written notices that the supplier has given to the consumer;

10.1. "Business day" means any day except for a Saturday, Sunday or South African public holiday;

10.1.3 "Consumer"/"you"/"your" means the person who has agreed to enter into this Agreement and whose details are recorded in the Schedule;

10.1.4 "Schedule(s)" means the Retail Lay-by Schedule attached to these terms and conditions which records the purchase price of the goods, the number of amounts to be deposited, the quantity of the amounts to be deposited, the dates on which the amounts need to be deposited and any other Schedules which may be attached hereto by agreement between the parties;

10.1.5 "Supplier"/"we"/"us"/"our" means JDG Trading Pty (Ltd);

10.1.6 "VAT" means value-added tax chargeable under the Value-Added Tax Act 89 of 1991;

10.1.7 The headings of the various clauses in this Agreement have been inserted purely for the purpose of convenience and they will not be used to interpret the Agreement.

10.1.8. Any reference to a gender includes the other genders; and

10.1.9. The singular includes the plural and vice versa (the other way around).

10.2 INTRODUCTION

 You have agreed:-

10.2.1 To buy the goods set out in the Schedule on lay-by; and

10.2.2 To pay for the goods by making regular deposits until payment of the full purchase price, as set out in the Schedule.

10.2.3 You understand and agree that the goods will not be delivered to you and you will not become the owner thereof until you have paid the full purchase price for the goods. The goods will remain at our risk until you have accepted delivery of them.

10.3 You agree that:-

10.3.1. This Agreement represents the entire Agreement between the you and the supplier and that no alterations or additions to this Agreement may be effected unless agreed to by both parties, reduced to writing and signed by you and a duly authorized representative of the supplier; and

10.3.2. for purposes of this Agreement "signature" or "signed" does not include an electronic signature as contemplated in the Electronic Communications and Transactions Act 25 of 2002 ("ECT Act").

10.4. PAYMENT OF DEPOSIT AND INSTALMENTS

10.4.1 You understand and agree that:-

10.4.1.1. The purchase price of the goods includes VAT at the current rate of tax; and

10.4.1.2. If, at any time before the full purchase price of the goods is paid by you, the VAT rate is changed in relation to the supply of the goods, we will be entitled to recover the VAT increase from you prior to delivery of the goods.

10.4.2. The Agreement will commence upon signature of the Agreement and payment of the initial deposit set out in the Schedule.

10.4.3. Thereafter, you must deposit the monthly amounts on or before the due dates until the final payment date. All amounts must be deposited at the address of the store, as detailed in the Schedule, or via a direct deposit into the bank account of the store.

10.3.4. The deposits will be applied towards the settlement of the purchase price on the final payment date.

10.5. TERMINATION OF THE AGREEMENT

10.5.1 If you terminate the Agreement before paying the full purchase price, or fail to complete the payment for the goods within 60 (sixty) business days after the final payment date, we:

10.5.2 May charge a termination penalty of 1% of the full purchase price of the goods. At your request, we will provide you with written details on how the penalty was calculated. We will not charge a termination penalty if sufficient proof is made available to us that your failure to complete payment was due to death or your hospitalization;

10.5.3 After deducting the termination penalty (if any), will refund you any amounts paid by you under this Agreement;

10.5.4 You understand and agree that if the agreement had been terminated for any reason and you wish to buy other or similar goods, you will be required to enter into a new agreement with us and the current price of the goods will then apply.

10.6. STATEMENTS OF ACCOUNT AND CONTACT DETAILS

10.6.1 We will deliver a monthly statement of account to you by way of email or SMS, as may be elected by you.

10.6.2. You must check each statement as soon as you receive it and inform us within 7 days of receipt thereof if you think that a statement is not correct.

10.6.3. It is your responsibility to provide us with the correct contact details and to inform us of any changes.

10.7. DELIVERY OF THE GOODS

10.7.1. We will make every reasonable effort to deliver the goods to you as soon as possible after we have received the full purchase price of the goods.

10.7.2. We cannot be responsible for failure to perform or to deliver or a delay is performance or delivery due to circumstances beyond our control ("force majeure events"). We will not be liable to you for any loss arises from any failure or delay in performance or providing the goods resulting from force majeure events. We will use reasonable endeavors to continue to perform in terms of this Agreement as soon as performance becomes possible. We may contact you to agree on alternative dates for delivery, but will not require you to accept delivery at an unreasonable time.

10.7.3. You understand and agree that the goods as set out in the Schedule, are identified and described by style, make, model, kind, design or category ("Type"). This does not mean that specific goods are set aside for the duration of the lay-by agreement, but that we will deliver that Type to you after receipt of the full purchase price for the goods.

10.7.4. If, for reasons beyond our reasonable control, we are unable to deliver that Type to you, we will, at your option:-

10.7.4.1. Supply you with an equivalent quantity of goods that are comparable or superior in description, design or quality; or

10.7.4.2. Refund to you the amounts deposited with us for the goods, with interest in accordance with the Prescribed Rate of Interest Act 55 of 1975.

10.7.5. It is your responsibility to provide us with the correct delivery address prior to delivery of the goods.

10.8. TRANSFER OF RIGHTS

10.8.1. Unless our prior written consent has been obtained, you will not be entitled to cede, delegate, assign or transfer all or any part of your rights or obligations under this Agreement.

10.8.2. You hereby authorize us and agree that we may cede at any time any part or all of our rights under this Agreement or transfer any part or all of our rights or obligations (whether by way of delegation or assignment) under this Agreement to any third party. You further agree that it shall not be necessary for us to provide prior notification to you in the event of any such cession or transfer.

10.9. CONTACT DETAILS

 The following contact details are hereby disclosed:

 Customer Care: 0800 110 775

 National Consumer Commission: 012 761 3000

 Consumer Goods and Services Ombud: 0860 000 272

10.10. ADDRESS FOR NOTICES AND LEGAL PROCESSES

10.10.1. You agree to accept any notice and legal processes under this Agreement at the address recorded in the Schedule. (This address is known in law as your domicilium citandi et executandi or domicile address).

10.10.2. We choose as our domicile address where you must deliver all notices and legal processes, the following address: Marlboro House 6 Eastern Service Road Eastgate, Sandton 2090

10.10.3. If you want to change the address at which you agree to accept notices and legal processes, then you must send us a notice in writing by registered post. The notice must:-

10.10.3.1. inform us that you are changing your address; and

10.10.3.2. set out the new address at which you agree to accept notices.

10.10.4. Any new address must be a physical address in the Republic of South Africa.

10.10.5. If we send a notice to you:-

10.10.5.1. by prepaid registered post to your address, we will treat it as if you have received it 7 (seven) days after posting; and

10.10.5.2. by hand, we will treat it as if you have received it on the date of delivery.

10.10.6. When we treat a notice as if you have received it by a certain date, it means that we do not have to prove that you did receive it then. If you claim that you did not receive the notice by that date, then you will have to prove it.

10.11. GOVERNING LAW AND JURISDICTION

10.11.1. This Agreement is in all respects governed by the laws of the Republic of South Africa.

10.11.2. You agree that the supplier may bring legal proceedings against you relating to this Agreement in any Magistrate's Court that has jurisdiction, even if the amount of the claim may exceed the jurisdiction of that court. This does not prevent the supplier from bringing legal proceedings in a High Court that has jurisdiction.

10.12. GENERAL

10.12.1. We do not lose any of our rights under this Agreement if we do not insist immediately and in every instance on these rights. You may not use it as defense if we had a right which we did not enforce at the relevant time.

10.12.2. If any term or condition of this Agreement becomes unenforceable for any reason whatsoever, that term or condition is severable from and shall not affect the validity of any other term or condition in this Agreement.

11.1. These Terms of the Online Exclusive Offers (Promotion) together with the Russells Standard Terms and Conditions www.russells.co.za set out the terms and conditions that will apply when you place an order through the Russells operated website only and you purchase goods advertised as part of this promotion. Please note that the terms and conditions that apply to this promotion differ on certain parts from the terms and conditions that apply to ordering other products. Such differences will be explained later in these Terms. If you are unable to understand, or have any questions about these Terms please contact Russells on 0800 110 775 Please note that these Terms are subject to change so review and save or print a copy of the current terms and conditions prior to each order that you submit.

11.2. The Promotion is the sale of certain online only products as advertised on the specific product, for the advertised specific day, whereby the advertised goods will be sold at a discounted price for that specific day, and available for purchase online only.

11.3. The Promotion starts at Russells online only on the advertised and advertised day at 08:00am and ends on the advertised and mentioned day at 00:00pm. No purchases will be accepted after midnight on the advertised and mentioned day.

11.4. You will need to be logged into Russells website in order to use the promotion

 

11.2 ORDER AND ACCEPTANCE

11.2.1. Each order submitted, which includes the receipt of the full purchase price, constitutes an offer to purchase products. Orders are subject to Russells acceptance and may be refused at Russells discretion, for example in cases where:

11.2.1.1. Orders cannot be processed due to an error in information you have provided;

11.2.1.2. There is an error on the website relating to the products that you have ordered, for example an error relating to the price or description of the product as displayed on the website; or

11.2.2. The products that you have ordered are no longer available through the website.

11.2.3. After Russells receives your order, you will receive an email confirming receipt of your order. If you do not receive an email, contact Russells before you try to place another order for the same product.

11.2.4. You will receive an email when your order is being dispatched confirming that your order has been accepted and is on its way to you.

11.2.5. If you have any questions, comments or concerns regarding Russells order acceptance policy (agreement of sale), or if you consider that your order was rejected in error, please contact Russells on 0800 110 775.

 

11.3 PRODUCT AVAILABILITY

11.3.1. Russells will have the right, at any time, to make changes to information about products displayed on the website, for example information about prices, description or the availability of products and Russells may do so without first giving you notice of the changes.

11.3.2. Russells will not, however, make any changes to the price, availability or description of any product after an order has been accepted. Russells cannot guarantee the performance of any third party and shall not be liable for any act or default by a third party.

11.3.2. Due to the stock quantity, each customer may not purchase more than 1 product using this Promotion.

 

11.4 CUSTOMER INITIATED ORDER CANCELLATIONS AND CHANGES

11.4.1. You can make changes to or cancel your order at any time before your order has been processed. To make changes to your processed order, please contact Russells. If your order has already been dispatched, you will be able to request a refund of the product please see Return Policy.

11.5 DELIVERY

11.5.1. Any delivery dates provided to you in connection with your order are estimates. Although the aim is to provide you with as accurate estimates as possible, Russells cannot promise that they are accurate.

11.5.2. Product that is delivered to you will become your property at the time that you receive it provided that Russells has received full payment for the product. As soon as Russells has delivered the product to you, you will become responsible for it and for any loss or damage to it thereafter.

11.5.3. Please see the delivery policy for further details.

11.6 GENERAL

11.6.1. Participants of this promotion agree that Russells will, subject to prevailing law, have no liability whatsoever for any injuries, losses, costs, damage or disappointment of any kind resulting in whole or in part, directly or indirectly from acceptance, misuse or use of the promotion, or from participation in this promotion.

11.6.2. If any provision or part of these rules is deemed void or otherwise unenforceable in law, then that provision or part shall be deemed excluded and the remainder of these rules shall remain in force.

11.6.3. Any violation of these rules will result in the immediate disqualification of the transgressing participant from the promotion.

12.1 You will be required to produce a valid TV license and ID document when purchasing a TV. First time buyers may purchase a TV license in-store. In terms of the Broadcasting Act and Television License Regulations, license holders are required to take note of and/or comply with the following: Statutory obligations pertaining to a television license:

12.1.1 A television license is valid only at the permanent address reflected on the license.

12.1.2 A person purchasing a television set must be in possession of a valid (paid-up) TV license. A television set may not be purchased using someone else’s TV license.

12.1.3 When taking out a domestic/household television license for the first time, a person is required to provide his/her personal particulars: surname, initials, ID number (a copy thereof, fixed address and contact details.

12.1.4 When renewing a television license, a person is required to present an existing license, a copy thereof, or a renewal notice.

12.1.5 A license holder must notify the SABC, in writing, of a change of address within 30 days

12.1.6 A television license is not transferable from one license holder to another except between spouses or between unmarried “life partners” in a permanent relationship, on the death of a husband/wife or partner.

12.1.7 A single domestic television license is required per household regardless of the number of TV sets, provided that all sets so licensed are used at a license holder’s residential premises only by members of his/her family.

12.1.8 A separate domestic television license at the full annual tariff is required for a second or additional residential property (e.g., a holiday home) since a different physical address is involved.

12.1.9 “Family members of a television license holder” – defined as all persons who are permanently resident with the license holder; and are dependent on him, and are owed a legal duty of support by the license holder – are covered by a single TV license in his/her name. A person has to meet all three of these conditions to be covered by a household’s TV license. In practice, such domestic license covers a license holder and his/her immediate, dependent family members – in the case of a married couple, a husband/wife and his/her dependent, minor children. Adult (non-dependent) children or more distant relatives – such as adult children, parents/ grandparents, brothers/sisters, uncles/aunts – or boarders or lodgers sharing a family’s home, are not defined as family members. They are separately liable for television sets in their possession and/or used by them.

All materials published on Russells website is protected by copyright and owned or controlled by Russells or the party accredited as the producer of the content, software or other material. Nothing in these terms and conditions of use shall be construed as conferring by implication or otherwise, any license or right under this copyright, patent, trade mark, database right or other intellectual property or proprietary interest of Russells or any third party. All logos, names and trademarks, which appear on the website are the intellectual property of Russells or are used by Russells under license. Russells will prosecute any violation of intellectual property rights to the fullest extent that the law permits. Reproduction of part or all of the contents in any form is prohibited other than strictly for individual use. If you respond to Russells via e-mail, surveys, forums, registration, or any other communication medium with any information, including but not limited to feedback, data, questions, comments or suggestions, but excluding your personal data, the information will not be deemed confidential. Russells will not have any obligation to keep such information confidential and will be free to reproduce, use, disclose and distribute the information to others without limitation. Russells will also be able to use any ideas, concepts, know-how or techniques contained in the information for any purpose, including but not limited to developing, manufacturing and marketing products, which incorporate or otherwise rely on the information. You consent to the aforesaid use of such information. By submitting information, you agree that Russells may publish the information, use it as part of its operations, and incorporate its concepts in Russells goods or for any other purposes, which Russells considers necessary, without liability. Russells will deal with your personal information in terms of the privacy policy: http://www.russells.co.za/privacy/

14.1.1 When you visit the Website of Russells, you consent to receiving communications from Russells electronically and agree that all agreements, notices, disclosures and other communications sent by Russells satisfy any legal requirements, including but not limited to the requirement that such communications should be “in writing”.

14.1.2 You must ensure that the goods are fit for the purpose for which you want to buy them and are in good condition and free of any form of defects before you take delivery of the goods. It is a responsibility of the customer to ensure before delivery, that the goods listed on the till slip or your purchase order correspond in description, price and quantity with the goods purchased. You agree to adhere to the user/manufacturer’s instructions and ensure that you make yourself aware of all product warnings and safety instructions prior to the installation or use of all products purchased from Russells. You are to keep proof of any repairs conducted and authorized by Russells and proof of purchase on all returned goods.

14.1.3 You must make sure of all measurements and sizes before purchasing your goods, as we will not replace or refund you if the goods do not fit into the room/intended location or through a door.

14.1.4 The onus is on you to advise us if the goods are for a particular purpose when entering the transaction, and we cannot be held liable if you have not advised us of the goods    particular purpose.

14.1.5 Russells provides the website “as is” and “as available” and to the extent permissible by law disclaims warranties including but not limited to warranty of title, merchantability, non-infringement, fitness for a particular purpose and that the website is free from defects, uninterrupted and error free.  While Russells attempts to provide accurate and timely information, Russells cannot guarantee this. Russells may correct and change the website if required.  The Russells goods and services described on the website are available in RSA, through the Russells branch network.

14.1.6 Although Russells has made every effort to display the goods and their colors as accurately as possible, the displayed products and colors of the products will also depend upon your equipment and Russells cannot guarantee that your equipment will display an accurate representation of the actual goods or their colors. Russells will not be liable for any other website provided by any third party.  All accessories shown with products for presentation purposes are not included in the price nor are such products guaranteed to be available for sale by Russells.  In the event of delivery delays or out of stock situations we will notify you and we will do our very best to ensure a speedy fulfillment.

14.1.7 Image Disclaimer: Where products are displayed with compatible devices, these devices will not be included as part of the sales price unless specifically identified as part of a product bundle. In all other cases images are shown to display products within a lifestyle setting and do not include part of a sales proposal including any said devices or lifestyle additions.

Russells is to be exempted for any liability due to a customer failing to provide accurate information on registration, or a customer failing to view special warnings etc. Subject to applicable law, you agree to indemnify, defend, and hold Russells harmless against any claim, or liability (including attorneys' fees) arising out of your use of the website.

Russells may immediately terminate use of and access to the website if you breach the terms. This will be without prejudice to any other remedies and rights that we may have in terms of the law, including but not limited to claims for specific performance and damages. Save for certain exceptions (Software, Games, Music, and DVD) and subject to certain charges.

This Agreement is in all respects governed by the laws of the Republic of South Africa. You agree that we may bring legal proceedings against you relating to this Agreement in any Magistrate's Court that has jurisdiction, even if the amount of the claim may exceed the jurisdiction of that court. This does not prevent us from bringing legal proceedings in a High Court that has jurisdiction. We choose as our domicile address where you must deliver all notices and legal processes, the following address: Marlboro House, 6 Eastern Service Road, Eastgate, Sandton, 2090

https://www.pepkor.co.za/wp-content/uploads/2018/08/PAIA-Manual_Final.pdf

19.1 This promotional offer is subject to your acceptance of the Terms and Conditions set out herein.

19.2  You acknowledge that you have read and understand these Terms and Conditions.  These Terms and Condition will govern the redemption of the offer from any Russell’s store.

19.3 This promotion is promoted by Russells a brand of Pepkor Trading (Pty) Ltd (Reg. No. 1958/003362/07) (“the Promoter”).

19.4 Promotion Period: Every Friday (“The Promotion Period”) when and if advertised.

19.5 The Offer: On selected Friday’s, selected goods will be on promotion for that day only. The selected goods will be advertised in store and online

19.6 This Offer is only available on cash and credit and not available on layby. The offer is available for in store and online purchases

19.7 The Offer is only applicable to one purchase per customer. Online purchases made through several logins and using the same card will disqualify the order. Use of any other person’s login details will disqualify your order.

19.8 Russells reserves the right, in its sole discretion and to the extent permitted by law, to amend these Terms and Conditions, at any time.

19.9  Stock is limited, and Russells reserves the right to stop the promotion once each specific product has been sold. All orders are subject to stock availability and no correspondence will be entered into should stock no longer be available.

19.10  Russells assumes no liability whatsoever for any direct or indirect loss or damage arising from your participation in Offer or howsoever arising (whether arising from negligence or otherwise). All customers, whilst participating in this Offer, indemnify Russells and hold Russells harmless for any loss, damage, harm or injury (whether arising from negligence or otherwise) which may be sustained as a result of any claim, costs, expense, loss or damages which may be made by any third party.

19.11  Russells assumes no risk and/or liability whatsoever for any interruption in services and/or the failure of any supplier to meet any technical element of this Offer which may result in you not successfully taking up the Offer.

19.12  This Offer cannot be used in conjunction with any other promotional offer.

19.13   Any purchases, which are conducted contrary to the requirements of these terms and conditions, will be cancelled and customer will be refunded should their order be cancelled/disqualified.

19.14  It is your responsibility to ensure that the information provided is accurate, complete and up to date.

 

If we don’t have the best price, we’ll beat it!

Should you purchase any item in the Russells catalogue, and then, find the item cheaper at any other retailer, we will refund the difference in the price you paid.

• 20.1. The Price Beat does not apply to new store openings, store relaunches, discounted, display, aged, discontinued or damaged stock.
• 20.2. The competitor must be in-stock of that identical item.
• 20.3. The price beat does not apply to foreign stores.
• 20.4. The price beat does not apply to Online Exclusive Offers
• 20.5. The items up for comparison must be the identical item, brand, barcode, volume/weight.
• 20.6. The warranty/guarantee period must be identical to that of the competitor product.
• 20.7. The retailer deemed to be a competitor needs to be a valid VAT registered retailer – accredited by our suppliers as a reseller of their goods and brands that are in question.
• 20.8. Proof of the item being cheaper at another retailer must be provided e.g. quote
• 20.9. Limited to one per customer only.
• 20.10. It is your responsibility to ensure that the information provided is accurate, complete and up to date.
• 20.11. If you have purchased an item from Russells and you happen to find an identical product from a competitor within 14 days from day of purchase, let us know and we will refund the difference. Alternatively, if you wish to purchase from Russells and you find the same item at a competitor for less, tell us and we will BEAT THAT PRICE!

1.   This competition (the “Competition)” is promoted by Russells a division of Pepkor Trading (Pty) Ltd (Reg. No. 1958/003362/07) and with Russells being a brand of the JD Group (the “Promoter”).

2.   This Competition shall be conducted in accordance with the provisions of section 36 read with Regulation 11 of the Consumer Protection Act No. 68 of 2008.

3.   Competition Period

The Competition runs from 1 May 2020 to 3 May 2020, both dates inclusive (the “Competition Period”). No entries will be accepted after midnight on 3 May 2020.

4.   Who Can Enter (the “Participant”)

You are entitled to participate in this Competition if you are a natural person 18 (eighteen) years or older, who is either a South African citizen or carries a valid work permit. The Promoter reserves the right, at any time, to verify the validity of a Participant (including but not limited to a participant’s identity and age) and to reject any Participant who has not complied with these terms and conditions. Errors and omissions may be accepted at the Promoter’s sole discretion. Failure by the Promoter to enforce any of its rights at any stage does not constitute a waiver of those rights.

5.   Exclusions

Directors, members, employees, agents of, or consultants to the Promoter and its subsidiaries, their promotional partners and printers, their advertising and promotional agencies, supplier of goods or services in connection with this Competition, or if you are any of the aforementioned persons' immediate family, including spouses, life partners, parents, children and siblings, are excluded from being entered into this Competition.

6.   How to Enter

A Participant must comment on the Promoter’s Facebook post by telling the Promotor’s what you look forward to when getting back to work and will then automatically be entered into a draw to win a prize as described below (the “Prize”).

It is within the Promoters sole discretion to disqualify any Participant who posts any inappropriate comment or uses inappropriate language on the Facebook Competition post, or on such other social media or webpage.

7.   Number of Entries per Participant

One per person.

8.   Entry Fee

There is no entry fee to participate in the Competition.

9.   The Prize

1 (one) time Laptop Asus X540 Celeron Notebook Plus Backpack worth R 5 000.00 (rive thousand rand)

10.   Winning draw and Winner’s Rights and Obligations

10.1   The Winner will be chosen randomly under the supervision of an independent accountant, registered auditor or attorney.

10.2   The draw will take place on the 7 May 2020.

10.3   Should the Competition draw be postponed, a decision which will be in the sole discretion of the Promoter, to another date for any reason whatsoever, the new draw date will be published on the website cited below within 4 (four) days after the original draw date.

10.4   The random entry drawn will be independently audited by an independent accountant, registered auditor or attorney to establish whether it meets the Competition qualifying criteria and if so that the Participant will be the Winner (subject to the Promoter being able to contact the Winner). If the qualifying criteria are not met further random draws will take place until a randomly selected valid entry meets the eligibility criteria.

10.5   The Winner will be notified via telephone within 48 (forty eight) hours of the random draw taking place. The Promoter will attempt contact with the Winner at least 3 (three) times, but if the Promoter is unable to contact the Winner within 2 (two) days after the first attempt, through no fault of the Promoter, the Prize will be awarded to the next eligible Winner. The Winner will also be announced on the Promoter’s Facebook page and webpage.

10.6   The Winner may be asked to participate in marketing activities, including by having his/her photograph taken, but he/she will be entitled to decline to do so.

10.7   The Prize is exclusively for the benefit of the Winner and is neither transferable nor exchangeable for cash or otherwise. The Prize must be taken up within 3 (three) weeks after the Winner has been announced.

10.8   The Winner will be required to complete a declaration acknowledging receipt of the price and that he/she is not connected to the Promoter as stipulated above.

10.9   By entering into the Competition, a Participant consent to the Promoter sending promotional material during and after this Competition, in accordance with the Protection of Personal Information Act (“POPI”).

10.10   Participants of this Competition are voluntarily providing their personal information as envisaged by POPI to the Promoter, its associated agencies and the third party service providers running the Competition in conjunction with the Promoter.

10.11   By entering this Competition, Participants authorize the Promoter to collect, store and use (not share unless legally required to do so) personal information as envisaged by POPI of Participants for communication or statistical purposes. Participants are entitled to decline any marketing communication and inform the Promoter in writing should a Participant wish to be removed from all communication.

10.12   By participating in this Competition, a Participant agrees to all the Competition Rules set out above, without exception.

10.13   The Winner will not be allowed win a Prize more than once during this Competition Period.

11.   General

11.1   The Promoter reserves the right to amend, modify, cancel or withdraw any aspect of this Competition in its sole discretion at any time without prior notice or liability. The Promoter cannot guarantee the performance of any third party and shall not be liable for any act or default by a third party. Participants of this Competition agree that the Promoter will, subject to prevailing law, have no liability whatsoever for any injuries, losses, costs, damage or disappointment of any kind resulting in whole or in part, directly or indirectly from acceptance, misuse or use of the Prize, or from participation in this Competition.

11.2   The laws of the Republic of South Africa govern this Competition. If any provision or part of these Competition Rules is deemed void or otherwise unenforceable in law, then that provision or part shall be deemed excluded and the remainder of these Competition Rules shall remain in force. Any violation of these Competition Rules will result in the immediate disqualification of the transgressing Participant from the Competition.

11.3   The Promoters decision is final, and no correspondence will be entered into.

11.4   No liability shall lie on the Promoter in favour of any Participant, Winner (s) and/or third party arising from cancellation, suspension or termination. Therefore, the Participant waives any and all rights which they may have against the Promoter and hereby acknowledges that they will have no right of recourse or claim of any nature whatsoever against the Promoter.

A copy of these Competition Rules is available at www.russells.co.za.

1.   Note that all terms and conditions are subject to the Consumer Protection Act (“CPA”), and these conditions will in no way influence or amend any rights the Purchaser may have in terms of the CPA.

2.   Kindly note that this service offering is limited to essential appliances (cooking and refrigeration) ONLY, as per legislation during the National Covid-19 lockdown period. All other non-essential appliances will not be covered by this offer.

3.   The product brands supported under warranty and under this offer will include DEFY, KIC, HISENSE, UNIVA and WHIRLPOOL

4.   For goods purchased from one of our stores:

4.1   If goods are defective within the first 6 months from the date of purchase as indicated on your proof of purchase, you may contact our customer contact centre to request a repair, replacement or a refund for the price paid for the goods at the point of purchase.

4.2   Kindly indicate immediately when reporting the defect, which option (refund/replacement/repair) you would prefer, in order for the call centre to submit the correct claim to the manufacturer.

4.3   Please note that only repairs of the essential goods will be attended to during the national lockdown period.

4.4   Any request for a replacement or refund in terms of the CPA legislation, will only be attended to after the lockdown period elapsed.

4.5   If goods are defective after the first 6 months from the date of purchase, but still within the manufacturer’s warranty as indicated on your warranty documentation, you may contact  our customer contact centre to request a repair.

4.6   If goods are defective after the manufacturer’s warranty expired or the fault is not related to a manufacturer’s fault or excluded from the warranty agreement, you may contact our customer contact centre to request an out of warranty repair for you. We will notify a service provider to provide a quotation for the call out to your premises to diagnose the fault and complete the repair.

4.7   Should the service provider not be able to remedy the defect on an out of warranty product, we will offer a 10% discount off the purchase of a new, but similar product - This discount will apply to online purchases made on our website

4.8   Kindly note that delivery of this new product, after purchase, will only take place after the lockdown period.

5.   For goods NOT purchased from one of our stores, but from another retailer:

5.1   If goods are defective within the first 6 months from the date of purchase as indicated on your proof of purchase, you may contact  our customer contact centre to request a repair. Any request for a replacement or a refund in terms of CPA legislation, can only be requested from the retailer where you purchased the goods from.

5.2   Unfortunately we will not be able to assist with a replacement of refund request in terms of the CPA legislation, within the first 6 months after purchase, if the goods were not purchased from us.  

5.3   Please note that only repairs of the essential goods will be attended to during the national lockdown period.

5.4   If goods are defective after the first 6 months from the date of purchase, but still within the manufacturer’s warranty as indicated on your warranty documentation, you may contact  our customer contact centre to request a repair.

5.5   The customer contact centre will request a copy of your proof of purchase, to proof the warranty and to supply to the service provider

5.6   If goods are defective after the manufacturer’s warranty expired or the fault is not related to a manufacturer’s fault or excluded from the warranty agreement, you may contact our customer contact centre to request an out of warranty repair for you. We will notify a service provider to provide a quotation for the call out to your premises to diagnose the fault and complete the repair.

5.7   Should the service provider not be able to remedy the defect on an out of warranty product, we will offer a 10% discount off the purchase of a new, but similar product – This discount will apply to online purchases made on our website

5.8   Kindly note that delivery of this new product, after purchase, will only take place after the lockdown period.

6.   Damage to appliances: Damage caused, or seemingly caused, by the events listed below, or evidence of the events listed below, may invalidate the warranty and would usually not be covered under the manufacturer’s warranty or the extended warranty irrespective of manufacturer or retailer – The repair request will still be submitted to the service provider, but a repair charge may apply at the discretion and/or election of the repair agent:

6.1   Connection to incorrect voltage or damage due to electrical power surges, load shedding or power interruptions

6.2   Lightning damage to appliances

6.3   Damaged caused by extended exposure to moisture and humidity

6.4   Fire or heat damage

6.5   Acts of God

6.6   War

6.7   Public disturbances

6.8   Normal wear and tear (cosmetic)

6.9   Accidental damage

6.10   Misuse or abuse

6.11   Failure to properly maintain the equipment or goods

6.12   Use of improper cleaning methods, products or equipment

6.13   Infestation by insects or vermin

6.14   Incorrect installation

6.15   Incorrect operation

6.16   Use for which it is not designed (e.g. commercial or industrial environment)

6.17   Damage caused by the use of remanufactured or generic parts

6.18   Evidence of tampering or repair by a non-approved service centre

6.19   Altered or removed serial number

6.20   Theft or Accidental loss of the product

6.21   Any other exclusions which may not be listed above, but listed in the specific product terms & conditions supplied by the manufacturer with the equipment (goods) or referred to on the manufacturer’s website

7.   These repair services will be offered under extremely stringent conditions as per the increased health and safety conditions required during the lockdown period:

7.1   The repair agent will be visiting your premises after the repair has been requested and after an appointment has been made with yourself

7.2   The repair agent will be required to keep a social distance and will wear protective gear (eg Mask)

7.3   For the protection of yourself and your family, as well as our repair agents performing this vital service, we kindly request that you:

-   Thoroughly wipe down the equipment with a disinfectant before and after the onsite visit

-    Avoid any physical contact with the repair agent (eg shaking of hands)

-   Keep a social distance from the repair agent, while onsite

-   Wear protective face gear (eg mask) as a preventative measure while the repair agent is conducting the repair at your premises.

-   Wash your hands thoroughly before and after the onsite repair visit, with soap and water

8.   We will not interfere with the discretion and decisions of the repair agent as they are our trusted appointed repair agent of choice. If you do not agree with their decisions regarding the repairs, or their workmanship, this should be taken up with the repair agent and not with our offices. Accordingly we will not be liable for any negligence (whether gross or otherwise) in respect of repair agent conduct and repairs.

9.   The repair services are rendered by the repair agent and not our offices, hence the repair agent will issue quotations and make arrangements regarding payments (in instances where payments will be applicable in respect of call out and repairs to be undertaken). Payment will be made directly to the repair agent.

1.   This competition (the “Competition)” is promoted by Russells a division of Pepkor Trading (Pty) Ltd (Reg. No. 1958/003362/07) and with Russells being a brand of the JD Group (the “Promoter”).

2.   This Competition shall be conducted in accordance with the provisions of section 36 read with Regulation 11 of the Consumer Protection Act No. 68 of 2008.

3.   Competition Period

The Competition runs from 8^th to 10^th May 2020, both dates inclusive (the “Competition Period”). No entries will be accepted after midnight on 10^th May 2020.

4.   Who Can Enter (the “Participant”)

You are entitled to participate in this Competition if you are a natural person 18 (eighteen) years or older, who is either a South African citizen or carries a valid work permit. The Promoter reserves the right, at any time, to verify the validity of a Participant (including but not limited to a participant’s identity and age) and to reject any Participant who has not complied with these terms and conditions. Errors and omissions may be accepted at the Promoter’s sole discretion. Failure by the Promoter to enforce any of its rights at any stage does not constitute a waiver of those rights.

5.   Exclusions

Directors, members, employees, agents of, or consultants to the Promoter and its subsidiaries, their promotional partners and printers, their advertising and promotional agencies, supplier of goods or services in connection with this Competition, or if you are any of the aforementioned persons' immediate family, including spouses, life partners, parents, children and siblings, are excluded from being entered into this Competition.

6.   How to Enter

Comment on the Facebook post: Share the best advise that you have ever received from you mother and will automatically go into the draw to win.

It is within the Promoters sole discretion to disqualify any Participant who posts any inappropriate comment or uses inappropriate language on the Facebook Competition post, or on such other social media or webpage.

7.   Number of Entries per Participant

One per person.

8.   Entry Fee

There is no entry fee to participate in the Competition.

9.   The Prize

1X Edblo Royalty Queen Bed Set valued @ R3499.

10.   Winning draw and Winner’s Rights and Obligations

10.1   The Winner will be chosen randomly under the supervision of an independent accountant, registered auditor or attorney.

10.2   The draw will take place on the 13^th May 2020.

10.3   Should the Competition draw be postponed, a decision which will be in the sole discretion of the Promoter, to another date for any reason whatsoever, the new draw date will be published on the website cited below within 4 (four) days after the original draw date.

10.4   The random entry drawn will be independently audited by an independent accountant, registered auditor or attorney to establish whether it meets the Competition qualifying criteria and if so that the Participant will be the Winner (subject to the Promoter being able to contact the Winner). If the qualifying criteria are not met further random draws will take place until a randomly selected valid entry meets the eligibility criteria.

10.5   The Winner will be notified via telephone within 48 (forty eight) hours of the random draw taking place. The Promoter will attempt contact with the Winner at least 3 (three) times, but if the Promoter is unable to contact the Winner within 2 (two) days after the first attempt, through no fault of the Promoter, the Prize will be awarded to the next eligible Winner. The Winner will also be announced on the Promoter’s Facebook page and webpage.

10.6   The Winner may be asked to participate in marketing activities, including by having his/her photograph taken, but he/she will be entitled to decline to do so.

10.7   The Prize is exclusively for the benefit of the Winner and is neither transferable nor exchangeable for cash or otherwise. The Prize must be taken up within 3 (three) weeks after the Winner has been announced.

10.8   The Winner will be required to complete a declaration acknowledging receipt of the price and that he/she is not connected to the Promoter as stipulated above.

10.9   By entering into the Competition, a Participant consent to the Promoter sending promotional material during and after this Competition, in accordance with the Protection of Personal Information Act (“POPI”).

10.10   Participants of this Competition are voluntarily providing their personal information as envisaged by POPI to the Promoter, its associated agencies and the third party service providers running the Competition in conjunction with the Promoter.

10.11   By entering this Competition, Participants authorize the Promoter to collect, store and use (not share unless legally required to do so) personal information as envisaged by POPI of Participants for communication or statistical purposes. Participants are entitled to decline any marketing communication and inform the Promoter in writing should a Participant wish to be removed from all communication.

10.12   By participating in this Competition, a Participant agrees to all the Competition Rules set out above, without exception.

10.13   The Winner agrees that upon winning the Prize, no further prizes in any competitions or give-away or similar campaign of Promoter or JD Group of which the Promoter forms part, will be awarded to the Winner for a period of 3 (three) months, irrespective of whether the Winner has entered or qualified prior to or after the date on which the Prize was awarded to the Winner.

11.   General

11.1   The Promoter reserves the right to amend, modify, cancel or withdraw any aspect of this Competition in its sole discretion at any time without prior notice or liability. The Promoter cannot guarantee the performance of any third party and shall not be liable for any act or default by a third party. Participants of this Competition agree that the Promoter will, subject to prevailing law, have no liability whatsoever for any injuries, losses, costs, damage or disappointment of any kind resulting in whole or in part, directly or indirectly from acceptance, misuse or use of the Prize, or from participation in this Competition.

11.2   The laws of the Republic of South Africa govern this Competition. If any provision or part of these Competition Rules is deemed void or otherwise unenforceable in law, then that provision or part shall be deemed excluded and the remainder of these Competition Rules shall remain in force. Any violation of these Competition Rules will result in the immediate disqualification of the transgressing Participant from the Competition.

11.3   The Promoters decision is final, and no correspondence will be entered into.

11.4   No liability shall lie on the Promoter in favour of any Participant, Winner (s) and/or third party arising from cancellation, suspension or termination. Therefore, the Participant waives any and all rights which they may have against the Promoter and hereby acknowledges that they will have no right of recourse or claim of any nature whatsoever against the Promoter.

A copy of these Competition Rules is available at www.russells.co.za

1.   This competition (the “Competition)” is promoted by Russells a division of Pepkor Trading (Pty) Ltd (Reg. No. 1958/003362/07) and with Russells being a brand of the JD Group (the “Promoter”).

2.   This Competition shall be conducted in accordance with the provisions of section 36 read with Regulation 11 of the Consumer Protection Act No. 68 of 2008.

3.   Competition Period

The Competition runs from 18^th to 21^st June 2020, both dates inclusive (the “Competition Period”). No entries will be accepted after midnight on 21^st June 2020.

4.   Who Can Enter (the “Participant”)

You are entitled to participate in this Competition if you are a natural person 18 (eighteen) years or older, who is either a South African citizen or carries a valid work permit. The Promoter reserves the right, at any time, to verify the validity of a Participant (including but not limited to a participant’s identity and age) and to reject any Participant who has not complied with these terms and conditions. Errors and omissions may be accepted at the Promoter’s sole discretion. Failure by the Promoter to enforce any of its rights at any stage does not constitute a waiver of those rights.

5.   Exclusions

Directors, members, employees, agents of, or consultants to the Promoter and its subsidiaries, their promotional partners and printers, their advertising and promotional agencies, supplier of goods or services in connection with this Competition, or if you are any of the aforementioned persons' immediate family, including spouses, life partners, parents, children and siblings, are excluded from being entered into this Competition.

6.   How to Enter

7.   A Participant must go to our https://www.facebook.com/YouPayLessForMore/ post and comment us how you would spoil your dad if you were not locked down and you will automatically go into the draw to win a prize as described below (the “Prize”).

It is within the Promoters sole discretion to disqualify any Participant who posts any inappropriate comment or uses inappropriate language on the Facebook Competition post, or on such other social media or webpage.

8.   Number of Entries per Participant

One per person.

9.   Entry Fee

There is no entry fee to participate in the Competition.

10.   The Prize

1x Sansui 40-inch TV valued at R5000

11.   Winning draw and Winner’s Rights and Obligations

11.1   The Winner will be chosen randomly under the supervision of an independent accountant, registered auditor or attorney.

11.2   The draw will take place on the 23^rd June 2020.

11.3   Should the Competition draw be postponed, a decision which will be in the sole discretion of the Promoter, to another date for any reason whatsoever, the new draw date will be published on www.russells.co.za cited below within 4 (four) days after the original draw date.

11.4   The random entry drawn will be independently audited by an independent accountant, registered auditor or attorney to establish whether it meets the Competition qualifying criteria and if so that the Participant will be the Winner (subject to the Promoter being able to contact the Winner). If the qualifying criteria are not met further random draws will take place until a randomly selected valid entry meets the eligibility criteria.

11.5   The Winner will be notified via telephone within 48 (forty eight) hours of the random draw taking place. The Promoter will attempt contact with the Winner at least 3 (three) times, but if the Promoter is unable to contact the Winner within 2 (two) days after the first attempt, through no fault of the Promoter, the Prize will be awarded to the next eligible Winner. The Winner will also be announced on the Promoter’s Facebook page and webpage.

11.6   The Winner may be asked to participate in marketing activities, including by having his/her photograph taken, but he/she will be entitled to decline to do so.

11.7   The Prize is exclusively for the benefit of the Winner and is neither transferable nor exchangeable for cash or otherwise. The Prize must be taken up within 3 (three) weeks after the Winner has been announced.

11.8   The Winner will be required to complete a declaration acknowledging receipt of the price and that he/she is not connected to the Promoter as stipulated above.

11.9   By entering into the Competition, a Participant consent to the Promoter sending promotional material during and after this Competition, in accordance with the Protection of Personal Information Act (“POPI”).

11.10   Participants of this Competition are voluntarily providing their personal information as envisaged by POPI to the Promoter, its associated agencies and the third party service providers running the Competition in conjunction with the Promoter.

11.11   By entering this Competition, Participants authorize the Promoter to collect, store and use (not share unless legally required to do so) personal information as envisaged by POPI of Participants for communication or statistical purposes. Participants are entitled to decline any marketing communication and inform the Promoter in writing should a Participant wish to be removed from all communication.

11.12   By participating in this Competition, a Participant agrees to all the Competition Rules set out above, without exception.

11.13   The Winner agrees that upon winning the Prize, no further prizes in any competitions or give-away or similar campaign of Promoter or JD Group of which the Promoter forms part, will be awarded to the Winner for a period of 3 (three) months, irrespective of whether the Winner has entered or qualified prior to or after the date on which the Prize was awarded to the Winner.

12.   General

12.1   The Promoter reserves the right to amend, modify, cancel or withdraw any aspect of this Competition in its sole discretion at any time without prior notice or liability. The Promoter cannot guarantee the performance of any third party and shall not be liable for any act or default by a third party. Participants of this Competition agree that the Promoter will, subject to prevailing law, have no liability whatsoever for any injuries, losses, costs, damage or disappointment of any kind resulting in whole or in part, directly or indirectly from acceptance, misuse or use of the Prize, or from participation in this Competition.

12.2  The laws of the Republic of South Africa govern this Competition. If any provision or part of these Competition Rules is deemed void or otherwise unenforceable in law, then that provision or part shall be deemed excluded and the remainder of these Competition Rules shall remain in force. Any violation of these Competition Rules will result in the immediate disqualification of the transgressing Participant from the Competition.

12.3   The Promoters decision is final, and no correspondence will be entered into.

12.4   No liability shall lie on the Promoter in favour of any Participant, Winner (s) and/or third party arising from cancellation, suspension or termination. Therefore, the Participant waives any and all rights which they may have against the Promoter and hereby acknowledges that they will have no right of recourse or claim of any nature whatsoever against the Promoter.

A copy of these Competition Rules is available at www.russells.co.za

1.  This promotional offer is subject to your acceptance of the Terms and Conditions set out herein.

2.  You acknowledge that you have read and understand these Terms and Conditions. These Terms and Condition will govern the redemption of the offer from any Russells store.

3.  This promotion is promoted by Russells a brand of Pepkor Trading (Pty) Ltd (Reg. No. 1958/003362/07) (“the Promoter”).

4.  Promotion Period: The Promotion will be valid only when advertised (“The Promotion Period”).

5.  This Offer is only available online at www.russells.co.za for cash sales. No lay-by or credit sales will be applicable.

6.  The Offer is only applicable to one purchase per customer.

7.  Russells reserves the right, in its sole discretion and to the extent permitted by law, to amend these Terms and Conditions, at any time.

8.  How to qualify: Free delivery applies to online deliveries only and will not be available in-stores. Our free delivery promotion/option is only valid for all orders online valid for deliveries from any SA Russells store. In order to qualify for our free delivery option, you must shop online.

9.  Delivery: Important to note

9.1 Russells delivers within the borders of South Africa only.

9.2 Deliveries are door to door and must be a physical address within the borders of South Africa and not a Post Box We do not deliver to any postal addresses i.e. deliver to a post box or to any post offices. Please ensure all delivery details including the postal code are accurate, as you will be liable for all additional handling and shipping charges as a result of such errors. Please also ensure that someone is available to sign for and receive your goods at the time of delivery. It will be deemed that you as the purchaser assign without prejudice and without a proxy to a party other than yourself to sign for your goods at your specified and confirmed delivery address should you be or not be present at time of delivery.

9.3 You accept that Russells does not have to prove that you personally received the delivery of such goods. You agree that we would only be required to prove that someone not necessarily yourself signed for the goods at your specified and confirmed delivery address. Although we monitor every purchase order to ensure your package is delivered.

9.4 Should you not received your delivery of goods after 24 hours of the expired delivery period you would need to contact us within a maximum of 48 hours. Should you fail to notify us of none delivery within the given period you agree that it would be deemed that you received the purchased goods.

9.5 Delivery of products purchase through the online store is subject to the geographical delivery framework as determined by our courier partner. Should your delivery address fall into one of these categories, you will be liable for any additional costs incurred in delivery, storage and or returning the parcel. (Category list as follows; plots, farms, mines, military bases, major chain stores, power stations, game reserves and lodges and harbors)

10.  The Company assumes no liability whatsoever for any direct or indirect loss or damage arising from your participation in Offer or howsoever arising (whether arising from negligence or otherwise). All customers, whilst participating in this Offer, indemnify Russells and hold Russells harmless for any loss, damage, harm or injury (whether arising from negligence or otherwise) which may be sustained as a result of any claim, costs, expense, loss or damages which may be made by any third party.

11.  Russells assumes no risk and/or liability whatsoever for any interruption in services and/or the failure of any supplier to meet any technical element of this Offer which may result in you not successfully taking up the Offer.

12.  This Offer cannot be used in conjunction with any other promotional offer.